Food is good but service is horrible sometimes. I ask for everything on the taco. Cashier even asks me AGAIN! to confirm! which I do!. Come home from a long drive to plain tacos, seriously?! I spend my hard earned money here and it isn't the first time. And it's really a shame because they are really good but I feel that maybe this location doesn't live up to their standard of what Calitacos should be. I can't speak for all the other spots but this location is like rolling dice with my money sometimes. Really upsetting.. I don't think the manager, Luz is capable of running this restaurant to it's full potential. Also the two churros I ordered were sooo over cooked. Definitely came in frozen and reheated IDK how many times. So crunchy and old tasting. I ask for a refund and they tell me to drive back to give them their food back as if I'm lying?! So I decided to post them the receipt and food on my review. The cashier Marina was helpful and even tried to tell the manager again to give me a refund but still, the manager says no,I have to show up in person with the receipt just to get my money back! They are quick to take it but not give it back if they mess up. Awful service, great food. Great cooks. Awful management.
Atmosphere: 3
Food: 4
Service: 2
Missy Trouble
Queso birria tacos are bomb, the cali fríes wow. And they hot some pretty spice red sauce. Love it. Horchatas on point.
Atmosphere: 5
Food: 5
Service: 5
Richard Nolan
Great food and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Natasha White
Good taco spot. Not a fan of the burritos, but all of the tacos hit the spot.
Atmosphere: 5
Food: 5
Service: 5
Jenna Marie
Placed a pick up order, since they had a deal on uber eats and I didn’t feel well. Went to pick up and they refused to give it to me. I paid for it, im telling you it’s mine, how hard is it to hand it to me though the window?? The lady wasn’t at all good with communicating anything. Food is mediocre at best. Won’t go back. Will drive the extra miles to go to filbertos
Atmosphere: 1
Food: 3
Service: 1
S G
There was a mistake with our order, and when we called to request a refund, we experienced the worst customer service from Melissa and Janessa, the “night manager.” I use quotations because it’s hard to believe someone with that level of professionalism is in a leadership role. I was told by Melissa that the franchise owner is Fabian, and I truly hope he reads this review.
I first spoke with Melissa, who insisted she could not process a refund—even after I sent a photo of the incorrect order, which she requested because she didn’t believe me. I then asked to speak with a manager and Janessa came on the line. After explaining the situation to her, she told me she would place me on hold, but instead I heard the entire conversation between the two employees.
Janessa asked Melissa what she should do (which is concerning for someone in leadership position), and Melissa replied, “Just tell her you can’t do it. If we process the refund, it will show we’re short in the register.” She went on to say, “If we’re short, we can just take it from the tip jar.” Janessa again asked, “What do I do?” And the response from your employee was, “Just hang up on her, and if she calls again, hang up.”
I did call back—no answer. I called a third time, and Melissa finally picked up. I told her that if Janessa, the manager, plans to talk about customers, she should at least make sure they are on mute. She didn’t apologize or show any concern for what I had just heard.
Ultimately, to receive my refund, I had to drive back to the restaurant in person. When I arrived, I asked to speak with Janessa, but she refused to come to the window and instead sent Melissa to issue the refund. It is extremely disappointing to witness such a lack of integrity, accountability, and basic customer service. Experiences like this reflect extremely poorly on the business.
Service: 1
pdx travlr (Pdxtrvlr)
The Best Quesa Birria Burrito in this Part of Arizona. The customer service truly makes you feel at home .
Atmosphere: 5
Food: 5
Service: 5
DURAMAX POWER
Tacos and Quesabirrias were good the Only thing Is that they try to call them tacos Dorados de birria I think that's ridiculous, they are in fact quesabirrias they made it so difficult when I was ordering
Have tried the carne asada: tacos, torta, sopes, cali burrito all have tasted really good, the meat has good flavor. Red sauce is on point, wife said green is good. Aguas frescas are good as well.
Atmosphere: 4
Food: 5
Service: 4
Clayton Nickell
Great food and friendly service!
Atmosphere: 5
Food: 5
Service: 5
Adam Corbin
Got the Cali Fries, and they were amazing! More food than I could handle, but flavor and freshness of the food was on point! Only had a half an hour for lunch while I was working, but their service was fast. I will be back...
Atmosphere: 5
Food: 5
Service: 5
Harleigh Van Sickle
There was a hair in my plate 😞come here often but probably won’t now.
