The customer service here is horrendous. I’m from canada and I have come here 3 times. Each time i’ve had to wait 5min for someone to come and help me. This was my final time coming cause after yelling “hello” and getting someone’s attention i still got left with no help and walked out and went to starbucks instead. The food isn’t the best but it’s Dunkin
Atmosphere: 4
Food: 2
Service: 1
Robert Sanchez
So I went into this Dunkin this morning (6:30 am on April 2nd 2024) for a pick up. There were 5 people running around for drive thru orders & online orders. I stood at the front register for 4 minutes give or take, with no one acknowledging me. Finally a young gentleman did & said he'll be right with me. He finally asked what I needed & I told him I was there for a pick up, he says ok it's getting worked on. I moved over to the pick up area & there stood 3 bags ready & 1 still in progress. What seem to be a manager he was Caucasian, had on a blue collar shirt obviously dressed differently from the crew. Just went about his angry mood. Finally a young woman asked what I needed again I told her as I did the previous employee. The "manager" guy picks the order bag up & drops it on the counter as if he was mad, irritated or whatever. I look him in his eyes & say "thank you" he replies with yup! But no contact with me at all. This bag was obviously already done & the manager saw & heard me talk to the young employee, so he knew what i needed. And still he lets me stand there for another few minutes waiting for something he's had done for Lord knows how long.I don't know if this guy hates his job, hates people (I mean I do myself, this guy is prime example why) or hates his life. Whatever the case may be, I was patient, polite & even said Thank you during his little fit. Dunkin you need to do better that this guy. That's who you hire to treat your customer like that? Come on! Uncalled for & ridiculous! I'm glad I'm not a Dunkin customer myself, service like this, from the "manager" please I would not be returning, giving my hard earned money to be treated like this.I wish I could give a -5 stars. And I wish this manager guy get some mental help. You agreed to be that manager don't be mad at your customers. You signed that offer sheet, we didn't force you.
Atmosphere: 1
Food: 1
Service: 1
Paula C.
I don't regularly go to Dunkin' Donuts but went before my son came over as he loves Dunkin' Donuts munchkins. So I thought I'd surprise him. Of course, I had to get a cup of coffee. The store was clean. The customer service was quick, efficient and friendly! Thanks, DD!
Janet L Boyd Ramsey
Cleanup bathroom. I have been in a very long time.
Atmosphere: 5
Food: 5
Service: 5
Xavier L.
Service needs help, managers lack of training and disrespectful to customer on their orders. I understand the busyness in morning and bunch order. But I would recommend the training every morning so you know patients handle food or coffee takes time. I am disappointed lack of handler food in bags and place with no napkins. Also lucky I should caught manager without gloves on camera I didn't, that also thing is I see other fast food restaurants use gloves. I hope undercover CEO's come a look at there restaurant for lack reviews and make change just help uneducated managers to do better and happy with job.
Lars Hellwig
Good donuts, limited selection.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
Jeni Asip
Very unfriendly staff! No spoons and no creamer or milk given for coffee. Stail hard muffins... not coming back. Not recommended.
Atmosphere: 2
Food: 2
Service: 1
Larry Stigers
Dietary restrictions: We aim to please,just let us know and we will cater to your needs.Always being clean and sanitary.
Recommended dishes: Sausage Egg and Cheese, Wake-Up Wrap - Sausage Egg and Cheese, Donuts
Ursula S
This is one of the worst Dunkin in America. Check your coffee order before you leave the drive thru. That's all.
Atmosphere: 3
Food: 1
Service: 1
Chad Bradley
This location always seems to be a little off the just don't seem like they are just not running at the level the other locations
They always forget to add the syrup flavors you choose. What is the point of repeating the order back to me if you aren’t going to do it in the first place? Terrible accuracy, management should be enforcing accuracy. Im not surprised at these low reviews at all because it makes sense. Work on your accuracy and checking orders ??????
Atmosphere: 1
Food: 1
Service: 1
Isabelle Palmgren
Jus picked up my mobile order, got food for the $2 latte deal, 98% sure my "latte" has no espresso in it. It's completely white and tastes like the flavor and milk. I worked at Dunkin' for 2 years and i know what the lattes look like as i also ordered this latte the other day. I have a big cup of milk which is awesome since for a day I've been up since 5AM.
Food: 3
Service: 1
Elmer G
Ordered maybe 50 times through UberEats. Finally fed up enough to rate.We order a plain bagel, toasted, no spread once in a while. ONCE it has arrived that way. Every other time they put cream cheese on the damned thing. My gf can't do dairy and we always order a separate avocado spread.Makes her bagel inedible every time.
Tawfik Almasri
0 stars across board. Ordered a hot coffee and got charged for a iced. Stephen reassured me that I would’ve been paying more if I was charged for a hot…not sure if that’s true. Coffee was cold. Service was bad. The manger looking me in my eyes while lying to me gave me the creeps. Creepy man.
