It's amazing how good real meat tastes. Love me some Jimmy John's!!
Atmosphere: 5
Food: 5
Service: 5
Brandy Johnson
I placed an order at 11:27 a.m. for two Picklewiches (the Pickle Ranch), along with cookies, for delivery. I usually do pickup since I live just three minutes away, but with the anniversary of my daughter’s passing, I’ve been feeling depressed and decided to pay the extra charge for delivery instead.
After 30 minutes with my order still showing as “received,” I called the store. They explained that they only had one driver who was backed up, but that my order would be prioritized once he arrived. Another 20 minutes later, the app stopped tracking the order, which usually means it’s been delivered.
I went to the store, and they told me the driver had already picked it up. I went back home and waited another 10 minutes, but the delivery still didn’t arrive. I called again, and they said the driver told them he was on his way and would be there shortly. I waited another 15 minutes—still nothing.
I ended up going back to the store and had to request that my food be remade. In total, it took over an hour and a half, plus I paid extra for delivery and even left a tip for a service I never received. I wasn't going ask for a refund on the delivery fee because the cashier already looked defeated or as if he was having a rough day himself but they still left the cheese off the sandwiches! Like I don't understand!
Overall, this experience was extremely inconvenient and added unnecessary stress to an already difficult day.
Update: I shared my feed back as requested. The GM immediately reached out and provided a sincere apology. They offered to remake the order and issue a refund. I am very appreciative and satisfied with the resolve. Thank you so much Kailauni! 💜
Food: 4
Service: 4
Kareem Rassas
Check your employees, they are so rude. Did not greet us, horrible customer service. 3 hours before closing and they are out of bread??
Atmosphere: 1
Food: 1
Service: 1
Workin Hard
Slow johns
Atmosphere: 1
Food: 1
Service: 1
David Carr
It took an hour and 20 minutes to get my order. When it arrived, nothing was correct. I ordered the Sicilian pizza sub, substituted oil and vinegar for marinara, added lettuce, basically making it a trad Italian sub, cut in half. I got lettuce and cheese, not cut. (see pic) I also ordered a pickle cut in half, got a whole one. I'm just glad that nobody was harmed in the making of this sandwich.
Food: 1
Service: 1
Michael Harrison
SLOW anything but fast
Er
Nice to customers, rude to drivers.
Atmosphere: 1
Food: 1
Service: 1
Jake B
Walked in and hour before closing and the young girl at the register got visibly annoyed about me coming in so I just left
Atmosphere: 1
Food: 1
Service: 1
Wendals Dickson
The turkey on the sandwich doesnt even cover the entire bread. When the manager was asked about it, he was like well... yea it's folded and weighed. It doesnt even cover the bread at all. They wanted to charge me over 2 bucks for mustard but then have me like 5 packets in my bag. And the military discount was $1. The young man at the end of the counter was the nicest employee. About 5'5 blonde hair. Everyone else there was horrible and could care less.
Andrea Rosasco
Other than the bread being a little hard, my sandwich was good. However, the lady who took the order was not friendly. No smile, no welcome when I entered the store, and no response when I thanked her. It was almost like I was interrupting her day.
Disappointed in my experience here. I walked in to order a veggie sandwich, asked for no mayonnaise (the only thing that comes on it that I didn’t want) and to add a couple of other veggies to it. I opened my sandwich to find that the avocado had been omitted and the vegetables that were on the sandwich tasted soggy as if they’d been frozen and thawed or refrigerated for too many days. I suspect either spoilage or contamination (or both) as I am now experiencing food borne illness symptoms. I will not return to this location and may skip JJ altogether in the future as a result of this unpleasant experience.
Atmosphere: 3
Food: 1
Service: 4
Lisa Bartlett
Pathetic is all I can say. Almost $10 for a sandwich and there is almost NO meat in it. I'm done with Jimmy John's. They also forgot the cucumber AND didn't cut it in half and the bread is under cooked for the 2nd time in a row. Again, I'm SO done with JJ. Truly a HUGE disappointment
Atmosphere: 4
Food: 1
Service: 3
Lizzy
Order 9 times (approximately $90) and well give you a FRREEEEE!!!!………$1.50 bag of chips……😐
Food: 5
Service: 4
Giza
The manager here is amazing ! Best lettuce wrap I’ve ever head.