This place does not miss best food in buckeye
Atmosphere: 5
Food: 5
Service: 5
Food is good but service is horrible sometimes. I ask for everything on the taco. Cashier even asks me AGAIN! to confirm! which I do!. Come home from a long drive to plain tacos, seriously?! I spend my hard earned money here and it isn't the first time. And it's really a shame because they are really good but I feel that maybe this location doesn't live up to their standard of what Calitacos should be. I can't speak for all the other spots but this location is like rolling dice with my money sometimes. Really upsetting.. I don't think the manager, Luz is capable of running this restaurant to it's full potential. Also the two churros I ordered were sooo over cooked. Definitely came in frozen and reheated IDK how many times. So crunchy and old tasting. I ask for a refund and they tell me to drive back to give them their food back as if I'm lying?! So I decided to post them the receipt and food on my review. The cashier Marina was helpful and even tried to tell the manager again to give me a refund but still, the manager says no,I have to show up in person with the receipt just to get my money back! They are quick to take it but not give it back if they mess up. Awful service, great food. Great cooks. Awful management.
Atmosphere: 3
Food: 4
Service: 2
Queso birria tacos are bomb, the cali fríes wow. And they hot some pretty spice red sauce. Love it. Horchatas on point.
Atmosphere: 5
Food: 5
Service: 5
Great food and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Good taco spot. Not a fan of the burritos, but all of the tacos hit the spot.
Atmosphere: 5
Food: 5
Service: 5
Placed a pick up order, since they had a deal on uber eats and I didn’t feel well. Went to pick up and they refused to give it to me. I paid for it, im telling you it’s mine, how hard is it to hand it to me though the window?? The lady wasn’t at all good with communicating anything. Food is mediocre at best. Won’t go back. Will drive the extra miles to go to filbertos
Atmosphere: 1
Food: 3
Service: 1
There was a mistake with our order, and when we called to request a refund, we experienced the worst customer service from Melissa and Janessa, the “night manager.” I use quotations because it’s hard to believe someone with that level of professionalism is in a leadership role. I was told by Melissa that the franchise owner is Fabian, and I truly hope he reads this review.
I first spoke with Melissa, who insisted she could not process a refund—even after I sent a photo of the incorrect order, which she requested because she didn’t believe me. I then asked to speak with a manager and Janessa came on the line. After explaining the situation to her, she told me she would place me on hold, but instead I heard the entire conversation between the two employees.
Janessa asked Melissa what she should do (which is concerning for someone in leadership position), and Melissa replied, “Just tell her you can’t do it. If we process the refund, it will show we’re short in the register.” She went on to say, “If we’re short, we can just take it from the tip jar.” Janessa again asked, “What do I do?” And the response from your employee was, “Just hang up on her, and if she calls again, hang up.”
I did call back—no answer. I called a third time, and Melissa finally picked up. I told her that if Janessa, the manager, plans to talk about customers, she should at least make sure they are on mute. She didn’t apologize or show any concern for what I had just heard.
Ultimately, to receive my refund, I had to drive back to the restaurant in person. When I arrived, I asked to speak with Janessa, but she refused to come to the window and instead sent Melissa to issue the refund.
It is extremely disappointing to witness such a lack of integrity, accountability, and basic customer service. Experiences like this reflect extremely poorly on the business.
Service: 1
The Best Quesa Birria Burrito in this Part of Arizona. The customer service truly makes you feel at home .
Atmosphere: 5
Food: 5
Service: 5
Tacos and Quesabirrias were good the Only thing Is that they try to call them tacos Dorados de birria I think that's ridiculous, they are in fact quesabirrias they made it so difficult when I was ordering
Keto taco and hot wings are amazing!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great tacos.
Atmosphere: 5
Food: 5
Service: 5
Have tried the carne asada: tacos, torta, sopes, cali burrito all have tasted really good, the meat has good flavor. Red sauce is on point, wife said green is good. Aguas frescas are good as well.
Atmosphere: 4
Food: 5
Service: 4
Great food and friendly service!
Atmosphere: 5
Food: 5
Service: 5
Got the Cali Fries, and they were amazing! More food than I could handle, but flavor and freshness of the food was on point! Only had a half an hour for lunch while I was working, but their service was fast. I will be back...
Atmosphere: 5
Food: 5
Service: 5
There was a hair in my plate 😞come here often but probably won’t now.
Atmosphere: 2
Food: 1
Service: 5
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