Never coming back to this location. It was nothing but disappointing.
My friends and I went here two weeks ago. We were immediately told that the pizza would take an hour and the salad would take half an hour. Since it was Friday around 1 pm, this was understandable. The salad arrived in half an hour, but the pizza didn’t come for two hours. My husband asked one of the staff members, and they told him that they had mistakenly given our pizza to someone else, but they would work on it ASAP.
As an apology, they offered us free gelato, so we each ordered one. We all assumed they would bring the gelato after the pizza or when we were leaving. However, they brought it right away! They clearly lack common sense. We asked if there was any way we could get the gelato later, but they told us, "There’s no way for us to store them." We were like, "What…?" but whatever. We barely ate the gelato because we were hungry and wanted actual food, not dessert.
We will never go back to this location. It was a disappointing experience.
Atmosphere: 3
Food: 3
Service: 1
Jen Welsh
I’m not sure what’s been going on here in the last few months, but service is very discombobulated. It took 30 minutes to get two take-out salads and staff were clearly confused about orders. Such a cute place, delicious food.
Atmosphere: 3
Food: 5
Service: 1
Thomas Blackmon
Leaving a five star review because I eat here often. Food is good service is better than it used to be. Check your to go orders before you leave. They are wrong more often than not. I am reminded of that as I sit here and eat my Baja Shrimp salad with no shrimp. Paid $25 for a salad and they left off the most expensive part. Not worth leaving home and driving all the way back up there and fighting with parking to get my shrimp. Good food, just check your order before you leave.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad
Caleb Byrd
I have frequented Zaza for lunch just about every week for the past few years. It has always been a quick lunch with a tasty salad. Since they changed their ordering system, it takes far too long to get a salad. Sitting for 30 minutes on a not-busy day is unacceptable. Go back to the old system and it’s 5 stars again!
I do not know what happened to this place, but it is different, and I'm not too fond of it. I usually run in and grab a salad, which takes no more than 5 minutes. They have reconfigured how they are doing their service, and in my humble opinion, it does not work. It should never take 30 minutes to grab a salad from an establishment like this. The staff were not friendly. It was a “cold” atmosphere, and I am not sure I will be back.
Atmosphere: 1
Food: 3
Service: 1
C D (gOLDEnArMz)
Super nice staff, good recommendations, awesome pies!
I frequent this location and usually the salads are outstanding with great portions and quality ingredients. However, recently and as frequent as today, i have been receiving ‘half’ portioned salads at full price ($15) that are missing ingredients. It’s fine if you are out of something, just say that. But it’s not okay if the staff forget or are not trained properly and I still have to pay full price. Just wish the quality and portions were more consistent..
I was there a little bit before my pickup. The guy said to me my pick up will be later. It was all right until I got cold pizza. I don't understand why he doesn't give me the pizza before it gets cold.
Atmosphere: 5
Food: 3
Service: 1
Jan Cam
Great pizza and salad as always ? fun place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Salad, Gelato, The Forager Pizza
The-Snowlight /Snowridge
Best brick-oven pizza in town but too soggy for my taste. The Gelato is from heaven.
Atmosphere: 3
Food: 3
Service: 3
Jarred Harris
Somebody's dog ate the rest of my pizza.? Luckily we were done, and it was boxed up, but it's even better the next day in the air fryer ?.
Experience/Review is in a video below.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Absolutely
Very nice restaurant will definitely be going back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Margherita Pizza
Great fire oven pizza. Price was about right with other pizza places.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Margherita Pizza, Absolutely, Gelato, Salad
Never coming back to this location. It was nothing but disappointing.
My friends and I went here two weeks ago. We were immediately told that the pizza would take an hour and the salad would take half an hour. Since it was Friday around 1 pm, this was understandable. The salad arrived in half an hour, but the pizza didn’t come for two hours. My husband asked one of the staff members, and they told him that they had mistakenly given our pizza to someone else, but they would work on it ASAP.
As an apology, they offered us free gelato, so we each ordered one. We all assumed they would bring the gelato after the pizza or when we were leaving. However, they brought it right away! They clearly lack common sense. We asked if there was any way we could get the gelato later, but they told us, "There’s no way for us to store them." We were like, "What…?" but whatever. We barely ate the gelato because we were hungry and wanted actual food, not dessert.
We will never go back to this location. It was a disappointing experience.
Atmosphere: 3
Food: 3
Service: 1
I’m not sure what’s been going on here in the last few months, but service is very discombobulated. It took 30 minutes to get two take-out salads and staff were clearly confused about orders. Such a cute place, delicious food.
Atmosphere: 3
Food: 5
Service: 1
Leaving a five star review because I eat here often. Food is good service is better than it used to be. Check your to go orders before you leave. They are wrong more often than not. I am reminded of that as I sit here and eat my Baja Shrimp salad with no shrimp. Paid $25 for a salad and they left off the most expensive part. Not worth leaving home and driving all the way back up there and fighting with parking to get my shrimp. Good food, just check your order before you leave.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad
I have frequented Zaza for lunch just about every week for the past few years. It has always been a quick lunch with a tasty salad. Since they changed their ordering system, it takes far too long to get a salad. Sitting for 30 minutes on a not-busy day is unacceptable. Go back to the old system and it’s 5 stars again!
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Prosciutto Arugula Pizza, Salad
I do not know what happened to this place, but it is different, and I'm not too fond of it. I usually run in and grab a salad, which takes no more than 5 minutes. They have reconfigured how they are doing their service, and in my humble opinion, it does not work. It should never take 30 minutes to grab a salad from an establishment like this. The staff were not friendly. It was a “cold” atmosphere, and I am not sure I will be back.
Atmosphere: 1
Food: 3
Service: 1
Super nice staff, good recommendations, awesome pies!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Margherita Pizza, Prosciutto Arugula Pizza
I frequent this location and usually the salads are outstanding with great portions and quality ingredients. However, recently and as frequent as today, i have been receiving ‘half’ portioned salads at full price ($15) that are missing ingredients. It’s fine if you are out of something, just say that. But it’s not okay if the staff forget or are not trained properly and I still have to pay full price. Just wish the quality and portions were more consistent..
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Salad
Restaurantji Recommends
Love the food and the sorbet!!!!!
Atmosphere: 5
Food: 5
Service: 5
I was there a little bit before my pickup. The guy said to me my pick up will be later. It was all right until I got cold pizza. I don't understand why he doesn't give me the pizza before it gets cold.
Atmosphere: 5
Food: 3
Service: 1
Great pizza and salad as always ? fun place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Salad, Gelato, The Forager Pizza
Best brick-oven pizza in town but too soggy for my taste. The Gelato is from heaven.
Atmosphere: 3
Food: 3
Service: 3
Somebody's dog ate the rest of my pizza.? Luckily we were done, and it was boxed up, but it's even better the next day in the air fryer ?.
Atmosphere: 1
Food: 5
Service: 5
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