The customer service here is horrendous. I’m from canada and I have come here 3 times. Each time i’ve had to wait 5min for someone to come and help me. This was my final time coming cause after yelling “hello” and getting someone’s attention i still got left with no help and walked out and went to starbucks instead. The food isn’t the best but it’s Dunkin
Atmosphere: 4
Food: 2
Service: 1
So I went into this Dunkin this morning (6:30 am on April 2nd 2024) for a pick up. There were 5 people running around for drive thru orders & online orders. I stood at the front register for 4 minutes give or take, with no one acknowledging me. Finally a young gentleman did & said he'll be right with me. He finally asked what I needed & I told him I was there for a pick up, he says ok it's getting worked on. I moved over to the pick up area & there stood 3 bags ready & 1 still in progress. What seem to be a manager he was Caucasian, had on a blue collar shirt obviously dressed differently from the crew. Just went about his angry mood. Finally a young woman asked what I needed again I told her as I did the previous employee. The "manager" guy picks the order bag up & drops it on the counter as if he was mad, irritated or whatever. I look him in his eyes & say "thank you" he replies with yup! But no contact with me at all. This bag was obviously already done & the manager saw & heard me talk to the young employee, so he knew what i needed. And still he lets me stand there for another few minutes waiting for something he's had done for Lord knows how long.I don't know if this guy hates his job, hates people (I mean I do myself, this guy is prime example why) or hates his life. Whatever the case may be, I was patient, polite & even said Thank you during his little fit. Dunkin you need to do better that this guy. That's who you hire to treat your customer like that? Come on! Uncalled for & ridiculous! I'm glad I'm not a Dunkin customer myself, service like this, from the "manager" please I would not be returning, giving my hard earned money to be treated like this.I wish I could give a -5 stars. And I wish this manager guy get some mental help. You agreed to be that manager don't be mad at your customers. You signed that offer sheet, we didn't force you.
Atmosphere: 1
Food: 1
Service: 1
I don't regularly go to Dunkin' Donuts but went before my son came over as he loves Dunkin' Donuts munchkins. So I thought I'd surprise him. Of course, I had to get a cup of coffee. The store was clean. The customer service was quick, efficient and friendly! Thanks, DD!
Cleanup bathroom. I have been in a very long time.
Atmosphere: 5
Food: 5
Service: 5
Service needs help, managers lack of training and disrespectful to customer on their orders. I understand the busyness in morning and bunch order. But I would recommend the training every morning so you know patients handle food or coffee takes time. I am disappointed lack of handler food in bags and place with no napkins. Also lucky I should caught manager without gloves on camera I didn't, that also thing is I see other fast food restaurants use gloves. I hope undercover CEO's come a look at there restaurant for lack reviews and make change just help uneducated managers to do better and happy with job.
Good donuts, limited selection.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
Very unfriendly staff! No spoons and no creamer or milk given for coffee. Stail hard muffins... not coming back. Not recommended.
Atmosphere: 2
Food: 2
Service: 1
Dietary restrictions: We aim to please,just let us know and we will cater to your needs.Always being clean and sanitary.
Recommended dishes: Sausage Egg and Cheese, Wake-Up Wrap - Sausage Egg and Cheese, Donuts
This is one of the worst Dunkin in America. Check your coffee order before you leave the drive thru. That's all.
Atmosphere: 3
Food: 1
Service: 1
This location always seems to be a little off the just don't seem like they are just not running at the level the other locations
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
Restaurantji Recommends
Used to work here.Do
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Hash Browns, Bagels, Muffins, Wake-Up Wrap - Sweet Black Pepper Bacon, Bottled Water, Donuts
They always forget to add the syrup flavors you choose. What is the point of repeating the order back to me if you aren’t going to do it in the first place? Terrible accuracy, management should be enforcing accuracy. Im not surprised at these low reviews at all because it makes sense. Work on your accuracy and checking orders ??????
Atmosphere: 1
Food: 1
Service: 1
Jus picked up my mobile order, got food for the $2 latte deal, 98% sure my "latte" has no espresso in it. It's completely white and tastes like the flavor and milk. I worked at Dunkin' for 2 years and i know what the lattes look like as i also ordered this latte the other day. I have a big cup of milk which is awesome since for a day I've been up since 5AM.
Food: 3
Service: 1
Ordered maybe 50 times through UberEats. Finally fed up enough to rate.We order a plain bagel, toasted, no spread once in a while. ONCE it has arrived that way. Every other time they put cream cheese on the damned thing. My gf can't do dairy and we always order a separate avocado spread.Makes her bagel inedible every time.
0 stars across board. Ordered a hot coffee and got charged for a iced. Stephen reassured me that I would’ve been paying more if I was charged for a hot…not sure if that’s true. Coffee was cold. Service was bad. The manger looking me in my eyes while lying to me gave me the creeps. Creepy man.
Atmosphere: 1
Food: 1
Service: 1