made us back up behind the pole at the window after paying. fries are cold and stale. gave me the smallest potatoes and a little bit of chili on top.
Atmosphere: 1
Food: 1
Service: 1
The REI CEO
The burger was great but the fries were cold and stale.
Atmosphere: 2
Food: 1
Service: 2
Bonito
There always a wait 15 to 20 minutes time in the drive thru line. Just to get cold food.
Atmosphere: 2
Food: 2
Service: 2
Pamela Pickett
Food did not seem very fresh, fries were cold and place was not very clean. Disappointed.
Atmosphere: 3
Food: 3
Service: 4
Alex Killgore
consistently bags the wrong food for drive-thru. ordered spicy chicken sandwich and got a burger. What a classic!
Atmosphere: 1
Food: 1
Service: 1
David Rich
Sad location. Gave us some fries that was clearly no good. Cob salad fixed any kind of way. Had to wait forever and was the only ppl there. Too pitiful
Food: 1
Service: 1
Jalyn Lynch
That older lady in the drive thru is bad for business. She does not ask what sauce you want for your nuggets and she doesn't ask what kind of drink you want she is very combative & Her attitude is horrible. She needs to be taken out of the drive thru.
Atmosphere: 2
Food: 1
Service: 1
Brian Folsom
At about 8:30 pm on a Friday night after driving for 12 hours, I ordered a single meal, sour cream baked potato, Caesar salad, frosty jr, and lrg frosty. When I got back to my hotel room, we were missing utensils, napkins, sour cream for the baked potato, and dressing for the salad. We got a medium frosty instead of a large and the French fries were soggy. Seems like this restaurant should tighten up their quality control and do some retraining.
Atmosphere: 1
Food: 1
Service: 1
Kevin Davis
Locations lobby was not open, staff was very inpatient and rude. Also had no fountain drinks or baked potatoes
Atmosphere: 1
Food: 1
Service: 1
Jocelyn Prackett
It's been going on for awhile but this restaurant genuinely sucks. They're always out of something and tries to replace it with something of lesser value. The cherry on the top is that a friend of mine had an order of over $16 and left with neither any food nor a refund. They said they ran out of hamburgers, and told her she couldn't get a refund because it was a mobile order. They ignored her request for a manager, and they finally got there, they told her the same thing. Luckily, when she called corporate, they apologized and gave her her money back, saying that they got a lot of complaints from that location. The gist of it is, if y'all want Wendy's, go to Marion or the one in Pilots on the east side of West Memphis. Go to Memphis even. Just don't go to this one, because time after time they proved that their service sucks.
I placed a mobile order and went to drive thru just for convenience. The staff looked stressed due to lack of A LOT of items. I don't normally order from this location but they had chili but no chili sauce, I find out after I had to go in and ask for the chili that I specifically asked for 3 chili hot sauces, yes ma'am, to no chili at all, then I get the chili and she quickly I guess put it together that i came in asking why I didn't get the chili at all. I wasn't impressed with Wendy's tonight. 😞
Atmosphere: 2
Food: 2
Service: 2
Alan Konstat
A just OK roadside Wendy's
Atmosphere: 2
Food: 3
Service: 3
William Smith
Young man was very polite, made the whole experience great!!!
Atmosphere: 5
Food: 4
Service: 4
Andre Whitaker
This place is constantly going down. I stopped by today and set in drive thru 15 minutes only to get a dried out potato with no sour cream, burnt bacon on my fries, and was met instantly with an excuse for the poor service which was I am short staffed and I’m doing the best I can. Not to be an saa hole but I don’t care about that hat because it seems that you’re always short staffed and I counted 6 workers that’s not short staffed to me. This doesn’t make any sense to me seeing that I live across the bridge and turning around to return the food is a hassle. Not mention no one answers the phone
Atmosphere: 1
Food: 1
Service: 1
Paul
Spent 35 minutes in the drive thru, 5 minutes to order, 30 minutes waiting on food. Went in to check on the food, apparently they forgot to bring it out to us after they told us to move up from the drive-thru window to reset their clock.
made us back up behind the pole at the window after paying. fries are cold and stale. gave me the smallest potatoes and a little bit of chili on top.
