They didn’t want to make my food how I wanted it and proceeded to fight me on it. I don’t appreciate that. If they are not allowed to change it then I don’t know why I was coming in the morning and they make my sandwich how I wanted it.
Atmosphere: 1
Food: 2
Service: 1
Donya Catlett-Vise (Dvise)
Love my 1st days cup of coffee to get my day going.
Atmosphere: 5
Food: 5
Service: 5
Ocean Emerson
I order a bacon quarter pounder for my husband and when I went home there wasn’t any bacon on it. To top it off I asked for no salt on my fries because due to my disease I’m not allowed to have much salt and they overly salted the fries. I don’t understand why it’s an issue for requests if I’m paying for the meal?
Atmosphere: 2
Food: 2
Service: 1
Dennis Raetz
Can someone please explain to me why, with 2 order pick up windows, I still had to drive around to the front of the establishment to wait for my order? Update: not much better as of yet. While I had to wait for some time, my order was correct but low and behold, I was also given someone else's order too.. Sorry not sorry
Food: 4
Service: 2
Recommended dishes: Quarter Pounder Hamburger
Jenny Moore
Mini mcflurry 3.03 with tax great price.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Burger and Fries, Sausage Biscuit, Bacon Egg & Cheese Biscuit, Quarter Pounder Hamburger, Hot Caramel Sundae, Mcdouble
Connie Werst
They were very nice
Parking: It was easy to get one
Recommended dishes: Hamburger Happy Meal
Kevin Murphy
The Retzer Family should be commended for hiring students from the Hot Springs School for the Mentally-Challenged. I just wish they'd teach them how to fill an order because unleashing them on customers.
Atmosphere: 2
Food: 3
Service: 1
James Prendota
Food didn't taste good fries were cold then my sweet tea was watered down told the guy and he is gave me another watered down sweet tea
Atmosphere: 1
Food: 1
Service: 2
Jacqueline Hill
The food was hot the order person.called back my order.good for the price paid
My McDonald's app very seldom works here for some reason. Several times I have to order on the kiosk and get screwed out of my points.
Atmosphere: 4
Food: 4
Service: 3
Eye Bright
While I previously came here frequently to get work done on my computer and play games while enjoying the food and genuinely good atmosphere, one employee in the restaurant has started making it clear that I'm not welcome. She's a woman with long hair usually up in a bun, half dark brown and with the underside dyed pink. She tells me that because there are "No Loitering. Time Limit: 30 Minutes" signs that I'm not allowed to stay inside despite being a customer. While several managers have given me permission and encouraged me to stay as long as I do buy food and drinks while I'm there, the fact that I can randomly be kicked out defeats the purpose of ever going. The inside of the store is clean with soothing music, every other employee has been absolutely friendly and welcoming, and the food is as great as can be expected from a McDonald's, but having a random chance of being immediately told I have to leave as quickly as possible definitely means I won't be returning.
Parking: Parking surrounds the building.
Kid-friendliness: The environment is clean and safe for kids and the staff are friendly.
Wheelchair accessibility: There are no steps necessary to get inside, an accessible curb, and tables with movable chairs. One table is lower to the ground and might be easier to access for wheelchair users. There's one accessible stall in each restroom. There are two doors to get in through either entrance, which might make things more difficult for wheelchair users.
Atmosphere: 5
Food: 5
Service: 1
Sean Griffin
I came in like almost every other morning to order 2lg iced Carmel coffee with extra cream Carmel and chocolate with 3 esspresso shots. Same thing we've got for over a year now. Today the coffee was trash. Completely undrinkable unless you enjoy just espresso. No Carmel to be identified through sight or taste... no liquid sugar... which is free if I may add. Just some chocolate in the bottom. We returned them and told them they we're incorrect and was immediately met with attitude from the coffee station.. a voice yelling out "well what's wrong with em!?" Kristy told her they weren't made correctly they had no flavor at all and we're in all the time. The lady added more chocolate and said we would be charged for anything else..... we asked for liquid sugar. That's it. This is after waiting over 15 mins for 2 coffees that were made incorrectly and veirra I believe was her name down right refused to make it right. So I asked for my money back. I had to wait a while for the manager to show up. In thay time I noticed every order with coffee was not coming out in a timely manner nor we're they correct. Michelle makes out coffee perfect everytime. So does almost every other employee including Kristy. This is by far the worst service I've received at this location and I stopped using 2 other locations for the same reason. I'm gonna take a break with this location for a while. The rest of the crew is great. Friendly, helpful, warm greetings. But it only takes one bad apple to spoil the bunch and after today. I have a bad taste in my mouth... I hope something is done about this because that kind of disrespect over simple sugar is bad for business. And also the lack of speed and accuracy was all becoming a backlash on the manager. Which isn't fair because of one person's bad attitude and lack of work ethic.
Atmosphere: 1
Food: 5
Service: 1
William Bolton
Same as anywhere else
Parking: Like most parking in the south. Plenty and free.
Kid-friendliness: Welcoming & happy meals
Wheelchair accessibility: Yes w/no problem
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Mcdouble, Mcmuffin
Asher Brohard
Food was made quickly, and it tasted as expected. Fries were done well, and chicken sandwich was crispy. Employees were friendly. Ordered a double burger, but it only came with one patty. The staff not only made another patty quickly, they also gave some extra chicken nuggets, burger, and two pies! Very friendly. There is a thirty minutes limit before you must leave due to loitering being prohibited, but I understand why. Overall a good experience.
