Unfortunately, the Bundt patrol was in action refusing to honor a birthday email when my 13 year old niece went in. The “owner’ went all in asking for ID for one single one. Her mother had also went in and she still refused despite showing her an ID! Why give out these birthday emails when they won’t be honored! This Karen and she knows who she is needs an attitude adjustment! What kind of customer service does this company run???
Service: 1
William Waste
Absolutely worst customer service ever and their prices are ridiculous. No thanks
jennifer p
They were friendly but quick. The cakes are ALWAYS awesome. I was able to simply walk in and with their help, I was out thr door in less than 10 minutes with exactly what I needed.
Atmosphere: 5
Food: 5
Service: 5
Isaiah Gonzalez
It is my birthday and I went to pick up my cake but also get my free bundtlit. When I asked about my free cake the cashier asked if I had an account. I wasn’t sure but quickly found out I actually do. When she asked what my phone number was, she said I didn’t have an account (which I do). I did get an e-mail from nothing Bundt cakes telling me happy birthday and instructing me to go to the store to get a free cake. I showed her the e-mail and she acted like she didn’t see it and continued to ask me for the phone number. I gave her the phone number and she instructed me to sign up for an account to get my free bundlet. It felt like she wasn’t listening to me because I already told her I might have an account (which I do and it is connected to my phone number) and showed her the e-mail. I have been coming here for years and always showed my ID and got a free cake. She was not willing to accept this and continued to tell me I had to create an account. She said I can come back up to 7 days to get my cake once I complete the registration and get the e-mail (which I already had and showed her). When I told her I won’t be able to come back because of work she gave me a sarcastic “awww that sucks”. She was super rude and was unwilling to give me my free cake. I left feeling u heard, frustrated, and without my free bustle cake. I plan on telling all my family members who come to this location with me to not bother and go somewhere else. I shouldn’t have been treated this was especially on my birthday. Please do not go here! Go anywhere else
Atmosphere: 1
Food: 5
Service: 1
Jayna Martin
I had went in an ordered 3 dozen for my birthday. Told the girl what i had wanted. And when people were eating them on the day of my party I saw there were not what I had ordered. So I called to complain. I was told they couldn't do a refund, but give me a credit at first I sad no. Then I thought yes I would take that credit and the manager said no. It had ruined my birthday. Not very happy.
Service: 1
Meredith Schild
Love the banana pudding bundt cake!
Atmosphere: 5
Food: 5
Service: 5
Restaurant guy
Fantastic sweets. The service is always amazing with a smile and a laugh. Love coming here.
Jane Langer
Everyone has a sweet tooth! Great for gift giving for the ‘hard to shop for’! Surprisingly, even the guys!!
Went in here today service was great and cake was delicious! 😋 recommend this location
Victoria Adkins
I came in for my annual birthday Bundt and the woman working was so incredibly sweet. She also informed me that they had gluten free options which I was completely unaware of yet so excited to hear. I wish I would have gotten her name because I’d tell her manager that she deserves a raise for the excellent customer service. The store was very busy and they were about to close but she helped everyone that walked in with a smile on her face and a good attitude. She even thanked me for waiting even though I wasn’t waiting very long. The interaction I had with her really turned my day around. Yes, sometimes something as small as a kind employee can make someone’s day. I got my gluten free chocolate chip bundles and will be back year round now that I know there are gluten free options!
Andrea Padila
The cake was ready I had to wait 20 minutes for the decoration THIS decoration ??!! This take less than 5 minutes
Atmosphere: 1
Food: 1
Service: 1
Kendrick & Kayla Vlogs
They lack good customer service. I also feel they shouldn't assume. I walked in to pick up my order and the lady asked immediately if I was a door dash worker working for door dash. I said no and she goes oh so you ordered one and I said yes it's my own order I placed online. Then she goes oh okay also when checking out her cell phone range and she answered it. After I seen the reviews I thought about not going here but thought they would brush up on it since soo many people are talking abt their customer service. It just seems like the workers aren't genuine maybe because I'm a woman of color or maybe because I wasn't all dressed up like other customers and to assume someone is a doordash driver. I'm pretty sure door dash workers make it known they are with doordash. It's jst old women who work here and the little young girl at the register hire new employees please!!
Atmosphere: 1
Food: 1
Service: 1
Claire Olejar
The employees that worked here yesterday evening were beyond sweet & helpful. I ordered a dozen cupcakes, and they were all delicious. Super moist & flavorful. Highly recommend!
