Our server, Bettina, was horrible. Worst service ever in all my visits here. Got there almost at 9pm. We ordered right away and by 9:40, I asked how much longer our food would be. She walked off and came back and was very nonchalant. She came back 5 mins later and told me it would be 10 more mins. She didn't check on us, offer to refill our drinks and kept walking away as I was talking to her. People were getting served before us when they had came in after us. By this time, I was livid. I asked for a manager and expressed my concerns. A supervisor named Cambrea, came over and talked me down. She checked on our food and had said our server just put our order in and it would be a few more mins. She did everything to make it right. I was willing to pay full price for our food, but she offered a discount for the inconvenience and kept checking on us. Meanwhile, our server never came back or tried to apologize. I would've let it all go had she made an effort to make it right. I didnt even know our servers name until we got the ticket. Our dessert came after another 20 min wait after asking to cancel it or take it to go, then our ticket took another 20 mins to get to us. We left at almost 11. Horrible experience. Shout out to Cambrea for making it right. Do better with your hiring process and find more competent servers with a personality. Left this here because the website doesn't have an option to leave feedback.
Rodney Spann
Service is outstanding here. Outstanding over behind the bar talking to each other and ignoring customers needs. I ordered hot wings and zucchini. She brought me the wings and zucchini, but no silverware. By the time she returned, my meal was cold. I ate the meal as it was. Perhaps next time I should bring my own eating utensils. NO TIP TODAY!
K Nez
First time here, Service was slow. Food is good but man, you'll be starving for an Hour and thirty minutes. That's how long took for our food to come.
Anita Silver
Food is delicious service was great
Atmosphere: 4
Food: 5
Service: 5
derrick colorado
Horrible service. The worst I’ve ever had in all my travels. Not once to check on if we needed anything else and after we had dinner we’re served with bill, not even asked if anything else or asked about a dessert menu. Wait staff need more customers service training and better attitudes
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Fry Bread
Rodina Jordan
Passing through for a meal before we get back on the road to Phoenix. I don’t know who sets the prices here. It is ridiculous. Price gauging at this point. You have Navajo elders who visit to treat themselves on their limited income. We sat in the restaurant among groups of them with our little family. $18 for a subpar chicken Cesar salad, $10 for a kids meal hot dog that didn’t include the drink. Why is a small cup of milk $5 (for a kid!), in comparison to $6 for beer? Ridiculous. If you’re a Navajo person passing through, I encourage you to support the local Navajo food vendors outside of Twin Arrows who provide authenticity and reasonable prices. The service was great, the food was okay but not worth the price.
Atmosphere: 1
Food: 1
Service: 5
Juan
Terrible customer service, the waiters ignore you, they are very rude, they take a long time to serve you, they really don't care about their customers
— “Muskrat Steve” —
Good food for a casino.
Parking: Good for truck drivers
Atmosphere: 3
Food: 4
Service: 5
Valerie Dale
Stopped here during our trip to watch part of a football game and enjoy a wonderful Thanksgiving lunch offered during the month of November. Not disappointed! Many blessings during this loved Christmas and Holiday Celebrations. Happy New Year!!
Food was ok but 50 min for two simple burgers on a not busy restaurant? That’s too much! Never will come again. Good luck!
B Mel
Ordered a build your own burger with three options for your burger. Two bacon and one cheddar cheese. Took a while it gets but expected on a Saturday early evening. Burger came with no cheese and bun was burnt like a cracker. Patty was the size of a old silver dollar and pretty hard. I will not be eating here again. Food quality is gone down hill. Service was very good. This Casino is going down hill. News to change management.
Atmosphere: 2
Food: 1
Service: 3
Shawn Wero
Overpriced!!
Atmosphere: 4
Food: 5
Service: 5
Kyra Kilian
One of the best hotel rooms we have stayed in. Comfortable bed & lots of thought went into this room. Highly recommend and for a great price!
