Took teen son first time 2 weeks ago. Been back 3 times! Drive thru could've been more helpful rather than telling us when we were ready. We had questions about bowl we got before.
Atmosphere: 4
Food: 5
Service: 5
Liz Cushman
Always good service, food comes up quick, really good chicken and sides. Cute interior.
Atmosphere: 5
Food: 5
Service: 5
Joc G
Employees were helpful and had that chicken ready compared to other locations where they make you park to wait for more is grilled. One employee did have their cell phone out in the kitchen with gloves on, not sure if she changed her gloves after. Female employee was very helpful and courteous to an elderly man with a hearing aide who thought the prices were too high. Bathrooms need codes. Employees also didn't think twice about giving those codes to people just walking in, unsure if they were clean.
Atmosphere: 4
Food: 4
Service: 4
Daryl Shipley
Not as good as it used to be. Chicken was a little dry but seasoning was good. Only 2 kinds of salsa now and neither one was to my liking. Glad I used coupon and saved $.
Atmosphere: 3
Food: 3
Service: 4
Bugz Z
Sunday 2:00 pm. First time out in awhile decided on Pollo Loco. Spent just over $100.00. Chicken in salads were so old and dry like rocks. Then the salad was non-existent. The manager told me they were working on a catering order guess I should have walked out then. Manager did give me a free coke but didn’t put my churros in my order or receipt in my order to go. Geez, the time to check everything or cot to go back is a waste. It saddens me that with the hiked up prices and discourages me to go out for food because of quality or minimal value for what you pay. The location was one we really liked. Wish I had receipt but maybe my bank can help me out.
SnafuSoFauq
Ordered the three-piece white meat meal. What I got was a chicken breast and… half of another? Not exactly what I paid for. I went up to the counter to get it corrected. The staff member passed the message along to the guy at the grill, who hit me with a look like I just ruined his day, then turned back around like it wasn’t his problem.
Thankfully, the manager stepped in and made him fix it, though judging by the attitude, you’d think I asked him to hand over a winning lottery ticket. Meanwhile, the employee who took my order came out to the dining area, plopped down, and started watching videos on her phone at full volume like the dining room was her personal living room.
Not exactly the kind of experience that makes me want to rush back. Do better, El Pollo Loco.
Team Three
I love this place..
Cristina Oprea
Deliciousness
Sonja Garcia
It's a nice and clean place smells good. The employees are nice but don't talk much. But food is good.
Jennifer Byron
The did tasted good... But then I got food poisoning.
Great food, always good. Great service. Need a big bad of those tasty chips!!
Atmosphere: 5
Food: 5
Service: 5
Emily
Got a chicken tostada.. it tasted okay.. there was something off but I couldn't tell what it was. Food is pretty dang good. A bit expensive but totally worth it as it's very fresh and the tostada shell is so deliciously crunchy and perfect. Excellent service. Manager at this location was very nice and let me bring in my scooter. 5 stars well deserved. AND this location also smelled good compared to other locations (like the one on Bell rd.) That smells like sewage.
Atmosphere: 5
Food: 5
Service: 5
Orlando Garcia
Wife loves the bowls and I had the grilled chicken rice and beans
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Guacamole, Rice and Beans with Chicken on Flour Tortillas, Double Chicken Avocado Salad
CFR888
Dry chicken, over fried tostada shell, and stale chips. Waste of money. Go to the 59th and Bell location peeps.
Took teen son first time 2 weeks ago. Been back 3 times!
Drive thru could've been more helpful rather than telling us when we were ready. We had questions about bowl we got before.
Atmosphere: 4
Food: 5
Service: 5
Always good service, food comes up quick, really good chicken and sides. Cute interior.
Atmosphere: 5
Food: 5
Service: 5
Employees were helpful and had that chicken ready compared to other locations where they make you park to wait for more is grilled. One employee did have their cell phone out in the kitchen with gloves on, not sure if she changed her gloves after. Female employee was very helpful and courteous to an elderly man with a hearing aide who thought the prices were too high. Bathrooms need codes. Employees also didn't think twice about giving those codes to people just walking in, unsure if they were clean.
Atmosphere: 4
Food: 4
Service: 4
Not as good as it used to be. Chicken was a little dry but seasoning was good. Only 2 kinds of salsa now and neither one was to my liking. Glad I used coupon and saved $.
Atmosphere: 3
Food: 3
Service: 4
Sunday 2:00 pm. First time out in awhile decided on Pollo Loco. Spent just over $100.00. Chicken in salads were so old and dry like rocks. Then the salad was non-existent. The manager told me they were working on a catering order guess I should have walked out then. Manager did give me a free coke but didn’t put my churros in my order or receipt in my order to go. Geez, the time to check everything or cot to go back is a waste. It saddens me that with the hiked up prices and discourages me to go out for food because of quality or minimal value for what you pay. The location was one we really liked. Wish I had receipt but maybe my bank can help me out.
Ordered the three-piece white meat meal. What I got was a chicken breast and… half of another? Not exactly what I paid for. I went up to the counter to get it corrected. The staff member passed the message along to the guy at the grill, who hit me with a look like I just ruined his day, then turned back around like it wasn’t his problem.
Thankfully, the manager stepped in and made him fix it, though judging by the attitude, you’d think I asked him to hand over a winning lottery ticket. Meanwhile, the employee who took my order came out to the dining area, plopped down, and started watching videos on her phone at full volume like the dining room was her personal living room.
Not exactly the kind of experience that makes me want to rush back. Do better, El Pollo Loco.
I love this place..
Deliciousness
It's a nice and clean place smells good. The employees are nice but don't talk much. But food is good.
The did tasted good... But then I got food poisoning.
Restaurantji Recommends
Great food, always good. Great service. Need a big bad of those tasty chips!!
Atmosphere: 5
Food: 5
Service: 5
Got a chicken tostada.. it tasted okay.. there was something off but I couldn't tell what it was. Food is pretty dang good. A bit expensive but totally worth it as it's very fresh and the tostada shell is so deliciously crunchy and perfect. Excellent service. Manager at this location was very nice and let me bring in my scooter. 5 stars well deserved. AND this location also smelled good compared to other locations (like the one on Bell rd.) That smells like sewage.
Atmosphere: 5
Food: 5
Service: 5
Wife loves the bowls and I had the grilled chicken rice and beans
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Guacamole, Rice and Beans with Chicken on Flour Tortillas, Double Chicken Avocado Salad
Dry chicken, over fried tostada shell, and stale chips. Waste of money. Go to the 59th and Bell location peeps.
Food: 1
Service: 2
It's super rich
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