I was in the Boca Park location on 12/18/24 and had an absolutely terrible experience.
I placed our order for 2 try 2’s. The staff working was so unorganized they let our sandwiches sit while they tried to find enough ingredients to make our salads.
One employee used old brown Avocado's because as she told another employee I don’t want to cut anymore.
The employees were more focused on door dash or uber eats orders than the customers that were dining in, and kept making other orders in the middle.
When we finally got to the register and paid it was realized that the employee rang up the order wrong and overcharged me. She stated she couldn’t issue a refund.
We tried to make drinks and the tray from the fountain soda machine was overflowing with wasted soda. We realized this was because the machine was malfunctioning and out of CO2.
When I told the cashier about it she stated they were too busy to fix it and it has been out for 2 hours.
We sat down to eat and our sandwiches were completely cold. My salad was covered with the gross brown avocado which I removed and put on the plate with my sandwiches.
I brought the sandwiches up to the counter and told the cashier they were cold and please remake them. I went back to sit down and finish our salads.
I went back up to the counter to inquire about my replacement sandwiches and the employee stated sorry we are busy and didn’t get to it. They were still sitting in the same place on the counter.
I asked for a manager and she stated there wasn’t one there. I asked who was in charge and she stated Nobody.
I asked for a refund and she stated she couldn’t do that.
I have called into your customer service but the voicemail box says to email M Classon but didn’t spell her name.
I am very upset with this entire experience and how the store is managed.
It is also concerning that kids are running a store, and I think the Southern Nevada Health District should be notified about this as I’m sure nobody in the building is a certified food handler.
The store was a mess, ingredients were everywhere. The lack of a manager was evident.
I’m questioning how this food can be safely served and if temps were being monitored.
Without a manager in the building and the lack of any sense of urgency by employees someone could get very sick.
I am extremely disappointed in this entire experience. And doubt I will ever patronize a Cafe Zupas ever again. This has been my goto for a fresh salad, but now I feel like I need to explore other options.
As of 5/9/25 NOBODY has responded to my emails, voicemails, or any correspondence sent in to corporate.
Kendra Sorenson
We were meeting some friends at another place so their kids could play. We haven’t been to Cafe Zupas in awhile so we ordered to go so we could enjoy our meal at the other location while visiting friends. My son ordered a Mediterranean chicken sandwich, my husband ordered the BBQ Brisket and I ordered a protein bowl. To say the sandwiches were disappointing would be an understatement. Both had so little meat on them that we looked at our receipt again thinking we ordered wrong. The only thing that was good was the protein bowl. We will not be going to Cafe Zupas. We went to the Arrowhead location in Glendale Arizona
Carla Garcia
This place is full of dust all over on top of the food area.
Bathrooms wow, if you think think this place is nice and fancy?? Just go to the restroom and you definitely change your mind about it.
There is like 8 or ten employees trying to take orders but they all really slow me and my husband waited 40 minutes to get our order. Not to be raíces but I’m pretty sure that with 5 Mexican the line would be running faster.
Hsi-Min Wang
Charged extra meal. as we asked for clarification. the manager only refunded half price without any reason. any body know why?
Nicholas Maxwell
look at the picture of the BBQ Brisket sandwich and then order one and see what it looks like 🤣🤣🤣 pathetic portions. I was so ready to devour a giant sandwich, this thing ended up being so tiny. also y'all gave me the wrong lettuce
Ashley Strada
I have always liked this place and hate doing this! I am not usually one to leave negative reviews but as I feel like others should know what they are eating. I got a salad to go because I was on my lunch break and had to get back to work and there was a LIVE bug crawling in my salad. Which then leads me to believe that maybe they don’t wash their salad or something. I am so grossed out. Just thought everyone should know.
Food: 1
Service: 1
Recommended dishes: Salads
James Hunt
First time trying this place and probably the last. The sandwich looked nothing like the menu showed. The serving sizes are very small for the combo meal. The bread that comes with the meal was cold and hard. The chocolate dipped strawberry was wilted and you can tell it was on the older side. The soups were nothing to rave about, the small container it came in was half way filled. The lettuce on the sandwich did not seem the freshest. It was more like a $6 meal that cost $14.20.
