Sonic Drive-In
495 N Pinal Pkwy Ave #107, Florence
(520) 868-0266
Recent Reviews
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Good food but super slow
Atmosphere: 3
Food: 5
Service: 3
The order is always correct when I go, and the staff is always friendly and professional. The food is fast food, so you get what you pay for. That said, I've never been disappointed by this Sonic in particular.
Atmosphere: 5
Food: 3
Service: 5
Literally the last 5 times I've stopped here for anything ice cream related they are "out". Which really just means they don't want the hassle/mess of making anything ice cream related.
Atmosphere: 1
Food: 1
Service: 1
Could not get staff to acknowledge our presence at the drive through at the speaker or window during business hours.
Atmosphere: 1
Service: 1
The worst sonic ever me and my husband stop by drive thru around 7:45 pm on Feb, 19, order vanilla shake with no whip and cherry and peanut butter blast and corn dog
Food was made super fast we left and on way home my husband starts to drink his vanilla shake taste spoiled and smells bad! Do we turned around and parked 2 spot front of restaurant, he Calls the worker and explains what happen and wants grape slush instead so there making it and inside the workers are laughing and the male worker brown hair skinny brings the slush has a smile on his face like he wants to laugh agian! The corn dog also was cold in middle and they didn’t give us a receipt!that guy and the girl and the worst ones laughing and they are the ones that made the food!
Atmosphere: 1
Food: 1
Service: 1
I was rushed through the drive-thru when I was the only person there, and the person at the window just kept cutting me off. I couldn’t say anything before they assumed what I was trying to order, didn’t listen when I told them it wasn’t what I ordered. Then, when I finally got a word in, they still didn’t listen to what I was asking before assuming I was ordering a different item. It was really disrespectful and frustrating.
I ordered 2 large orders of mozzarella cheese sticks, and a small chili dog coney meal. When I got my order, everything was sitting on top of my hot dog and there was nothing left of it when i took it out of the bag. $26 for a smashed meal. Nice.
I will say, I order from this location quite a bit because I’m always out, and I never really have these issues at all. But, come on. This is awful.
Atmosphere: 1
Food: 2
Service: 1
Great drive in experience, tasty food and great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Burger
Ordered 5 shakes, my mom was the first to try hers. She asked if it tasted funny. So I tried mine and it was sour. All 5 shakes of different variety tasted like soured milk. Always an issue with this location.
Atmosphere: 2
Food: 1
Service: 1
Another 40 min wait. When we got there we were the 2nd person...last time we drove away because of the wait. Food received was cold and disgusting. Never again.
Atmosphere: 1
Food: 1
Service: 1
The location was not all that busy yet it took them 25 minutes to bring my order out to me.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Mozzarella Sticks, Breakfast Burrito, Strawberry, Sandwich, Fries, Burger, Dr Pepper, Tots, Double Cheeseburger
Restaurantji Recommends
The location was not all that busy yet it took them 25 minutes to bring my order out to me.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Mozzarella Sticks, Breakfast Burrito, Strawberry, Sandwich, Fries, Burger, Dr Pepper, Tots, Double Cheeseburger, Onion Rings
EDIT: We have since gone back to give this place a second chance & we're glad we did. Apparently one of the managers was gone for a month & just got back in March. When she returned she was told to read the Google reviews (& she did) and she's been making CHANGES and you can see the difference in the food, service and order accuracy.
I'll leave the original review below, for posterity- but know that it has since changed. I'll update again if anything changes. 🍽️
We ordered a ft long coney island dog, an All American dog, some popcorn chicken & mozzarella sticks. When the order came out we received a ft long coney island dog, some popcorn chicken, mozzarella sticks & a hamburger.
I told Cody we didn't order a burger, but we were missing an the All American dog (the cheapest hot dog they make). Sweet Cody went all the way back in, in this summer heat & brought us back out a chili dog. *face palm.*
I apologized & told him my s.o. can't eat chili due to G.I. issues, that's why he ordered the "ALL AMERICAN DOG." So Cody took the dog back in for a second attempt & came back out this time with a FOOT LONG CONEY ISLAND CHILI DOG. *face palm*
This time I literally pointed to the dog we were missing on the menu & Cody said "my manager wants you guys to pull around to the window." Feeling bad for Cody, huffing & puffing back & forth on the heat, we did.
The manager opens the window & says "what do you want?" Short & curt. I responded "we're just missing a plain old all American dog, that's it. & Offer her the (extra) foot long coney dog that we didn't order or need & she snatched it out of my hand and slammed the window shut.
After about 15 minutes she came back, tossed the dog through my window & shut the windows again. I was so surprised I literally sat there for a few seconds just staring at my s.o. & He guffawed "seriously?" I had to wait 5 more minutes for her to come back to ask for my receipt.
By this point all of the food, but the all American dog was cold.
I can say the runners work their tails off, but management could use either a better speaker system, a CSR refresher course or a different job... Not sure which applies - but something's gotta give.
You shouldn't be taking it out on your paying customers. It's a small town, keep it up & you won't have many of them left. 🤷🏻♀️
The two stars are for Cody. The real MVP, who was busting sweat back and forth- trying to fix the manager's mess up, while she sat in the air conditioned building. 🥂 Maybe corporate should make him management. Just saying.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Mozzarella Sticks, Beef Hot Dog
Pointless, won't be back, will go across the street to Mt Athos or over to main street.
Food: 1
Service: 1
Literally late to work every single time I have to order from here. Doesn’t matter how far in advance I order, I’m still stuck sitting on the parking lot waiting for nearly an hour. Every. Single. Time. Worst part is, it’s always nearly empty!!
Atmosphere: 4
Food: 3
Service: 1
You need better staff to manage time there. I waited in a line for 20 minutes and then at the speaker for 8 until I dove away. You've lost my business fully.
Atmosphere: 1
Food: 1
Service: 1
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