I am very disappointed with this store and guy working bad service since we walked in the door. We asked if we placed our order online if we could tell him exactly how we wanted it because it don't let you customize it on web, unless we could get same special inside, he said no that we would have to pay for it online. Which is fine. We sat down placed our orders. Someone else came in and he did there order why talking to them he going to say about how we couldn't place online orders after 9 but the web clearly says 9:30. So our first order she asked him to toast it more and he says it going to burn, she that's fine that's how I want it so why argue we can't say how we want our food? Then when done with order he slightly tossed it at her. No thank or have a good night just walked away. I'm standing there and I ask him to slightly toast mine and you could tell he was bothered by us because his friends came in they also weretalking about how online orders were not suppose be done after 9. Then I asked him if he could put extra pickles and olives because that pretty much all I get and he ignored me just looking at receipt which has extra on it I asked for extra sauces and they were dry. We love subway and eat there alot and 3 out of 4 sandwiches were the worst we have had and the worse customer service EVERR. Why he was waiting on us his friends seemed more important and he had lots to say to them but not a word to us. I felt some type of way that's for sure. Meanwhile, I was recording on my phone. So when he handed me my sandwiches I said thank you and that he didn't have to be rude that we were paying customers a simple thank you would have went a long way.
Atmosphere: 1
Food: 1
Service: 1
Mark
Ordered online, they took the money from my bank account but didn't get the order to make it. Now I'm out $13. DO NOT ORDER FROM THIS PLACE ONLINE unless you like to just give Subway your money for absolutely nothing in return.
Kathi Brinkley
Not enough employees... no napkins, didn't wrap food properly and didn't wear gloves during prep
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Subway Club
Ketih Dinkins
Food: Excellent as always but 5 star for very clean prep area. Service: Had wonderful and funny conversation with both front employees. Atmosphere: The first thing my child noticed coming in was the festive fall decorations.
Atmosphere: 5
Food: 5
Service: 5
Carmen Powell
Good food, although add ons cost too much!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Jessica Loper
I wanted churros. They didn't have enough. Only had 1 churro thawed out at 4. Would not let me order them and come back later. Would not sell me the one they had. Told me to go to a different location.Well, the other location let me order churros and pick them up 4 hours later when they were thawed. I will not be back to the Albert Pike location, them making me go to a different location showed me there is a better Subway, with better food and better customer service.
Atmosphere: 4
Food: 4
Service: 1
Nathaniel Barth
One employee was rude, the other one made up for it.
Atmosphere: 4
Food: 3
Service: 4
Mitchell Deitz
Had an order of 38 something dollars and wouldn’t accept a 50. I get it in a way but it’s also dumb in my opinion. Even had another customer in there agree with me when change was only 11
Atmosphere: 1
Food: 5
Service: 1
Daniel Wilson
Friendly service. Great location. Great food. Getting a little pricey but so are all groceries.
Vegetarian options: Fresh veggies and bread. Just leave the meat off.
Dietary restrictions: Low fat combinations.
Recommended dishes: Teriyaki Chicken
Eleazar Diaz
Today we went to buy all the vat there, until it was time to pay, I took out my 100 bill and they didn't accept, oh, they didn't have change, so a very kind person who helped me offered to go change my bill, which I didn't like that someone I imagine the person in charge of the place yelled at the lady, why did she go to change my ticket? This person in charge must respect the elderly. This happened at 1018 Airport Road Hot Springs. When I was leaving, I heard this person telling her that she should not do that thing of going to the bank to change. the ticket so they must do something to have change and pay more attention to that manager. I didn't like the way he treated his workers, even though they are older people, they do everything possible to get ahead.
