Update. It took them 2 1/2 hours to get me my food. Call to discuss. Talk to the manager, Alex. Very unprofessional. Typical owners letting a bunch of kids run their shop so they don’t have pay an adult manager . won’t order again.
L W
I recently went in to this restaurant on marketplace. It’s right off of the Santan village Parkway. Service with the front counter. Or front of the house is not so good. The problem I have is I come in and I want to look at the menu for just a few moments. But the girls be at the new girls or the girls that have been there a while. Don’t like the fact that I say just give me a minute. Let me look at the menu real quick. Cause I could never seem to find them after I tell them that I just need a minute to look at the menu. Because when they see me walking toward the counter, they wanna ride away asked me how can I help you? What do you want to order. But I don’t know. That’s why I need a moment to look at the menu. So it ends up happening is I have to order using the online app. Or I go through Chrome and just order it online. So I never ever speak to the girls at the front again after I told them I just need a minute to look at the menu. Every now and then there’s a brand new girl that is really helpful. But the girls that have been there a while are never around to help and when I ask him to give me a minute, they seem to get upset get mad cause I never see him again. I’d like to tell the manager, but I never see the manager. Every now and then I may see him if I make an order and he can’t find the girls that’s the only time I ever see the manager. But the food is good. I always order a pizza or I get the spaghetti, meatball garlic bread with cheese and the garden salad. I don’t know about the atmosphere cause I never stay. I’ve gone to multiple Barro’s locations. This one at the marketplace in Gilbert. Seems to be the only one that has this issue with the front of the house. I’ve gone to the one downtown Phoenix on Central & Virginia. I like the one in Indian band and Pima. The one in Tempe is really good. I’ve even gone to the one down in Casa grande. The other location I think is pretty good. Is the one on Greenway and 40th St. Oh I almost forgot about the location on 32nd St. and Indian school.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Traditional Wings, Garlic Bread, Garden Salad, Made-To-Order Pizza Large
Miguel
Pizza was on point.
Atmosphere: 5
Food: 5
Service: 5
Matt Hale
We were back in town for the weekend and came here for lunch. Everything was excellent! I love the atmosphere, the easy ordering at the counter, the multiple tv screens with lots of sports, the food was ready instantaneously, etc. The lunch specials are great! The pizza, salad, and drinks were awesome! These guys know how to do it right. We’re definitely coming back every time we’re in town. Wish they had Barro’s Pizza in Utah.
Atmosphere: 5
Food: 5
Service: 5
Christopher Jenkins
Really like this place. Food is good and reasonably priced. Welcoming atmosphere. Has sports on the TV
Atmosphere: 5
Food: 5
Service: 5
Cynthia R
Why do I have to show my card info to the employee, they said to prevent fraud but wouldn’t that be a risk showing our details to the employees, weird atmosphere
Atmosphere: 1
Service: 1
MBM Roofing Coating and Repair
I gave five stars to the the location in Tucson. Pizzas really good. Lots of room for seating. I want to give five stars, but the employee give me a dirty look just because I was taking a picture of the Chicago Riverwalk picture. As a business owner I tried to leave good reviews and five-star reviews. You always have those employees that are bad for the company.
Atmosphere: 5
Food: 5
Service: 4
Raymond Kaplin
I’m sitting here waiting for my pizza I walked in and order for my schools fundraiser they graciously are doing. Watching the cashier move around picking up. Cleaning the counters. Asking great follow up questions to the other customers. Great job Kayli!
Atmosphere: 5
Food: 5
Service: 5
John Herzog
This is the second time this year I received an anti-pasta salad with no meat and brown lettuce. I also ordered a thin crust pepperoni pizza, which was not great but OK. Sadly I will never shop there again.
Food: 1
Service: 3
danyele Engler
The pizza was awesome! Little arcade/vending area for kids
The pizza and pasta were so good!! First time trying and will definitely be coming back!
Food: 5
Service: 4
Youlonda Harris
I always loved Barros but after this being my second horrible experience I am done. The first time I ordered my entire pizza was missing from the order, how!!!?! It’s a pizza place correct? Now I get my order and it is half baked, cheese slid everyone and it was just soggy. Reached out to the manager and he said he would make a new one and bring it. After that I received no communication until I called asking for a refund and the cashier had no idea what I was talking about, communication is definitely bad. I will never do business with them again.
Food: 1
Service: 2
Jared Evans
The food here is the best. They are consistent in the quality of the pizza, and wings are spectacular!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional Wings, Mega Meat Pizza Mini, Boneless Wings, Pepperoni Pizza with Extra Cheese, XL Pepperoni Hawaiian Pizza
Lorel Ferrin
We ordered 4 total pizzas. 2 cheese, 1 Hawaiian, and 1 Gluten Free. All were supposed to be delivered. When the order came the person who delivered the pizza didn’t even ring the door bell, just left it on the bench. Then through a mix up, the gluten free pizza, didn’t get ordered. This required us to come and pick it up. However, when we got home we found this pizza was BURNT beyond edible! I don’t understand how an employee would allow a pizza to leave the kitchen in this condition! I expect a refund or a credit for a free Gliten Free Pizza in the future, if we decide to come back.
