Dairy Queen (Treat)

I had a pretty disappointing experience at this Dairy Queen. I ordered a Snickers Blizzard, but after driving halfway home, I realized they had given me the wrong one, something with Heath or pretzel, which I can’t have due to a gluten allergy. I had already eaten some before noticing, so I had to drive all the way back. They did replace it, but the new Blizzard was just as frustrating. There was barely any Snickers in it, maybe half a teaspoon at most, and the bottom half wasn’t even mixed properly. It was just plain ice cream with no mix-ins. Ive never gotten ice cream I didn't want to eat, and I threw this one away after realizing it was just vanilla ice cream with an hint of snickers. Essentially the Lacroix of a snickers blizzard. Overall, a frustrating and disappointing visit.

Worst customer service ever in the evenings

We ordered two different blizzards. Both tasted wrong-watered down is the best way I can try to explain it. Haven’t had this issue at other locations.

Atmosphere: 3

Food: 1

Service: 3

Beware! I won’t be back to this place. They are letting the druggie sleep in their dining room. Cracked out and not coherent passed out in dining room. No thanks!!!

Atmosphere: 1

Food: 1

Service: 2

Great selection of different cultures and countrys

Atmosphere: 5

Food: 5

Service: 5

Not once have I ever had a problem with this location until tonight....My partner went up and got an ice cream and ordered an orange Julius for me and brought it home...I took one spit and immediately spit it out, it was nothing but basically pineapple just it was gross. So I called and I spoke to Jaden, who told me I could either come back up tonight and get a new one made or come by tomorrow. So my partner went back up to have a new one made and calls me with the news of "they are out of the orange Julius" I'm sorry what? In a matter of 5 minutes you just so happen to be out of it? The way this sounds is that they didn't want to remake a product that they screwed up making. Please teach your employees to NOT tell a customer one thing and lie about it when they customer DRIVES all the way back. I'm very disappointed.

We ordered doordash because we weren't feeling well and the manager forgot to put our food in the bag so we called back and she said there's nothing she can do about it unless we order something else have it delivered. She will put the missing item in the bag for us. No, how about you? Just get the food that we already paid for delivered to us. When we asked for a higher up person she said I can have them call you and that they had just left the location and that's why she forgot the food because she was distracted but yet no one has called us back. Horrible service. We just ended up ordering food from somewhere else for our kids.

Atmosphere: 1

Food: 1

Service: 1

Jaden is so polite and helpful at this establishment!! Thank you Jaden, we will definitely return!!

Atmosphere: 1

Food: 5

Service: 5

Great customer service and place was spotless!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Blizzards

We were in last night, 12/15. The young man that was working was working alone. He was polite and had a smile the whole time. At one point, there were 17 people in the place and one person waiting for a pick up order. Our order was perfect. He did an amazing job and deserves recognition for his great customer service. 👏
Maybe a nice raise??

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Blizzards

We order the 2 for $5 for our great grandchildren. They always want the same thing. When asked where they want to go for an after-school treat, they choose DQ.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Small Sundae

Horrible service, rude employees

Service: 1

I was told by the lady with poor customer service skills that the orange julius machine was broke and has been for over a year. Why are these items even on the menu then? Never going back.

Atmosphere: 1

Food: 1

Service: 1

They are always out of ingredients. Have gone twice now, months apart, and couldn’t order what we wanted either time. It wouldn’t be that big of a deal if the person behind the counter wasn’t so rude.

Atmosphere: 1

Food: 1

Service: 1

Kassidy G gave very bad customer service. The cashier was slurping a drink while taking our order. There machine to blend stuff was not working.