If there was a way to put a negative or 0 on here I would do so. This is the 2nd time we have gone to this location on Albert Pike because we were working in the area and the same worker named Dustin was working both times and he was beyond rude, very unprofessional, personal hygiene definitely needs to be addressed as well. We own our own business and ALOT of times we work later and just stop and grab something quick but rest assured we will not be returning to that Subway. And to add a side note it's absurd that a company as large as Subway is not allowed to accept bills over $20!!!!???? What about workers again like us or others who just get paid and may not have anything but a $100 bill yet place a large order, food is done and ready to pay just to be told we can't take that payment it's our corporate policy!? That obviously should be addressed by whomever Corporate is because I'm sure it costs a lot of money having to throw away large orders of food because they are not allowed to pay with anything larger than a $20 bill. Ridiculous to say the least. I hope someone higher up in this company sees this and will be professional enough to handle the obvious things that need to be addressed ASAP before Subway loses ALOT more business.
Atmosphere: 1
Food: 1
Service: 1
Tracy TankersleyTippit
If there was a way to put a negative or 0 on here I would do so. This is the 2nd time we have gone to this location on Albert Pike because we were working in the area and the same worker named Dustin was working both times and he was beyond rude, very unprofessional, personal hygiene definitely needs to be addressed as well. We own our own business and ALOT of times we work later and just stop and grab something quick but rest assured we will not be returning to that Subway. And to add a side note it's absurd that a company as large as Subway is not allowed to accept bills over $20!!!!???? What about workers again like us or others who just get paid and may not have anything but a $100 bill yet place a large order, food is done and ready to pay just to be told we can't take that payment it's our corporate policy!? That obviously should be addressed by whomever Corporate is because I'm sure it costs a lot of money having to throw away large orders of food because they are not allowed to pay with anything larger than a $20 bill. Ridiculous to say the least. I hope someone higher up in this company sees this and will be professional enough to handle the obvious things that need to be addressed ASAP before Subway loses ALOT more business.
Atmosphere: 1
Food: 1
Service: 1
Collin Ezell
Fabulous place
Atmosphere: 5
Food: 5
Service: 5
Renee Geer
Kid-friendliness: Victoria has one of the best customer service in this whole city ,sometimes great customer service makes you feel welcomed I’ll def come here to this subway from now on !!!! Thank u so much
I am very disappointed with this store and guy working bad service since we walked in the door. We asked if we placed our order online if we could tell him exactly how we wanted it because it don't let you customize it on web, unless we could get same special inside, he said no that we would have to pay for it online. Which is fine. We sat down placed our orders. Someone else came in and he did there order why talking to them he going to say about how we couldn't place online orders after 9 but the web clearly says 9:30. So our first order she asked him to toast it more and he says it going to burn, she that's fine that's how I want it so why argue we can't say how we want our food? Then when done with order he slightly tossed it at her. No thank or have a good night just walked away. I'm standing there and I ask him to slightly toast mine and you could tell he was bothered by us because his friends came in they also weretalking about how online orders were not suppose be done after 9. Then I asked him if he could put extra pickles and olives because that pretty much all I get and he ignored me just looking at receipt which has extra on it I asked for extra sauces and they were dry. We love subway and eat there alot and 3 out of 4 sandwiches were the worst
we have had and the worse customer service EVERR. Why he was waiting on us his friends seemed more important and he had lots to say to them but not a word to us. I felt some type of way that's for sure. Meanwhile, I was recording on my phone. So when he handed me my sandwiches I said thank you and that he didn't have to be rude that we were paying customers a simple thank you would have went a long way.
Atmosphere: 1
Food: 1
Service: 1
Ordered online, they took the money from my bank account but didn't get the order to make it. Now I'm out $13. DO NOT ORDER FROM THIS PLACE ONLINE unless you like to just give Subway your money for absolutely nothing in return.
Not enough employees... no napkins, didn't wrap food properly and didn't wear gloves during prep
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Subway Club
Food: Excellent as always but 5 star for very clean prep area.
Service: Had wonderful and funny conversation with both front employees.
Atmosphere: The first thing my child noticed coming in was the festive fall decorations.
