The food was great, the service was ok. The A/C was on North Pole, other than the frigidness all was well.
Gwendolyn Collins
Food was not good! We ordered 2 taco salads. There was a lot of lettuce a few beans no avocado and I believe rice goes in there. It was not correct. I have ordered this before very disappointing.
Helena Cheng
ONLY DRIVE-THROUGH OPEN: I placed an online order through the El Pollo Loco app on May 11, 2025. I picked up my order at the drive-through. The lobby is closed for construction and remodeling, but the restaurant is OPEN for business ONLY at the drive-through lane. Excellent food and the employees are nice and friendly!
Daniel Reyes
If you’re going to remodel, update the website to show you’re closed.
AJ Demarte
Normally they have good food here, but when they run out of white meat chicken on a Saturday at 2 pm.
Kara Oliver
Sometimes stocking gets behind..but doing much better here lately
Ivan Garcia
Flor was amazing she did very well with customer service . More people like her.
Mary 0
The place is old and gross, the employees rude, the avocado on the salad was black salad was old. Don't recommend. F-
Atmosphere: 1
Food: 1
Service: 1
Aaron Krueger
*update they reached iut and made it right after i came to them. Food is great....when you get it...had a huge order placed. They forgot our drinks when they delivered the food. Called to ask them to re deliver drinks. Said no. Said they would credit us for next time we came. Why would we want to do business a second time if they didn't do what they were supposed to rhe 1st time.
Atmosphere: 2
Food: 4
Service: 4
Yesenia Val
This is for Isaiah H. - Went thru the drive for our order. As soon as we got home we realized we were missing a burrito we ordered. We called them and let them know we were missing our burrito , but they could care less. I’m sorry for the inconvenience but if you were in our shoes you would also be slightly annoyed like come on guys do better. What a waste of our time, since we payed cash he said we can either get a refund or pick up the burrito they forgot to put in our bag. And I’m only repeating what they said over the phone “oh, yeah that was me I forgot to put it in the bag”. No compensation for our time having to drive back for their mistake and I even advised can we get our refund and come back to pick up the burrito and they said we can do only either one of the other or come back at a later time to get the burrito. Whoever is managing this place needs to do better because they are lacking badly plus the customer service as whole was just seriously bad .
Chicken is grilled perfectly! Aside from being generous, staff were attentive to the needs of customers and served us with big smiles ?. ?
Atmosphere: 5
Food: 5
Service: 5
Brett Snyder
They added guac and chips for 6 bucks! ?
Atmosphere: 5
Food: 5
Service: 5
Tom S
Great tasting Chicken. 5stars
I got 3 legs and 3 thighs. I was charged $21. RIDICULOUSLY OVERPRICED. 1star
I won't be back.
Atmosphere: 1
Food: 5
Service: 2
Erlinda Crisp
Food was great
Atmosphere: 5
Food: 5
Service: 5
Chuck Schaaf
We love this place but it's outrageously expensive. Cost for dinner for 2? $65. Food-under $25, Gas-beteen $35 - $45 depending on what you drive and where you live. Why? There is no El Pollo Loco in Yavapai County or anywhere outside Phoenix so, we drive all the way to PHX from Prescott. It's that good. Please put one in Prescott or Prescott Valley. We dine in they add Togo orders for following days.
The food was great, the service was ok. The A/C was on North Pole, other than the frigidness all was well.
Food was not good! We ordered 2 taco salads. There was a lot of lettuce a few beans no avocado and I believe rice goes in there. It was not correct. I have ordered this before very disappointing.
ONLY DRIVE-THROUGH OPEN:
I placed an online order through the El Pollo Loco app on May 11, 2025. I picked up my order at the drive-through. The lobby is closed for construction and remodeling, but the restaurant is OPEN for business ONLY at the drive-through lane. Excellent food and the employees are nice and friendly!
If you’re going to remodel, update the website to show you’re closed.
Normally they have good food here, but when they run out of white meat chicken on a Saturday at 2 pm.
Sometimes stocking gets behind..but doing much better here lately
Flor was amazing she did very well with customer service . More people like her.
The place is old and gross, the employees rude, the avocado on the salad was black salad was old. Don't recommend. F-
Atmosphere: 1
Food: 1
Service: 1
*update they reached iut and made it right after i came to them. Food is great....when you get it...had a huge order placed. They forgot our drinks when they delivered the food. Called to ask them to re deliver drinks. Said no. Said they would credit us for next time we came. Why would we want to do business a second time if they didn't do what they were supposed to rhe 1st time.
Atmosphere: 2
Food: 4
Service: 4
This is for Isaiah H. - Went thru the drive for our order. As soon as we got home we realized we were missing a burrito we ordered. We called them and let them know we were missing our burrito , but they could care less. I’m sorry for the inconvenience but if you were in our shoes you would also be slightly annoyed like come on guys do better. What a waste of our time, since we payed cash he said we can either get a refund or pick up the burrito they forgot to put in our bag. And I’m only repeating what they said over the phone “oh, yeah that was me I forgot to put it in the bag”. No compensation for our time having to drive back for their mistake and I even advised can we get our refund and come back to pick up the burrito and they said we can do only either one of the other or come back at a later time to get the burrito. Whoever is managing this place needs to do better because they are lacking badly plus the customer service as whole was just seriously bad .
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Chicken is grilled perfectly! Aside from being generous, staff were attentive to the needs of customers and served us with big smiles ?. ?
Atmosphere: 5
Food: 5
Service: 5
They added guac and chips for 6 bucks! ?
Atmosphere: 5
Food: 5
Service: 5
Great tasting Chicken.
5stars
I got 3 legs and 3 thighs.
I was charged $21.
RIDICULOUSLY OVERPRICED.
1star
I won't be back.
Atmosphere: 1
Food: 5
Service: 2
Food was great
Atmosphere: 5
Food: 5
Service: 5
We love this place but it's outrageously expensive. Cost for dinner for 2? $65. Food-under $25, Gas-beteen $35 - $45 depending on what you drive and where you live. Why? There is no El Pollo Loco in Yavapai County or anywhere outside Phoenix so, we drive all the way to PHX from Prescott. It's that good. Please put one in Prescott or Prescott Valley. We dine in they add Togo orders for following days.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chips, Taco Complete Family Combo, Double Chicken Tostada Salad
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