Häagen-Dazs Arrowhead Towne Center

You have 3 girls working not a very long line and they lack acknowledging their customers. No milk for milkshakes on a busy day. Ordered a banana split, was served only vanilla ice cream, and frozen strawberries , as well as whipped cream. No bananas, no fudge, or cherry. Didn't mind the no fudge part much, ate a bit of it thinking bananas might be in the middle .. nope... Asked the girl who made it and she said they were there I moved ice cream around to look for them told her no and then asked if she had in fact made a banana split. She said yes and when I asked why nothing else was added and if she can add some bananas or fudge at least she declined and said she couldn't touch the product after it's been eaten. Mind you it was practically full....

Kylee was so nice and was so helpful with answering my questions on the menu items. Would come again! 🤩

Came last night before everything closed. There were two girls working on their phones. Disengaged from their surroundings. I normally don't care about this but they treated me like if they didn't make eye contact w me that I would go away. I stood there waiting for service. Asked if they were still open since they were still there. The one girl did finally acknowledge me and said rudely it was only scoops. Fine then please give me the two scoops. Her bad attitude is the reason I didn't tip either of them. Had she been more pleasant I would have tipped her like I normally do when I go there. Don't act like customers are an inconvenience when we are literally the reason why you even have a job. Managers don't hire children who don't know how to engage appropriately w customers. Bad attitudes will cost you customers which will cost you revenue as well. If they want to act like that then maybe they need to work for McDonald's instead of scooping ice cream.

Service: 1

The ice cream is wonderful, and the workers are very friendly. Anna helped me out when it came to choosing a flavor for my ice cream and did not disappoint.

Atmosphere: 5

Food: 5

Service: 5

Amazing ice cream and the staff is super friendly.

Atmosphere: 5

Food: 5

Service: 5

Amazing ice cream and the staff is super friendly.

Atmosphere: 5

Food: 5

Service: 5

I ordered a dulce de leche milkshake and they prepared something else for me and when I told them that it wasn't that one, they told me yes, and I didn't feel the flavor I told him to prepare it again and they didn't take care of me they were 3 girls super bad customer service I wouldn't come back more than terrible

Came for a belgian milkshake at 830, they close at 9. They said they were only doing scoops because they already cleaned the blenders. 30 min before they close.... they should not be shutting down early. It does not take long to clean a blender. Verry dissapointed.

Really nice people, and great flavors. My regular spot is awesome

Really nice people, and great flavors. My regular spot is awesome

I’m stuck in the ice cream. Help.

I was going to order a banana split sundae. But i was told that they were only doing scoop ice cream. The mall was closing at 6 because it’s Sunday. However, I was placing my order at 5:30… how was that a hassle?

good creamy yumy delicious and FFFFFFFFFFFREE ICE CREAM IF DOWNLOAD THE APP! perfect refreshing treat for a hot day!

Bomb.com

I was going to try but I changed my mind. The employee acted like I was interuoting her. Seemed disinterested in helping. I noticed as items were being prepared there was product waste.