Nice quiet relaxed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
They didn’t want to make my food how I wanted it and proceeded to fight me on it. I don’t appreciate that. If they are not allowed to change it then I don’t know why I was coming in the morning and they make my sandwich how I wanted it.
Atmosphere: 1
Food: 2
Service: 1
Love my 1st days cup of coffee to get my day going.
Atmosphere: 5
Food: 5
Service: 5
I order a bacon quarter pounder for my husband and when I went home there wasn’t any bacon on it. To top it off I asked for no salt on my fries because due to my disease I’m not allowed to have much salt and they overly salted the fries. I don’t understand why it’s an issue for requests if I’m paying for the meal?
Atmosphere: 2
Food: 2
Service: 1
Can someone please explain to me why, with 2 order pick up windows, I still had to drive around to the front of the establishment to wait for my order? Update: not much better as of yet. While I had to wait for some time, my order was correct but low and behold, I was also given someone else's order too.. Sorry not sorry
Food: 4
Service: 2
Recommended dishes: Quarter Pounder Hamburger
Mini mcflurry 3.03 with tax great price.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Burger and Fries, Sausage Biscuit, Bacon Egg & Cheese Biscuit, Quarter Pounder Hamburger, Hot Caramel Sundae, Mcdouble
They were very nice
Parking: It was easy to get one
Recommended dishes: Hamburger Happy Meal
The Retzer Family should be commended for hiring students from the Hot Springs School for the Mentally-Challenged. I just wish they'd teach them how to fill an order because unleashing them on customers.
Atmosphere: 2
Food: 3
Service: 1
Food didn't taste good fries were cold then my sweet tea was watered down told the guy and he is gave me another watered down sweet tea
Atmosphere: 1
Food: 1
Service: 2
The food was hot the order person.called back my order.good for the price paid
Parking: Good location
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pancake, Big Breakfast
Restaurantji Recommends
My McDonald's app very seldom works here for some reason. Several times I have to order on the kiosk and get screwed out of my points.
Atmosphere: 4
Food: 4
Service: 3
While I previously came here frequently to get work done on my computer and play games while enjoying the food and genuinely good atmosphere, one employee in the restaurant has started making it clear that I'm not welcome. She's a woman with long hair usually up in a bun, half dark brown and with the underside dyed pink. She tells me that because there are "No Loitering. Time Limit: 30 Minutes" signs that I'm not allowed to stay inside despite being a customer. While several managers have given me permission and encouraged me to stay as long as I do buy food and drinks while I'm there, the fact that I can randomly be kicked out defeats the purpose of ever going. The inside of the store is clean with soothing music, every other employee has been absolutely friendly and welcoming, and the food is as great as can be expected from a McDonald's, but having a random chance of being immediately told I have to leave as quickly as possible definitely means I won't be returning.
Parking: Parking surrounds the building.
Kid-friendliness: The environment is clean and safe for kids and the staff are friendly.
Wheelchair accessibility: There are no steps necessary to get inside, an accessible curb, and tables with movable chairs. One table is lower to the ground and might be easier to access for wheelchair users. There's one accessible stall in each restroom. There are two doors to get in through either entrance, which might make things more difficult for wheelchair users.
Atmosphere: 5
Food: 5
Service: 1
I came in like almost every other morning to order 2lg iced Carmel coffee with extra cream Carmel and chocolate with 3 esspresso shots. Same thing we've got for over a year now. Today the coffee was trash. Completely undrinkable unless you enjoy just espresso. No Carmel to be identified through sight or taste... no liquid sugar... which is free if I may add. Just some chocolate in the bottom. We returned them and told them they we're incorrect and was immediately met with attitude from the coffee station.. a voice yelling out "well what's wrong with em!?" Kristy told her they weren't made correctly they had no flavor at all and we're in all the time. The lady added more chocolate and said we would be charged for anything else..... we asked for liquid sugar. That's it. This is after waiting over 15 mins for 2 coffees that were made incorrectly and veirra I believe was her name down right refused to make it right. So I asked for my money back. I had to wait a while for the manager to show up. In thay time I noticed every order with coffee was not coming out in a timely manner nor we're they correct. Michelle makes out coffee perfect everytime. So does almost every other employee including Kristy. This is by far the worst service I've received at this location and I stopped using 2 other locations for the same reason. I'm gonna take a break with this location for a while. The rest of the crew is great. Friendly, helpful, warm greetings. But it only takes one bad apple to spoil the bunch and after today. I have a bad taste in my mouth... I hope something is done about this because that kind of disrespect over simple sugar is bad for business. And also the lack of speed and accuracy was all becoming a backlash on the manager. Which isn't fair because of one person's bad attitude and lack of work ethic.
Atmosphere: 1
Food: 5
Service: 1
Same as anywhere else
Parking: Like most parking in the south. Plenty and free.
Kid-friendliness: Welcoming & happy meals
Wheelchair accessibility: Yes w/no problem
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Mcdouble, Mcmuffin
Food was made quickly, and it tasted as expected. Fries were done well, and chicken sandwich was crispy. Employees were friendly. Ordered a double burger, but it only came with one patty. The staff not only made another patty quickly, they also gave some extra chicken nuggets, burger, and two pies! Very friendly. There is a thirty minutes limit before you must leave due to loitering being prohibited, but I understand why. Overall a good experience.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Big Mac, Chicken Mcnuggets
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