Atmosphere: 4
Food: 2
Service: 4
Nicole Skye
This location sucks!!! I always get welted lettuce and slimy fruit. Save your money and go elsewhere.
Joy Amagi
Their catering service is excellent!!
Lisette Palomino
Omg their salads are soooo yummy and delicious. Recommend them. And their sandwiches omg as well.
Parking: Verrado Way very spacious no problems at all to park.
I really want this place to be great, but alas. I ordered the nuts about berries salad. The fruit was great and dressing was good, but the lettuce was wilted and nuts turning rancid. I also ordered the pumpkin chorizo soup. It lacked pumpkin taste and was SO SALTY! I don’t know what restaurants think salt means flavor. It had a nice spicy kick at the end, but the saltiness kept me from eating more than a few bites. The service was great. This my second visit here. Don’t think I’ll be back.
Atmosphere: 5
Food: 2
Service: 4
Jody
Frequent customer. Today was the worst meal I have purchased. Raw bread, pumpkin soup has no chorizo, but 1000 tiny onions. ? for you...don't you taste what you make or check orders for complete cooking? Isn't that a sanitation issue??? You may have lost a at least once a week customer...
Food: 1
Service: 3
David Carroll
Ordered a Grilled cheese with no tomato and no pesto and they put both on it. My wife can’t eat either and so we had to throw it away. Terrible.
Food: 1
Service: 1
Hosni Dene
First visit at this location and the last. I placed a mobile order to pick up for my wife, but the experience was incredibly frustrating. When I arrived at the drive-thru window, they told me my order wasn’t ready and asked me to park. I waited in my car for 20 minutes, and nobody came out with the food. Finally, I went inside, only to find my order just sitting there in a bag! When I asked why they had me park and forgot to bring it out, the employee who told me to park just gave me a blank stare and said, “I dunno.” Turns out my food had been sitting there the whole time and was cold by the time I got home. Completely incompetent service and a total waste of my time. Go to the Surprise location…people know what they’re doing there.
Atmosphere: 1
Food: 1
Service: 1
Tamara Bench
I'm so happy I found Zupas somewhere other than Utah! Thank you for the great service! We will definitely be back!
I was in the Boca Park location on 12/18/24 and had an absolutely terrible experience. I placed our order for 2 try 2’s. The staff working was so unorganized they let our sandwiches sit while they tried to find enough ingredients to make our salads. One employee used old brown Avocado's because as she told another employee I don’t want to cut anymore. The employees were more focused on door dash or uber eats orders than the customers that were dining in, and kept making other orders in the middle. When we finally got to the register and paid it was realized that the employee rang up the order wrong and overcharged me. She stated she couldn’t issue a refund. We tried to make drinks and the tray from the fountain soda machine was overflowing with wasted soda. We realized this was because the machine was malfunctioning and out of CO2. When I told the cashier about it she stated they were too busy to fix it and it has been out for 2 hours. We sat down to eat and our sandwiches were completely cold. My salad was covered with the gross brown avocado which I removed and put on the plate with my sandwiches. I brought the sandwiches up to the counter and told the cashier they were cold and please remake them. I went back to sit down and finish our salads. I went back up to the counter to inquire about my replacement sandwiches and the employee stated sorry we are busy and didn’t get to it. They were still sitting in the same place on the counter. I asked for a manager and she stated there wasn’t one there. I asked who was in charge and she stated Nobody. I asked for a refund and she stated she couldn’t do that. I have called into your customer service but the voicemail box says to email M Classon but didn’t spell her name. I am very upset with this entire experience and how the store is managed. It is also concerning that kids are running a store, and I think the Southern Nevada Health District should be notified about this as I’m sure nobody in the building is a certified food handler. The store was a mess, ingredients were everywhere. The lack of a manager was evident. I’m questioning how this food can be safely served and if temps were being monitored. Without a manager in the building and the lack of any sense of urgency by employees someone could get very sick. I am extremely disappointed in this entire experience. And doubt I will ever patronize a Cafe Zupas ever again. This has been my goto for a fresh salad, but now I feel like I need to explore other options. As of 5/9/25 NOBODY has responded to my emails, voicemails, or any correspondence sent in to corporate.
