They are careful with my allergies and I'm a little addicted to the cheese and fruit plate
Atmosphere: 4
Food: 5
Service: 5
Janyka
I had used my app to purchase an order that was just over $17. I had around $20 and some change. When the cashier scanned my app she said it didn’t go through the first time so I looked at my app and my funds were still there so she scanned it again and I steal of the $17 being pulled out, my whole $20 was taken out of my app and even then I was STILL told it didn’t go through. I explained that all my money was pulled out and she said it didn’t make any sense because my order was only $17 so it shouldn’t have pulled out the full amount I had. (That’s why I was saying something to begin with.) She called the manager over whose name was Bob and the situation was explained again and look I understand things happen, but what really bothered me was that Bob was gaslighting me telling me I didn’t have the funds and that I was confused. He must have told me around 4 times that I was confused and to check my history. I explained to him I added $20 to my account a couple weeks ago (on 9•11•2024) and haven’t used it so I know I had the money in my app. Mind you I originally added funds to my app that day because my son and I were going to go the the Route 66 location but when we drove there they were doing construction or something and it was closed down so my $20 was just sitting there untouched. Anyways, he said he would give me the Starbucks for “free”. It wasn’t free at all, I was actually overcharged about $3. I did call later and talked Bob once more and let him know I checked my history and I was in fact overcharged and didn’t receive anything for “free”. I also told him it wasn’t his fault and I know technical issues do happen and he did offer to have me come in the store and he’d make it right which was very kind and I did appreciate it! But honestly after being told continuously I was “confused” and basically being told I was wrong about the money I had I didn’t think driving all the way back across town was worth the couple dollars. Due to how it played out when I was at the actual drive thru I will no longer be going to that specific location
Atmosphere: 4
Food: 4
Service: 3
Samuel Ugarte
Great customer service. I enjoy bringing my daughter here.
Atmosphere: 5
Food: 5
Service: 5
Austin D
They deleted my old review. Just avoid this one manger is rude
Dawson Hale
It's
Atmosphere: 5
Food: 5
Service: 5
Roberta King
A good coffee in store after shopping, is a real treat
Saraphine Begay
So far all the different places we visited, they've all been clean and wonderful. Drinks are awesome!
Clean location. Friendly , professional staff
Clean location. Friendly , professional staff
Atmosphere: 5
Food: 5
Service: 5
They are careful with my allergies and I'm a little addicted to the cheese and fruit plate
Atmosphere: 4
Food: 5
Service: 5
I had used my app to purchase an order that was just over $17. I had around $20 and some change. When the cashier scanned my app she said it didn’t go through the first time so I looked at my app and my funds were still there so she scanned it again and I steal of the $17 being pulled out, my whole $20 was taken out of my app and even then I was STILL told it didn’t go through. I explained that all my money was pulled out and she said it didn’t make any sense because my order was only $17 so it shouldn’t have pulled out the full amount I had. (That’s why I was saying something to begin with.) She called the manager over whose name was Bob and the situation was explained again and look I understand things happen, but what really bothered me was that Bob was gaslighting me telling me I didn’t have the funds and that I was confused. He must have told me around 4 times that I was confused and to check my history. I explained to him I added $20 to my account a couple weeks ago (on 9•11•2024) and haven’t used it so I know I had the money in my app. Mind you I originally added funds to my app that day because my son and I were going to go the the Route 66 location but when we drove there they were doing construction or something and it was closed down so my $20 was just sitting there untouched. Anyways, he said he would give me the Starbucks for “free”. It wasn’t free at all, I was actually overcharged about $3. I did call later and talked Bob once more and let him know I checked my history and I was in fact overcharged and didn’t receive anything for “free”. I also told him it wasn’t his fault and I know technical issues do happen and he did offer to have me come in the store and he’d make it right which was very kind and I did appreciate it! But honestly after being told continuously I was “confused” and basically being told I was wrong about the money I had I didn’t think driving all the way back across town was worth the couple dollars. Due to how it played out when I was at the actual drive thru I will no longer be going to that specific location
Atmosphere: 4
Food: 4
Service: 3
Great customer service. I enjoy bringing my daughter here.
Atmosphere: 5
Food: 5
Service: 5
They deleted my old review. Just avoid this one manger is rude
It's
Atmosphere: 5
Food: 5
Service: 5
A good coffee in store after shopping, is a real treat
So far all the different places we visited, they've all been clean and wonderful. Drinks are awesome!
Atmosphere: 5
Food: 5
Service: 5
I felt they have limited menu compared to others
Restaurantji Recommends
Stopped here in our travels. Food was great and drinks were perfect but facilities were horrendous.
Inside our resort, and great.
Food was COLD, bummer…❤️
Love for java the best. Breakfast yummy
A good coffee in store after shopping, is a real treat
Loading...