Dan Fouts
Sports bar USE TO BE good. Since covid, the food and the service has declined dramatically. As well as the casino entirely. As a local, who’s been going here for years, the rare times we go out currently constantly remind us why we don’t go to this casino much anymore. Pretty sad. The Zenith Steak restaurant is the only remaining good part of this casino.
super nice, spacious
Our server, Bettina, was horrible. Worst service ever in all my visits here. Got there almost at 9pm. We ordered right away and by 9:40, I asked how much longer our food would be. She walked off and came back and was very nonchalant. She came back 5 mins later and told me it would be 10 more mins. She didn't check on us, offer to refill our drinks and kept walking away as I was talking to her. People were getting served before us when they had came in after us. By this time, I was livid. I asked for a manager and expressed my concerns. A supervisor named Cambrea, came over and talked me down. She checked on our food and had said our server just put our order in and it would be a few more mins. She did everything to make it right. I was willing to pay full price for our food, but she offered a discount for the inconvenience and kept checking on us. Meanwhile, our server never came back or tried to apologize. I would've let it all go had she made an effort to make it right. I didnt even know our servers name until we got the ticket. Our dessert came after another 20 min wait after asking to cancel it or take it to go, then our ticket took another 20 mins to get to us. We left at almost 11. Horrible experience. Shout out to Cambrea for making it right. Do better with your hiring process and find more competent servers with a personality. Left this here because the website doesn't have an option to leave feedback.
Service is outstanding here. Outstanding over behind the bar talking to each other and ignoring customers needs. I ordered hot wings and zucchini. She brought me the wings and zucchini, but no silverware. By the time she returned, my meal was cold. I ate the meal as it was. Perhaps next time I should bring my own eating utensils. NO TIP TODAY!
First time here, Service was slow. Food is good but man, you'll be starving for an Hour and thirty minutes. That's how long took for our food to come.
Food is delicious service was great
Atmosphere: 4
Food: 5
Service: 5
Horrible service. The worst I’ve ever had in all my travels. Not once to check on if we needed anything else and after we had dinner we’re served with bill, not even asked if anything else or asked about a dessert menu. Wait staff need more customers service training and better attitudes
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Fry Bread
Passing through for a meal before we get back on the road to Phoenix. I don’t know who sets the prices here. It is ridiculous. Price gauging at this point. You have Navajo elders who visit to treat themselves on their limited income. We sat in the restaurant among groups of them with our little family. $18 for a subpar chicken Cesar salad, $10 for a kids meal hot dog that didn’t include the drink. Why is a small cup of milk $5 (for a kid!), in comparison to $6 for beer? Ridiculous. If you’re a Navajo person passing through, I encourage you to support the local Navajo food vendors outside of Twin Arrows who provide authenticity and reasonable prices. The service was great, the food was okay but not worth the price.
Atmosphere: 1
Food: 1
Service: 5
Terrible customer service, the waiters ignore you, they are very rude, they take a long time to serve you, they really don't care about their customers
Good food for a casino.
Parking: Good for truck drivers
Atmosphere: 3
Food: 4
Service: 5
Stopped here during our trip to watch part of a football game and enjoy a wonderful Thanksgiving lunch offered during the month of November. Not disappointed! Many blessings during this loved Christmas and Holiday Celebrations. Happy New Year!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food was ok but 50 min for two simple burgers on a not busy restaurant? That’s too much! Never will come again. Good luck!
Ordered a build your own burger with three options for your burger. Two bacon and one cheddar cheese. Took a while it gets but expected on a Saturday early evening. Burger came with no cheese and bun was burnt like a cracker. Patty was the size of a old silver dollar and pretty hard. I will not be eating here again. Food quality is gone down hill. Service was very good. This Casino is going down hill. News to change management.
Atmosphere: 2
Food: 1
Service: 3
Overpriced!!
Atmosphere: 4
Food: 5
Service: 5
One of the best hotel rooms we have stayed in. Comfortable bed & lots of thought went into this room. Highly recommend and for a great price!
Sports bar USE TO BE good. Since covid, the food and the service has declined dramatically. As well as the casino entirely. As a local, who’s been going here for years, the rare times we go out currently constantly remind us why we don’t go to this casino much anymore. Pretty sad. The Zenith Steak restaurant is the only remaining good part of this casino.
Atmosphere: 2
Food: 1
Service: 1
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