We were meeting some friends at another place so their kids could play. We haven’t been to Cafe Zupas in awhile so we ordered to go so we could enjoy our meal at the other location while visiting friends. My son ordered a Mediterranean chicken sandwich, my husband ordered the BBQ Brisket and I ordered a protein bowl. To say the sandwiches were disappointing would be an understatement. Both had so little meat on them that we looked at our receipt again thinking we ordered wrong. The only thing that was good was the protein bowl. We will not be going to Cafe Zupas. We went to the Arrowhead location in Glendale Arizona
This place is full of dust all over on top of the food area. Bathrooms wow, if you think think this place is nice and fancy?? Just go to the restroom and you definitely change your mind about it. There is like 8 or ten employees trying to take orders but they all really slow me and my husband waited 40 minutes to get our order. Not to be raíces but I’m pretty sure that with 5 Mexican the line would be running faster.
Charged extra meal. as we asked for clarification. the manager only refunded half price without any reason. any body know why?
look at the picture of the BBQ Brisket sandwich and then order one and see what it looks like 🤣🤣🤣 pathetic portions. I was so ready to devour a giant sandwich, this thing ended up being so tiny. also y'all gave me the wrong lettuce
I have always liked this place and hate doing this! I am not usually one to leave negative reviews but as I feel like others should know what they are eating. I got a salad to go because I was on my lunch break and had to get back to work and there was a LIVE bug crawling in my salad. Which then leads me to believe that maybe they don’t wash their salad or something. I am so grossed out. Just thought everyone should know.
Food: 1
Service: 1
Recommended dishes: Salads
First time trying this place and probably the last. The sandwich looked nothing like the menu showed. The serving sizes are very small for the combo meal. The bread that comes with the meal was cold and hard. The chocolate dipped strawberry was wilted and you can tell it was on the older side. The soups were nothing to rave about, the small container it came in was half way filled. The lettuce on the sandwich did not seem the freshest. It was more like a $6 meal that cost $14.20.
Atmosphere: 4
Food: 2
Service: 4
This location sucks!!! I always get welted lettuce and slimy fruit. Save your money and go elsewhere.
Their catering service is excellent!!
Omg their salads are soooo yummy and delicious. Recommend them. And their sandwiches omg as well.
Parking: Verrado Way very spacious no problems at all to park.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Avocado
Restaurantji Recommends
I really want this place to be great, but alas. I ordered the nuts about berries salad. The fruit was great and dressing was good, but the lettuce was wilted and nuts turning rancid. I also ordered the pumpkin chorizo soup. It lacked pumpkin taste and was SO SALTY! I don’t know what restaurants think salt means flavor. It had a nice spicy kick at the end, but the saltiness kept me from eating more than a few bites. The service was great. This my second visit here. Don’t think I’ll be back.
Atmosphere: 5
Food: 2
Service: 4
Frequent customer. Today was the worst meal I have purchased. Raw bread, pumpkin soup has no chorizo, but 1000 tiny onions. ? for you...don't you taste what you make or check orders for complete cooking? Isn't that a sanitation issue??? You may have lost a at least once a week customer...
Food: 1
Service: 3
Ordered a Grilled cheese with no tomato and no pesto and they put both on it. My wife can’t eat either and so we had to throw it away. Terrible.
Food: 1
Service: 1
First visit at this location and the last. I placed a mobile order to pick up for my wife, but the experience was incredibly frustrating. When I arrived at the drive-thru window, they told me my order wasn’t ready and asked me to park. I waited in my car for 20 minutes, and nobody came out with the food. Finally, I went inside, only to find my order just sitting there in a bag! When I asked why they had me park and forgot to bring it out, the employee who told me to park just gave me a blank stare and said, “I dunno.” Turns out my food had been sitting there the whole time and was cold by the time I got home. Completely incompetent service and a total waste of my time. Go to the Surprise location…people know what they’re doing there.
Atmosphere: 1
Food: 1
Service: 1
I'm so happy I found Zupas somewhere other than Utah! Thank you for the great service! We will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
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