Amazing
Atmosphere: 5
Food: 5
Service: 5
Location : 59th Ave Bell Road- 9/26/25
Unfortunately, the Bundt patrol was in action refusing to honor a birthday email when my 13 year old niece went in. The “owner’ went all in asking for ID for one single one. Her mother had also went in and she still refused despite showing her an ID! Why give out these birthday emails when they won’t be honored! This Karen and she knows who she is needs an attitude adjustment! What kind of customer service does this company run???
Service: 1
Absolutely worst customer service ever and their prices are ridiculous. No thanks
They were friendly but quick. The cakes are ALWAYS awesome. I was able to simply walk in and with their help, I was out thr door in less than 10 minutes with exactly what I needed.
Atmosphere: 5
Food: 5
Service: 5
It is my birthday and I went to pick up my cake but also get my free bundtlit. When I asked about my free cake the cashier asked if I had an account. I wasn’t sure but quickly found out I actually do. When she asked what my phone number was, she said I didn’t have an account (which I do). I did get an e-mail from nothing Bundt cakes telling me happy birthday and instructing me to go to the store to get a free cake. I showed her the e-mail and she acted like she didn’t see it and continued to ask me for the phone number. I gave her the phone number and she instructed me to sign up for an account to get my free bundlet. It felt like she wasn’t listening to me because I already told her I might have an account (which I do and it is connected to my phone number) and showed her the e-mail. I have been coming here for years and always showed my ID and got a free cake. She was not willing to accept this and continued to tell me I had to create an account. She said I can come back up to 7 days to get my cake once I complete the registration and get the e-mail (which I already had and showed her). When I told her I won’t be able to come back because of work she gave me a sarcastic “awww that sucks”. She was super rude and was unwilling to give me my free cake. I left feeling u heard, frustrated, and without my free bustle cake. I plan on telling all my family members who come to this location with me to not bother and go somewhere else. I shouldn’t have been treated this was especially on my birthday. Please do not go here! Go anywhere else
Atmosphere: 1
Food: 5
Service: 1
I had went in an ordered 3 dozen for my birthday. Told the girl what i had wanted. And when people were eating them on the day of my party I saw there were not what I had ordered. So I called to complain. I was told they couldn't do a refund, but give me a credit at first I sad no. Then I thought yes I would take that credit and the manager said no. It had ruined my birthday. Not very happy.
Service: 1
Love the banana pudding bundt cake!
Atmosphere: 5
Food: 5
Service: 5
Fantastic sweets. The service is always amazing with a smile and a laugh. Love coming here.
Everyone has a sweet tooth! Great for gift giving for the ‘hard to shop for’! Surprisingly, even the guys!!
Fantastic store fantastic service.
Restaurantji Recommends
Went in here today service was great and cake was delicious! 😋 recommend this location
I came in for my annual birthday Bundt and the woman working was so incredibly sweet. She also informed me that they had gluten free options which I was completely unaware of yet so excited to hear. I wish I would have gotten her name because I’d tell her manager that she deserves a raise for the excellent customer service. The store was very busy and they were about to close but she helped everyone that walked in with a smile on her face and a good attitude. She even thanked me for waiting even though I wasn’t waiting very long. The interaction I had with her really turned my day around. Yes, sometimes something as small as a kind employee can make someone’s day. I got my gluten free chocolate chip bundles and will be back year round now that I know there are gluten free options!
The cake was ready I had to wait 20 minutes for the decoration THIS decoration ??!! This take less than 5 minutes
Atmosphere: 1
Food: 1
Service: 1
They lack good customer service. I also feel they shouldn't assume. I walked in to pick up my order and the lady asked immediately if I was a door dash worker working for door dash. I said no and she goes oh so you ordered one and I said yes it's my own order I placed online. Then she goes oh okay also when checking out her cell phone range and she answered it. After I seen the reviews I thought about not going here but thought they would brush up on it since soo many people are talking abt their customer service. It just seems like the workers aren't genuine maybe because I'm a woman of color or maybe because I wasn't all dressed up like other customers and to assume someone is a doordash driver. I'm pretty sure door dash workers make it known they are with doordash. It's jst old women who work here and the little young girl at the register hire new employees please!!
Atmosphere: 1
Food: 1
Service: 1
The employees that worked here yesterday evening were beyond sweet & helpful. I ordered a dozen cupcakes, and they were all delicious. Super moist & flavorful. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
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