Atmosphere: 5
Food: 5
Service: 5
Good food, although add ons cost too much!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
I wanted churros. They didn't have enough. Only had 1 churro thawed out at 4. Would not let me order them and come back later. Would not sell me the one they had. Told me to go to a different location.Well, the other location let me order churros and pick them up 4 hours later when they were thawed. I will not be back to the Albert Pike location, them making me go to a different location showed me there is a better Subway, with better food and better customer service.
Atmosphere: 4
Food: 4
Service: 1
One employee was rude, the other one made up for it.
Atmosphere: 4
Food: 3
Service: 4
Had an order of 38 something dollars and wouldn’t accept a 50. I get it in a way but it’s also dumb in my opinion. Even had another customer in there agree with me when change was only 11
Atmosphere: 1
Food: 5
Service: 1
Friendly service. Great location. Great food. Getting a little pricey but so are all groceries.
Vegetarian options: Fresh veggies and bread. Just leave the meat off.
Dietary restrictions: Low fat combinations.
Recommended dishes: Teriyaki Chicken
Today we went to buy all the vat there, until it was time to pay, I took out my 100 bill and they didn't accept, oh, they didn't have change, so a very kind person who helped me offered to go change my bill, which I didn't like that someone I imagine the person in charge of the place yelled at the lady, why did she go to change my ticket? This person in charge must respect the elderly. This happened at 1018 Airport Road Hot Springs. When I was leaving, I heard this person telling her that she should not do that thing of going to the bank to change. the ticket so they must do something to have change and pay more attention to that manager. I didn't like the way he treated his workers, even though they are older people, they do everything possible to get ahead.
Restaurantji Recommends
If there was a way to put a negative or 0 on here I would do so. This is the 2nd time we have gone to this location on Albert Pike because we were working in the area and the same worker named Dustin was working both times and he was beyond rude, very unprofessional, personal hygiene definitely needs to be addressed as well. We own our own business and ALOT of times we work later and just stop and grab something quick but rest assured we will not be returning to that Subway. And to add a side note it's absurd that a company as large as Subway is not allowed to accept bills over $20!!!!???? What about workers again like us or others who just get paid and may not have anything but a $100 bill yet place a large order, food is done and ready to pay just to be told we can't take that payment it's our corporate policy!? That obviously should be addressed by whomever Corporate is because I'm sure it costs a lot of money having to throw away large orders of food because they are not allowed to pay with anything larger than a $20 bill. Ridiculous to say the least. I hope someone higher up in this company sees this and will be professional enough to handle the obvious things that need to be addressed ASAP before Subway loses ALOT more business.
Atmosphere: 1
Food: 1
Service: 1
If there was a way to put a negative or 0 on here I would do so. This is the 2nd time we have gone to this location on Albert Pike because we were working in the area and the same worker named Dustin was working both times and he was beyond rude, very unprofessional, personal hygiene definitely needs to be addressed as well. We own our own business and ALOT of times we work later and just stop and grab something quick but rest assured we will not be returning to that Subway. And to add a side note it's absurd that a company as large as Subway is not allowed to accept bills over $20!!!!???? What about workers again like us or others who just get paid and may not have anything but a $100 bill yet place a large order, food is done and ready to pay just to be told we can't take that payment it's our corporate policy!? That obviously should be addressed by whomever Corporate is because I'm sure it costs a lot of money having to throw away large orders of food because they are not allowed to pay with anything larger than a $20 bill. Ridiculous to say the least. I hope someone higher up in this company sees this and will be professional enough to handle the obvious things that need to be addressed ASAP before Subway loses ALOT more business.
Atmosphere: 1
Food: 1
Service: 1
Fabulous place
Atmosphere: 5
Food: 5
Service: 5
Kid-friendliness: Victoria has one of the best customer service in this whole city ,sometimes great customer service makes you feel welcomed I’ll def come here to this subway from now on !!!! Thank u so much
Atmosphere: 5
Food: 5
Service: 5
Always great
Atmosphere: 5
Food: 5
Service: 5
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