Ordered food at 17:19. It arrived at 19:50. I live 16 minutes away. Food was Cold. There needs to be a warning that they use door dash… wish I could take my tip back. Store was nice and they started to make me more food to pickup but 5 minutes later the dasher showed up. Just another way tech bros are ruining America.
Food: 4
Service: 1
Abel
First time ordering online. Never received a confirmation that pizza was ready. Arrive at store and ask for pizza they look it up and said 10 more minutes than I when back again and told me 5 more minutes and waited 40 min until they told me that they must of skip me and pizza been done.
By the time I got home pizza was not hot enough horrible service for a first timer
Atmosphere: 2
Food: 2
Service: 1
Keith Mulvihill
I have ordered numerous pizzas through jet's pizza.At this location, 67th Ave and SR101, have always enjoyed them. Today, I ordered a pepperoni supreme deep dish.When it arrived to my house, it was covered in vegetables.I called immediately told them the problem that I got the wrong pizza.They said since I used the online order bot, there was nothing they could do.
Service: 1
Will Blessing
Made us wait and the order was in their heater. I waited in the lobby for no reason. Do better
Service: 1
Jeremy H
They tell you 20 minutes and it takes over an hour. Awful service here. Food is good when it finally comes.
Atmosphere: 1
Food: 5
Service: 1
Michael Blais
First time ordering from Jets. What an awesome pizza. We got the Ultimate Pepperoni, it was delivered fast and hot. Delicious Detroit style pizza. My new favorite pizza place. Thank you to all employees.
Food: 5
Service: 5
Recommended dishes: Detroit Pizza, Pepperoni Pizza
Leslie Hughes
Wings were mostly broken and not very good. The pizza was expensive and not worth the money, also burnt on all corners.
Joseph was a sweetheart. I had never been to a Jet's pizza. He was patient and kind while I figured out what we wanted.
Atmosphere: 5
Food: 5
Service: 5
Marcy Robb
Love Detroit style pizza and this place was excellent. Friendly workers and a super positive atmosphere. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Kareem Rassas
I am writing to express my strong dissatisfaction regarding a recent delivery experience and the subsequent customer service provided by two of your staff members, Levi and Naomi. We placed an order that was intended for delivery to our residence. Despite providing clear and specific delivery instructions (and confirming these details via a follow-up phone call), the order was delivered to an incorrect, entirely different location. When we contacted your establishment to report this error, we were disappointed by the proposed solution. Specifically, we were told by your representatives to retrieve the order ourselves from the incorrect delivery address. As we paid for delivery service to our home, this resolution was unacceptable. Furthermore, having the order redelivered resulted in an additional, unwarranted wait time. The core issue lies in the apparent failure to follow basic delivery instructions and the subsequent mishandling of the resulting customer service interaction. While we were undoubtedly frustrated by the situation, we maintain that our communication during all interactions was not belligerent, though it reflected our legitimate dissatisfaction with the service breakdown. For your review, we have recorded all three phone calls related to this incident. We feel strongly that the level of service provided by Levi and Naomi demonstrates a significant gap in both operational competence and effective customer management. We request that you thoroughly investigate this matter. Please note that we have also filed a complaint with the Better Business Bureau (BBB) regarding what we perceive as a failure to deliver the service as advertised. We expect a swift and satisfactory resolution to this issue, including appropriate compensation for the failed delivery and the inconvenience caused. We have proof it was delivered to a different place and who ever got it was not use we also have that to prove.
Ordered food at 17:19. It arrived at 19:50. I live 16 minutes away. Food was Cold. There needs to be a warning that they use door dash… wish I could take my tip back. Store was nice and they started to make me more food to pickup but 5 minutes later the dasher showed up. Just another way tech bros are ruining America.
Food: 4
Service: 1
First time ordering online. Never received a confirmation that pizza was ready. Arrive at store and ask for pizza they look it up and said 10 more minutes than I when back again and told me 5 more minutes and waited 40 min until they told me that they must of skip me and pizza been done.
By the time I got home pizza was not hot enough horrible service for a first timer
Atmosphere: 2
Food: 2
Service: 1
I have ordered numerous pizzas through jet's pizza.At this location, 67th Ave and SR101, have always enjoyed them. Today, I ordered a pepperoni supreme deep dish.When it arrived to my house, it was covered in vegetables.I called immediately told them the problem that I got the wrong pizza.They said since I used the online order bot, there was nothing they could do.
Service: 1
Made us wait and the order was in their heater. I waited in the lobby for no reason. Do better
Service: 1
They tell you 20 minutes and it takes over an hour. Awful service here. Food is good when it finally comes.
Atmosphere: 1
Food: 5
Service: 1
First time ordering from Jets. What an awesome pizza. We got the Ultimate Pepperoni, it was delivered fast and hot. Delicious Detroit style pizza. My new favorite pizza place. Thank you to all employees.
Food: 5
Service: 5
Recommended dishes: Detroit Pizza, Pepperoni Pizza
Wings were mostly broken and not very good. The pizza was expensive and not worth the money, also burnt on all corners.
Atmosphere: 1
Food: 2
Service: 4
Food is good but extremely overpriced.
Atmosphere: 4
Food: 4
Service: 4
Food,atmosphere was prefect.
Atmosphere: 5
Food: 5
Service: 5
Great food and service.!!!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Joseph was a sweetheart. I had never been to a Jet's pizza. He was patient and kind while I figured out what we wanted.
Atmosphere: 5
Food: 5
Service: 5
Love Detroit style pizza and this place was excellent. Friendly workers and a super positive atmosphere. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
I am writing to express my strong dissatisfaction regarding a recent delivery experience and the subsequent customer service provided by two of your staff members, Levi and Naomi. We placed an order that was intended for delivery to our residence. Despite providing clear and specific delivery instructions (and confirming these details via a follow-up phone call), the order was delivered to an incorrect, entirely different location.
When we contacted your establishment to report this error, we were disappointed by the proposed solution. Specifically, we were told by your representatives to retrieve the order ourselves from the incorrect delivery address. As we paid for delivery service to our home, this resolution was unacceptable. Furthermore, having the order redelivered resulted in an additional, unwarranted wait time.
The core issue lies in the apparent failure to follow basic delivery instructions and the subsequent mishandling of the resulting customer service interaction. While we were undoubtedly frustrated by the situation, we maintain that our communication during all interactions was not belligerent, though it reflected our legitimate dissatisfaction with the service breakdown.
For your review, we have recorded all three phone calls related to this incident.
We feel strongly that the level of service provided by Levi and Naomi demonstrates a significant gap in both operational competence and effective customer management. We request that you thoroughly investigate this matter. Please note that we have also filed a complaint with the Better Business Bureau (BBB) regarding what we perceive as a failure to deliver the service as advertised.
We expect a swift and satisfactory resolution to this issue, including appropriate compensation for the failed delivery and the inconvenience caused. We have proof it was delivered to a different place and who ever got it was not use we also have that to prove.
Atmosphere: 1
Food: 1
Service: 1
Terrible
Atmosphere: 1
Food: 1
Service: 1
I love their pizzas.
Atmosphere: 5
Food: 5
Service: 5
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