Shake Shack San Tan Village

only ever gotten it 3 or 4 times & the last 2 times, it's always been something wrong w the food. the previous time, my burger was undercooked, looked it up online & the best conclusion was to not eat it. i contacted the restaurant to inform them, since i did carry out & it's a 20mins drive honestly didn't really want to drive back since it was 9pm. my call went to voicemail & i left a detailed message w a number to call me back at and i have not heard back since, which was back on November 6th.
decided to forgive them and go back today november 17th, now this time im missing my fries. (didn't want to follow up on the previous incident in person bc im not one to complain yk)
just a waste of money at this point, not gonna go back anymore.

Phenomenal burger.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Fries

We went there for lunch today. The burger was burnt and the fries were hard. We were really disappointed.

Great experience at Shake Shack today. The service was excellent and I enjoy having ability to place my order on the iPads. The food was also tasty. I’ll certainly be back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shackburger and Crinkle Cut Fries, Burger, Fries, Frozen Custard

My 7 year old wanted to leave a review;

"Shake Shack is a really nice place; lots of good shakes, burgers, and chicken. You can sit outside and have a fun time there, or you can sit inside. That's it.",

Atmosphere: 5

Food: 5

Service: 5

Burger was very good. Very good. Portion size was small. I was still hungry. Fries are average, nothing to say about that.

Atmosphere: 5

Food: 4

Service: 4

Recommended dishes: Burger

I recently visited Shake Shack and had a fantastic experience! The service was great, and the restaurant was clean and inviting. I tried the truffle burger, and it was delicious—definitely a must-try! The shakes were the highlight for me; I had the cookies and cream and the strawberry, both of which were amazing. I left feeling satisfied and can't wait to return for another meal. Highly recommend Shake Shack for anyone craving a tasty burger and delightful shakes!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Cheese Fries

I had a great time. Yes it is pricey - $25 for me - but I splurged and let me tell you how and why.

Black truffle burger with a mushroom patty added, cheese truffle fries, root beer.

It’s a great spot, great views and it’s always busy. This is a very affluent part of town so if it isn’t good it doesn’t stay afloat for long. Highly recommend trying it once.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Cheese Fries

Ordered a couple shakes. Chocolate Salted Caramel and Strawberry Frosted Donut. Was sorely disappointed. The shakes had none of the toppings there were supposed to, and staff didn't seem to care about it. There was no salty or caramel flavor in the one, and no sprinkles or strawberry flavor to the other. Both shakes had just been placed on the pickup counter and both were already pretty liquid.

Food: 3

Service: 3

Maybe I'm just old but I don't like the order at a kiosk thing. It's irritating. But the shake was good

Food: 5

Service: 5

Really good place for lunch. Dined here on a weekday for lunch and had a root beer float with my meal. I love the way the French fries tastes here and the burger trays were clean both times I had lunch here.

Atmosphere: 5

Food: 4

Service: 4

Had a hankering for a veggie burger and shake. At about 5:30 in the afternoon. We were told they were out of veggie burgers and dairy free shakes. No reasons given. Disappointing!

Atmosphere: 3

Food: 1

Service: 3

Ordered a basic burger and fries. Decent maillard reaction on the burger. Good flavor. Proper amount of salt on the fries. Nothing fancy, but a solid experience.

They do have fancier burgers, but I like my burgers simple.

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Shackburger and Crinkle Cut Fries, Burger, Fries

Disappointing service. Tried Shake Shack for the very first time (and last) and the experience was less than welcoming. I came into the establishment after receiving a text that my order was ready and look out for it. I saw my order and proceeded to grab my order, when a young female raised her voice in an embarrassing manner for me to refrain from taking the order until I verified the last 4 digits of my number. I rambled off the number and walked out. Mind you, others grabbed their food and no mention of verifying. I spoke with Alex, the manager after leaving the establishment and advised him to train his workers on diversity/perception as all customers should be treated in the same manner. As a side note. The women’s restroom was in disarray. More focused should be placed on keeping a hygienic place versus accusatory tone when patrons grab their food. Do better!

Atmosphere: 1

Food: 4

Service: 1

Excellent experience from start to finish. Ali took care of us from the start. Perfect suggestions to meet my needs. Food came out fresh and timely. Not to mention the lemonade and black truffle fries were not to be forgotten after a top tier burger. First time at shake shack but for sure not the last.

Atmosphere: 5

Food: 5

Service: 5