they take to long i waited for an hour for my food this is the worst jack I have been to never coming here again
Avery Tate
They never answer the drive thru. I waited 30 minutes no show at drive thru window. A woman put cups up and left. 3:15 am February 7th 2026 Then once they answered the drive thru with a bad attitude once I informed them that it was allot of people waiting and allot left. 30 min I waited.
Atmosphere: 1
Food: 1
Service: 1
lydai canez
They messed up my order I as brought up to them they laughed I have the receipt for it they forgot my curly fries and didn't listen to the order at all also laughing at someone who has epilepsy is not funny they laughed as I told them I have no car that's why I ordered uber people with epilepsy can't drive and as I was talking that happened a girl laughed I heard it in the background and the guy I was talking to on the phone hanged up the phone on me
Atmosphere: 4
Food: 3
Service: 3
Cyn Lysette
Breakfast was hot delicious and fast service
Atmosphere: 5
Food: 5
Service: 5
Patricia McGerry
Had tacos needed to be freshly cooked.
Atmosphere: 4
Food: 3
Service: 4
Smith
Always fresh
Atmosphere: 3
Food: 4
Service: 4
Randall Arms
If you see a post from me about a Jack in the box and I'm giving review then that's the Jack in the box to go to here in San Diego or anywhere else definitely don't go to the Jack in the box on Broadway in Chula Vista I've gotten sick eating or two times and when I called to complain instead of getting cooperation they cussed me out.
Atmosphere: 4
Food: 4
Service: 4
Nick
Horrible food... Horrible customer service
Atmosphere: 1
Food: 1
Service: 1
Austyn
they changed the kiosk so you cant customize your order anymore (i.e cant sub curly fries). the service is abysmally slow and the store appears to be understaffed (only 3 people in the kitchen). id look for a different jack in the box if possible
Atmosphere: 2
Food: 5
Service: 1
Angel McCalister
Well, I’m very upset Yesterday, on my way to pick up My Wife from college I stopped to get a large chocolate shake They said it was going to be about six bucks. I said OK not a big deal little expensive but whatever. I look at my bank statement today and they are charging me $20 pending now I don’t have the receipt to prove that I bought one item but I don’t know what to do so I just lost money. I use my Apple Pay and somehow they manage to take $20 from me so if you use Apple Pay keep track of your account. Keep track of your bank statements. Keep that receipt until you check it because this place is scamming people.
I started coming here about 4 months ago and the service is excellent! I have specific request for my order it’s never standard no cheese on my tacos and no salt on my fries. They always make sure that my order is correct. I dine in most of the time during my lunch break and I always come back for the great food and the customer service. The staff is hard working and always polite. This location is great that’s why I will keep coming back.
Atmosphere: 5
Food: 5
Service: 5
Kim Zamorano
Waiting in the drive through just for a response for over five minutes and then try and order and the lady can’t even understand me and very rude
Edward Nigma
The person in the drive-thru seems nice, but honestly if you can't prepare fast food orders in less than 10 minutes you just got to close for the day. People should not be sitting and drive-throughs for like 30 minutes
Update: actually never mind that lady was nice and working her butt off. It's so awful that they're understaffed and stressed out to this degree on a Saturday night
they take to long i waited for an hour for my food this is the worst jack I have been to never coming here again
They never answer the drive thru.
I waited 30 minutes no show at drive thru window.
A woman put cups up and left.
3:15 am February 7th 2026
Then once they answered the drive thru with a bad attitude once I informed them that it was allot of people waiting and allot left.
30 min I waited.
Atmosphere: 1
Food: 1
Service: 1
They messed up my order I as brought up to them they laughed I have the receipt for it they forgot my curly fries and didn't listen to the order at all also laughing at someone who has epilepsy is not funny they laughed as I told them I have no car that's why I ordered uber people with epilepsy can't drive and as I was talking that happened a girl laughed I heard it in the background and the guy I was talking to on the phone hanged up the phone on me
Atmosphere: 4
Food: 3
Service: 3
Breakfast was hot delicious and fast service
Atmosphere: 5
Food: 5
Service: 5
Had tacos needed to be freshly cooked.
Atmosphere: 4
Food: 3
Service: 4
Always fresh
Atmosphere: 3
Food: 4
Service: 4
If you see a post from me about a Jack in the box and I'm giving review then that's the Jack in the box to go to here in San Diego or anywhere else definitely don't go to the Jack in the box on Broadway in Chula Vista I've gotten sick eating or two times and when I called to complain instead of getting cooperation they cussed me out.
Atmosphere: 4
Food: 4
Service: 4
Horrible food... Horrible customer service
Atmosphere: 1
Food: 1
Service: 1
they changed the kiosk so you cant customize your order anymore (i.e cant sub curly fries). the service is abysmally slow and the store appears to be understaffed (only 3 people in the kitchen). id look for a different jack in the box if possible
Atmosphere: 2
Food: 5
Service: 1
Well, I’m very upset
Yesterday, on my way to pick up My Wife from college I stopped to get a large chocolate shake
They said it was going to be about six bucks. I said OK not a big deal little expensive but whatever.
I look at my bank statement today and they are charging me $20 pending now I don’t have the receipt to prove that I bought one item but I don’t know what to do so I just lost money. I use my Apple Pay and somehow they manage to take $20 from me so if you use Apple Pay keep track of your account. Keep track of your bank statements. Keep that receipt until you check it because this place is scamming people.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Just the best. I can’t wait to go back!
Atmosphere: 5
Food: 5
Service: 5
Worlds worst jack in the box ever
Atmosphere: 1
Food: 1
Service: 1
I started coming here about 4 months ago and the service is excellent! I have specific request for my order it’s never standard no cheese on my tacos and no salt on my fries. They always make sure that my order is correct. I dine in most of the time during my lunch break and I always come back for the great food and the customer service. The staff is hard working and always polite. This location is great that’s why I will keep coming back.
Atmosphere: 5
Food: 5
Service: 5
Waiting in the drive through just for a response for over five minutes and then try and order and the lady can’t even understand me and very rude
The person in the drive-thru seems nice, but honestly if you can't prepare fast food orders in less than 10 minutes you just got to close for the day. People should not be sitting and drive-throughs for like 30 minutes
Update: actually never mind that lady was nice and working her butt off. It's so awful that they're understaffed and stressed out to this degree on a Saturday night
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