Bistro 400 at Embassy Suites by Hilton Hot Springs Hotel & Spa

Unable to order we were told to wait and see if we could order before they close

Atmosphere: 1

Service: 1

Kitchen closed 2 hours early, but because there was several hotel guests appearing to eat, they were kind enough to turn the grills back on. Food was fine, service and drinks were questionable. Prices were ridiculous.

Atmosphere: 2

Food: 2

Service: 1

I order the 12 Oz Ribeye I have had beef jerking more tender than this steak I can nearly cut it much less eat it no worth $2.00 much less $38.00 I order it Medium it was Med but so tuff I couldn't even eat it I tried to call down there an they ain't answering the phone this is unacceptable never again stay away from them it's a joke an waist of money

Atmosphere: 5

Food: 1

Service: 5

My wife came down with covid so I called and messaged Embassy Suites to cancel our stay. They never returned my calls or messages nor cancel my stay. They charged my cc for the room that was never used. We are retired and live on a fixed income and was looking forward to this. I don't understand why a company would take advantage of people.

Easy located within walking of downtown Hot Springs so the location is fantastic. There is a free parking lot right across the street from the hotel because the valet is a mess. The pool was too crowded so we were not able to use it. The room was typical it was clean but the hotel failed to answer any of the texting requests or answer the phone so that service was really lacking. They have the managers special every evening which was a nice treat. The omelets were the best in the morning.

I had made reservations previously, but cancelled. Had a cancellation #. 24 hours prior to "check in" I received a confirmation email. I immediately called the hotel, and the rep said I had 2 bookings for the conference...I explained that wasn't possible, asked for a supervisor, explained, still not resolved. The reps were hard to understand and the phone connection made it impossible to fill in the gaps. I even had them call my personal cell, and the phone quality didn't change. In the end I stated I didn't need the reservation and needed to get it cancelled whatever that took, even if I had to speak to someone else. I still received a bill for 3 nights stay, and I intend to dispute with my CC company. Horrible experience all the way around.

Long weekend stay for Spring Break. (Easy walk to St Paddy’s parade!). Staff friendly. Long line at check in. Breakfast had good assortment but it was crazy busy and staff were trying their best to keep up. One coffee machine was down too - it was a really long line! Rooms need updating and more lighting but were clean. Beds are small doubles. They still aren’t sending housekeeping through daily. I assume if I had asked they would have come. We had to have towels sent up a couple of times. Tons of families and plenty of parking.

The hotel was packed, with a large convention and the state basketball tournament next door. In my opinion, they are not staffed properly for crowds this large. Calling the front desk was an adventure; you get a voice response instead of a human. When it did finally connect we got no answer two different times. We never saw more than one person at the front desk. Breakfast was the highlight of our three day stay.

Most ES are nice comfortable and accommodating. Not this one. They continually run out of towels, forks, plates, food at happy hour, have no bedding for pull out couch, and pool was closed during normal operating hours. To top it off, front desk and concierge are rude. It is like they weren’t prepared for guests this week. Odd really.

This hotel need an uplift! The room we had the couch squeaked when you moved. The double beds are full size not queen. The morning breakfast was a joke! No cereal or milk at 8:00am. No pastries, no silverware at 8:45am. Toaster was already turned off, and cereal. Very little fruit and potatoes. The omelette guy was great! He got many guy plastic silverware so they could eat the awesome omelette he man and he had a great personality. He is why they get one star. The bar staff was something to be desired. After ordering food my daughter asked for a cup of water. He sent her to the coffee machine to get water. It was warm. They want a tip but don’t want to work for it. The only great employee was the women who ran us the food, got us what we needed and cleaned up after use. She deserved the tip we gave the bartenders. We did the right thing and gave this hard working women a tip. So I am giving them a second star for her. A rather disappointing Sunday night and Monday morning. I have no choice but to stay one more night.

Decor is a bit older, but rooms were large and clean with large windows (some of which actually opened). Easy walk to town in nice weather. Parking was posted as $10/day, but we weren't charged, which was nice. Typical Embassy Suites breakfast with made-to-order omelette station. Happy hour included a menu of alcoholic beverages and hummus/crackers/cheese.

Overall a decent hotel - The checkin process was amazing and all that I would expect as a diamond member. The associate that checked me in truly recognized the loyalty to the brand and worked to make it meaningful. Well done! That alone set the table for a solid stay. The hotel is dated however has all you need, restaurant was great and good options. Room was great from a size, while dated no issues which is more important. Would stay again and do recommend.

Big room, very quiet even though the hotel was full. Staff was over the top pleasant and helpful. The food was very good. Parking is interesting.... The hotel is showing some age. But over all a great stay. Will definitely stay there again!...

My husband and I stayed at the hotel on November 04, 2022. One night was too short. I really did enjoy my stay. We were able to check in early, so I was indeed happy for that. The lobby was clean and inviting. Our room was clean and well supplied with all amenities. The bathroom was very clean. Brandon at the front desk was friendly and hands on. He had conversation, and made sure we understood all perks of being a guest. The complimentary evening bar was great. I enjoyed being able to get a glass of wine and the snacks. The breakfast was well prepared and full stacked. We have stayed before, but it seemed to have gotten even better. I felt safe, so I took a long walk down Convention Blvd. We definitely will stay again. Thank you for your hospitality and perks.

Our room was ready when we checked in, and the hotel staff was so friendly, and very helpful. Check in was so easy and fast! Room was clean and no foul odors. Bed was completely comfortable, room temperature was perfect. We had breakfast in the hotel , and what a surprise everything was fresh hot and delicious. We had other family stay there at the same time, we told them Saturday morning there was absolutely no reason to get in the car and drive all over looking for food, when we have it all at the hotel !