Update. It took them 2 1/2 hours to get me my food. Call to discuss. Talk to the manager, Alex. Very unprofessional. Typical owners letting a bunch of kids run their shop so they don’t have pay an adult manager . won’t order again.
I recently went in to this restaurant on marketplace. It’s right off of the Santan village Parkway. Service with the front counter. Or front of the house is not so good. The problem I have is I come in and I want to look at the menu for just a few moments. But the girls be at the new girls or the girls that have been there a while. Don’t like the fact that I say just give me a minute. Let me look at the menu real quick. Cause I could never seem to find them after I tell them that I just need a minute to look at the menu. Because when they see me walking toward the counter, they wanna ride away asked me how can I help you? What do you want to order. But I don’t know. That’s why I need a moment to look at the menu. So it ends up happening is I have to order using the online app. Or I go through Chrome and just order it online. So I never ever speak to the girls at the front again after I told them I just need a minute to look at the menu. Every now and then there’s a brand new girl that is really helpful. But the girls that have been there a while are never around to help and when I ask him to give me a minute, they seem to get upset get mad cause I never see him again. I’d like to tell the manager, but I never see the manager. Every now and then I may see him if I make an order and he can’t find the girls that’s the only time I ever see the manager. But the food is good. I always order a pizza or I get the spaghetti, meatball garlic bread with cheese and the garden salad. I don’t know about the atmosphere cause I never stay. I’ve gone to multiple Barro’s locations. This one at the marketplace in Gilbert. Seems to be the only one that has this issue with the front of the house. I’ve gone to the one downtown Phoenix on Central & Virginia. I like the one in Indian band and Pima. The one in Tempe is really good. I’ve even gone to the one down in Casa grande. The other location I think is pretty good. Is the one on Greenway and 40th St. Oh I almost forgot about the location on 32nd St. and Indian school.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Traditional Wings, Garlic Bread, Garden Salad, Made-To-Order Pizza Large
Pizza was on point.
Atmosphere: 5
Food: 5
Service: 5
We were back in town for the weekend and came here for lunch. Everything was excellent! I love the atmosphere, the easy ordering at the counter, the multiple tv screens with lots of sports, the food was ready instantaneously, etc. The lunch specials are great! The pizza, salad, and drinks were awesome! These guys know how to do it right. We’re definitely coming back every time we’re in town. Wish they had Barro’s Pizza in Utah.
Atmosphere: 5
Food: 5
Service: 5
Really like this place. Food is good and reasonably priced. Welcoming atmosphere. Has sports on the TV
Atmosphere: 5
Food: 5
Service: 5
Why do I have to show my card info to the employee, they said to prevent fraud but wouldn’t that be a risk showing our details to the employees, weird atmosphere
Atmosphere: 1
Service: 1
I gave five stars to the the location in Tucson. Pizzas really good. Lots of room for seating. I want to give five stars, but the employee give me a dirty look just because I was taking a picture of the Chicago Riverwalk picture. As a business owner I tried to leave good reviews and five-star reviews. You always have those employees that are bad for the company.
Atmosphere: 5
Food: 5
Service: 4
I’m sitting here waiting for my pizza I walked in and order for my schools fundraiser they graciously are doing. Watching the cashier move around picking up. Cleaning the counters. Asking great follow up questions to the other customers. Great job Kayli!
Atmosphere: 5
Food: 5
Service: 5
This is the second time this year I received an anti-pasta salad with no meat and brown lettuce. I also ordered a thin crust pepperoni pizza, which was not great but OK. Sadly I will never shop there again.
Food: 1
Service: 3
The pizza was awesome! Little arcade/vending area for kids
Restaurantji Recommends
The pizza and pasta were so good!! First time trying and will definitely be coming back!
Food: 5
Service: 4
I always loved Barros but after this being my second horrible experience I am done. The first time I ordered my entire pizza was missing from the order, how!!!?! It’s a pizza place correct? Now I get my order and it is half baked, cheese slid everyone and it was just soggy. Reached out to the manager and he said he would make a new one and bring it. After that I received no communication until I called asking for a refund and the cashier had no idea what I was talking about, communication is definitely bad. I will never do business with them again.
Food: 1
Service: 2
The food here is the best. They are consistent in the quality of the pizza, and wings are spectacular!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional Wings, Mega Meat Pizza Mini, Boneless Wings, Pepperoni Pizza with Extra Cheese, XL Pepperoni Hawaiian Pizza
We ordered 4 total pizzas. 2 cheese, 1 Hawaiian, and 1 Gluten Free. All were supposed to be delivered. When the order came the person who delivered the pizza didn’t even ring the door bell, just left it on the bench. Then through a mix up, the gluten free pizza, didn’t get ordered. This required us to come and pick it up. However, when we got home we found this pizza was BURNT beyond edible! I don’t understand how an employee would allow a pizza to leave the kitchen in this condition! I expect a refund or a credit for a free Gliten Free Pizza in the future, if we decide to come back.
Service: 1
We love the pizza and wings!
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