Cold Stone Creamery

Excellent service n fast n helpful

Stopped by for a quick dessert. I love how you choose your ice cream then they smash it up with your choice of candy or some kind of topping. Good size portion and it hits the spot.

Employees were so rude. Walked in and the young man groaned and rolled his eyes. Didn’t say hi or greet us at all and stayed staring at us until I said hello and ordered. While still in there they turned the lights off while 5 other customers were still in the building. Terrible service will not return.

Great service, super friendly. My favorite location.

**SHOULD BE CALLED LOVE STONE NOT COLD STONE** This cold stone might as well be labeled as a MAKEOUT CLUB due to the fact that it is apparently totally okay for the employees to MAKE OUT with the customers!! I came in with my son this past Saturday (the 18th) and as we were waiting in line a short blonde employee with glasses began making out with a male customer who was kneeled over by the mobile order area. Not only is this type of behavior DISCUSTING but TOTALLY UNEXEPTABLE, or, maybe not considering this isn't the first time this has happened!!! After getting home and informing my wife of what had happened, she told me she TOO went in a few days ago and saw the SAME employee making out with a customer. My family will NEVER be returing to this establishment again!

Atmosphere: 1

Food: 4

Service: 1

I recently visited Cold Stone Creamery for the first time and decided to try their "Our Strawberry Blonde" in a medium cup. The combination of strawberry ice cream with graham cracker pie crust, fresh strawberries, caramel, and whipped topping was nothing short of heavenly. Each spoonful was a delightful mix of creamy sweetness and textural variety, with the graham cracker adding a satisfying crunch to the velvety ice cream. I definitely got my money's worth—every bite felt indulgent and satisfying!

The ambiance of the shop was warm and inviting, with bright, cheerful colors and the irresistible aroma of fresh waffle cones filling the air. It was clean, well-lit, and perfect for enjoying a casual treat. I also enjoyed watching the staff expertly mix my ice cream on the signature cold stone—it added a fun, interactive element to the experience.

The service was fantastic. The staff was friendly and patient, taking the time to explain the menu and answer my questions since I was new to Cold Stone. Despite the shop being a bit busy, the line moved quickly, and my order was prepared with care.

Overall, my first visit to Cold Stone Creamery was a sweet success! The delicious ice cream, welcoming atmosphere, and excellent service make it a place I’ll definitely return to. Highly recommend giving "Our Strawberry Blonde" a try if you're a fan of fruity, indulgent flavors!

Atmosphere: 5

Food: 5

Service: 5

Poor customer service. They get upset when they get the order wrong. Find a better location. Not worth dealing with the nonsense or the attitude from the worker.

Atmosphere: 1

Food: 1

Service: 1

My husband and I walked in as new customers not knowing how any works or the prices. The two employees at that time would not take their eyes off of us which made it super uncomfortable to read prices and decide on our order. We felt like we needed to hurry up and order so we just ordered whatever came to mind. We didnt appreciate the demeanor. Will not return.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Cold Stone

This place is ALWAYS busy and the line is ridiculous. Young people working here take their time making orders. They only ever have 1 light on inside the building so its super dark. Outside patio is always littered with trash. Avoid coming here and drive to a different location

Atmosphere: 1

Food: 4

Service: 1

Amazing place! Fast and friendly service eager to please your taste buds! Pick your ice cream, pick your toppings, let your mouth do your talking!

Atmosphere: 5

Food: 5

Service: 5

THE Go to spot in Westgate!

Atmosphere: 5

Food: 5

Service: 5

would and should be a 0 all the way across. if you leave on site you have items there shouldn't be an issue when someone orders online items should be available when store isn't closed. this happens all the time when i try to iorder from this company regardless where i order from. it's always the smoothie. cold stone is nasty to me but my husband likes this place. this will be both our last straw.

Atmosphere: 1

Food: 1

Service: 1

On December 27th, 2023. The brown haired girl, that had her hair pulled in a pony tail. Seemed to be miserable. She was working around 9:30pm, almost gave us next to no interaction. Or response to questions asked. My girlfriend had to ask her multiple times if she could put caramel in her ice cream, Instead of fudge. And continuously had to repeat herself. Than the girl muttered and said that she hated her job. The interaction was absolutely the epitome of customer service. And almost ruined a Perfect night. Will never go back because of this. Please hire people of a different caliber. This is not the kind of service I expected from this sort of establishment.

Atmosphere: 1

Food: 1

Service: 1

The ice cream as always is good. First time trying the mango pineapple smoothy, I love it, not to sweet, just perfect ?. They have poor service, because even though we were the only ones there, the lady was rushing us for our order and she is definitely not friendly at all.

We had amazing service from Sasha this afternoon! When we walked in we were greeted and asked if we needed help or suggestions. She made our ice cream right away and it was perfect! Thanks again Sasha!