Atmosphere: 1
Food: 1
Service: 1
The burger was great but the fries were cold and stale.
Atmosphere: 2
Food: 1
Service: 2
There always a wait 15 to 20 minutes time in the drive thru line. Just to get cold food.
Atmosphere: 2
Food: 2
Service: 2
Food did not seem very fresh, fries were cold and place was not very clean. Disappointed.
Atmosphere: 3
Food: 3
Service: 4
consistently bags the wrong food for drive-thru. ordered spicy chicken sandwich and got a burger. What a classic!
Atmosphere: 1
Food: 1
Service: 1
Sad location. Gave us some fries that was clearly no good. Cob salad fixed any kind of way. Had to wait forever and was the only ppl there. Too pitiful
Food: 1
Service: 1
That older lady in the drive thru is bad for business. She does not ask what sauce you want for your nuggets and she doesn't ask what kind of drink you want she is very combative & Her attitude is horrible. She needs to be taken out of the drive thru.
Atmosphere: 2
Food: 1
Service: 1
At about 8:30 pm on a Friday night after driving for 12 hours, I ordered a single meal, sour cream baked potato, Caesar salad, frosty jr, and lrg frosty. When I got back to my hotel room, we were missing utensils, napkins, sour cream for the baked potato, and dressing for the salad. We got a medium frosty instead of a large and the French fries were soggy. Seems like this restaurant should tighten up their quality control and do some retraining.
Atmosphere: 1
Food: 1
Service: 1
Locations lobby was not open, staff was very inpatient and rude. Also had no fountain drinks or baked potatoes
Atmosphere: 1
Food: 1
Service: 1
It's been going on for awhile but this restaurant genuinely sucks. They're always out of something and tries to replace it with something of lesser value. The cherry on the top is that a friend of mine had an order of over $16 and left with neither any food nor a refund. They said they ran out of hamburgers, and told her she couldn't get a refund because it was a mobile order. They ignored her request for a manager, and they finally got there, they told her the same thing. Luckily, when she called corporate, they apologized and gave her her money back, saying that they got a lot of complaints from that location.
The gist of it is, if y'all want Wendy's, go to Marion or the one in Pilots on the east side of West Memphis. Go to Memphis even. Just don't go to this one, because time after time they proved that their service sucks.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I placed a mobile order and went to drive thru just for convenience. The staff looked stressed due to lack of A LOT of items. I don't normally order from this location but they had chili but no chili sauce, I find out after I had to go in and ask for the chili that I specifically asked for 3 chili hot sauces, yes ma'am, to no chili at all, then I get the chili and she quickly I guess put it together that i came in asking why I didn't get the chili at all. I wasn't impressed with Wendy's tonight. 😞
Atmosphere: 2
Food: 2
Service: 2
A just OK roadside Wendy's
Atmosphere: 2
Food: 3
Service: 3
Young man was very polite, made the whole experience great!!!
Atmosphere: 5
Food: 4
Service: 4
This place is constantly going down. I stopped by today and set in drive thru 15 minutes only to get a dried out potato with no sour cream, burnt bacon on my fries, and was met instantly with an excuse for the poor service which was I am short staffed and I’m doing the best I can. Not to be an saa hole but I don’t care about that hat because it seems that you’re always short staffed and I counted 6 workers that’s not short staffed to me. This doesn’t make any sense to me seeing that I live across the bridge and turning around to return the food is a hassle. Not mention no one answers the phone
Atmosphere: 1
Food: 1
Service: 1
Spent 35 minutes in the drive thru, 5 minutes to order, 30 minutes waiting on food. Went in to check on the food, apparently they forgot to bring it out to us after they told us to move up from the drive-thru window to reset their clock.
Food: 4
Service: 1
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