Kachina Kitchen

Place is closed on a Saturday night in mid summer high season for staffing issues ? Might want to alert your customers. Fail.

The server added an addition $3 to the tip that I did not authorize. I will NOT be returning.

Atmosphere: 3

Food: 4

Service: 1

Stopped in for lunch after a work meeting. Was told when being seated that they were out of rice and beans. Ok, went and Dat down anyway. Waiter came by, he was nice and welcoming. Ordered 2 ground beef enchiladas and a chile relleno. Waiter came back 2 minutes later and said they were out of chile relleno . Was disappointed, but ordered an extra enchilada. Food was mediocre at best. Worst part was the 3 item combo plate was $13, but was charged an extra $2 per enchilada for having meat. In total, the 3 enchilada plate, minus rice and beans, was $19. Absolutely ridiculous. I will definitely never go here again.

Atmosphere: 3

Food: 1

Service: 3

Went there for lunch. Was greated and sat at the bar. Ordered a beer and received it promptly. Then ordered my food. Wait 30 minutes for my food it came out and I ask for salsa. My beer was empty by now no way to ask the bartender for another since he was more interested in being on his phone then serving me. Wait 20 minutes no salsa no beer. Told the kid I was no paying for the food since I didn't eat anything. Paid for my beer and left. Everyone else got chips and salsa. I was never ask if I wanted some which is okay. But my plate was cold food was cold. Last time I ever go here.

Atmosphere: 4

Food: 1

Service: 1

Used to be great, food sucks, service sucks. They don't have food half the time, which is weird because it's restaurant I think. The only Mexican restaurant I've ever been to that's out of primary ingredients, unfortunately this reflects back to management or the lack of. Consumer beware, the only thing worthwhile is the beer because they didn't make it. The restaurant should just close down, better quality Mexican food can be found from street vendors.

Atmosphere: 1

Food: 1

Service: 1

Mexican Chicken Fried Steak is my husband’s favorite…sometimes we even share it, but I love the Green Chile Verde or Chile Relenos. Always a great meal whether we dine in or take out!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mexican Style Chicken Fried Steak, Chips and Salsa

We have been there several times in the last few months. I have been eating at Kachina for 35+ years when we have been there lately, they are out of most things. We started out being told that the truck couldn’t come with food from Phoenix because of snow. The last time we were in there it hadn’t snowed in two weeks. We got the same story and while we were in there , the “truck” showed up and there was an angry truck driver who announced that they owed him “a lot of money” that hadn’t been paid. He announced he wouldn’t leave food without payment

Atmosphere: 1

Food: 1

Service: 3

This place has gone downhill BAD! I've been eating here for 40 years. I moved away from home, but every time I come back, I can't wait to get some yummy salsa & Mexican food. This time, however, I was sorely disappointed. I went for lunch and NO sour cream or guacamole. How does a Mexican restaurant not have sour cream or quac?? They were also out of chicken. After talking to friends, they told me that they will never go back. After today's experience, neither will I ?

Atmosphere: 2

Food: 1

Service: 5

Average experience. Had a combination plate.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Chips and Salsa

Have come here a couple times. One time they were out of sour cream (there's a Target across the street you could run over and get some?); one time they were out of spinach; and one time tried to order margaritas but couldn't get b/c the bartender wasn't there?!? (and overheard from other customers that they were out of Corona).

Atmosphere: 3

Food: 2

Service: 4

Food is delicious, just the service is very poor. No refills, no checking up on our table to ask if everything is OK.

Atmosphere: 1

Food: 5

Service: 1

Amazing food! The house Margarita is the best one I've ever had! There are two different songs playing from different genres at all times, but other than that it was a great experience!

Atmosphere: 4

Food: 5

Service: 5

Very good food, very bad service from the waiters. I've came here atleast 4 times. I only comeback because the food is good and better than la fondas. But man I'm always waiting 5-10 minutes to order a drink and another 5-10 minutes for food. And the waiters rarely ever come give you refills, chips and salsa or even check on you. Great food. Bad service

Atmosphere: 2

Food: 5

Service: 1

HANDS DOWN!! THE ABSOLUTE BEST AUTHENTIC MEXICAN FOOD IN FLAGSTAFF! Born and raised here, Kachina still cooks all dishes from scratch! Kudos ?

Atmosphere: 5

Food: 5

Service: 5

It’s been years since I’ve had Kachina and first time at the new location. It was not the same. We went for lunch and first off, they were out of shredded beef. So most of the things on the menu did not seem appealing. The atmosphere had more of a bar feel than a restaurant. Once we ordered, service was slow. We practically had to wave someone down every time we needed something. The salsa was watery and the rice was hard. It’s just not as good as it used to be.

Atmosphere: 1

Food: 2

Service: 2