Atmosphere: 5
Food: 5
Service: 5
Wyatt Seim
The customer service is always great here and the sandwiches are yummy
It's amazing how good real meat tastes. Love me some Jimmy John's!!
Atmosphere: 5
Food: 5
Service: 5
I placed an order at 11:27 a.m. for two Picklewiches (the Pickle Ranch), along with cookies, for delivery. I usually do pickup since I live just three minutes away, but with the anniversary of my daughter’s passing, I’ve been feeling depressed and decided to pay the extra charge for delivery instead.
After 30 minutes with my order still showing as “received,” I called the store. They explained that they only had one driver who was backed up, but that my order would be prioritized once he arrived. Another 20 minutes later, the app stopped tracking the order, which usually means it’s been delivered.
I went to the store, and they told me the driver had already picked it up. I went back home and waited another 10 minutes, but the delivery still didn’t arrive. I called again, and they said the driver told them he was on his way and would be there shortly. I waited another 15 minutes—still nothing.
I ended up going back to the store and had to request that my food be remade. In total, it took over an hour and a half, plus I paid extra for delivery and even left a tip for a service I never received. I wasn't going ask for a refund on the delivery fee because the cashier already looked defeated or as if he was having a rough day himself but they still left the cheese off the sandwiches! Like I don't understand!
Overall, this experience was extremely inconvenient and added unnecessary stress to an already difficult day.
Update: I shared my feed back as requested. The GM immediately reached out and provided a sincere apology. They offered to remake the order and issue a refund. I am very appreciative and satisfied with the resolve. Thank you so much Kailauni! 💜
Food: 4
Service: 4
Check your employees, they are so rude. Did not greet us, horrible customer service. 3 hours before closing and they are out of bread??
Atmosphere: 1
Food: 1
Service: 1
Slow johns
Atmosphere: 1
Food: 1
Service: 1
It took an hour and 20 minutes to get my order. When it arrived, nothing was correct. I ordered the Sicilian pizza sub, substituted oil and vinegar for marinara, added lettuce, basically making it a trad Italian sub, cut in half. I got lettuce and cheese, not cut. (see pic) I also ordered a pickle cut in half, got a whole one. I'm just glad that nobody was harmed in the making of this sandwich.
Food: 1
Service: 1
SLOW anything but fast
Nice to customers, rude to drivers.
Atmosphere: 1
Food: 1
Service: 1
Walked in and hour before closing and the young girl at the register got visibly annoyed about me coming in so I just left
Atmosphere: 1
Food: 1
Service: 1
The turkey on the sandwich doesnt even cover the entire bread. When the manager was asked about it, he was like well... yea it's folded and weighed. It doesnt even cover the bread at all. They wanted to charge me over 2 bucks for mustard but then have me like 5 packets in my bag. And the military discount was $1. The young man at the end of the counter was the nicest employee. About 5'5 blonde hair. Everyone else there was horrible and could care less.
Other than the bread being a little hard, my sandwich was good. However, the lady who took the order was not friendly. No smile, no welcome when I entered the store, and no response when I thanked her. It was almost like I was interrupting her day.
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
Disappointed in my experience here. I walked in to order a veggie sandwich, asked for no mayonnaise (the only thing that comes on it that I didn’t want) and to add a couple of other veggies to it. I opened my sandwich to find that the avocado had been omitted and the vegetables that were on the sandwich tasted soggy as if they’d been frozen and thawed or refrigerated for too many days. I suspect either spoilage or contamination (or both) as I am now experiencing food borne illness symptoms. I will not return to this location and may skip JJ altogether in the future as a result of this unpleasant experience.
Atmosphere: 3
Food: 1
Service: 4
Pathetic is all I can say. Almost $10 for a sandwich and there is almost NO meat in it. I'm done with Jimmy John's. They also forgot the cucumber AND didn't cut it in half and the bread is under cooked for the 2nd time in a row. Again, I'm SO done with JJ. Truly a HUGE disappointment
Atmosphere: 4
Food: 1
Service: 3
Order 9 times (approximately $90) and well give you a FRREEEEE!!!!………$1.50 bag of chips……😐
Food: 5
Service: 4
The manager here is amazing ! Best lettuce wrap I’ve ever head.
Atmosphere: 5
Food: 5
Service: 5
The customer service is always great here and the sandwiches are yummy
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