Came in and order three pizzas for dinner for my family for $63 plus left a $10 tip for them to tell me that it's going to cost extra to get cheese packets like come on now don't even waste your time with this location go somewhere else
Atmosphere: 1
Food: 1
Service: 1
Jonovan Frazier
Everything terrible ABSOLUTELY
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Meat Pizza
Monique Martinez
Placed order at 10:10a for delivery at 12:30p, page refreshed during my ordering and changed my delivery address their own store address and, unfortunately, I didn't catch it until the doordash driver called us. We tried to correct with her but she said to call the store and hung up on us. Okay, not a problem. Called the store and it kept ringing and ringing until it would disconnect. After the 3rd try, I called to order via phone but apologized and instead asked to connect to the store. Was forwarded and managed to connect to a Marissa, she fixed the address for me and said they need someone else to pick it up but it'd be 15min or so. Okay, again, not a problem at all! 1:20 rolls by and still nothing. So I begin calling since I can't track the order. Unable to get a hold of anyone. Keeps disconnecting or being busy. Called to "order" a pizza again and spoke with a Mary and she apologized, said she'd forward me to the manager there. Disconnected again. Rinse and repeat about 4-5 more times. I admit I was calling pretty frequently, however, we've been waiting for this order since 12:30p. Did an online chat and spoke with Rochelle. Was told she understood my frustration and did all she could to help, which I understand, and said she'd submit to upper management and they'd reach out...in 1-3 business days from now. No refund or anything on a big expensive order. 2pm rolls around and still nothing so I go into the shop directly. I was helped by a young man who said it was his first day. He was nice but obviously had to seek out help from a seasoned employee in the back who avoided all eye contact with me AND made him handle this situation. Was told I need to wait for them to remake the food because they still have the old one but it just wasn't ever picked up.
There is a reason why I stopped going to pizza hut and will discourage others from now on as well. This just solidified that fact.
Atmosphere: 1
Food: 1
Service: 1
Mark Nolde
Wish it was busy like it used to be with the salad bar and family friendly atmosphere. The kids there are always nice and helpful.
Atmosphere: 3
Food: 5
Service: 5
Deb Dorough
Entire experience has been an absolute nightmare. Tried ordering on the app, app asks you to log on using website, wouldn’t accept my credentials. Tried 3 times including a pw reset. Gave up went to website - accepted my credentials 1st try. Tried to order from the pick 2 menu. As long as I didn’t want pizza I could order from the pick 2. Website blew up when I tried to order a pizza. So I ordered through the regular menu. Only shining star was Isaiah the door dasher! Got my order, it’s wrong. Called the ph number 2 get thru to someone. Chose the option where I had an issue. That never connected to anyone - didn’t disconnect either, just a black hole. Called back, chose option to order a pizza knowing someone will answer that line. They transferred me to the store. It rang over 30 times before it disconnected - I was patient it was Friday night. I called back to the order line - after all the apologies… they were going to connect me with a supervisor. It rang over 30 times before it disconnected. I called back one last time and told them what happened - they (corporate) called until it disconnected and by that time I was in the car driving. I finished the call in the store with the lovely woman that helped me file the complaint. I waited for my turn. I asked to talk to a manager and apparently I was so I explained to her what happened and that I have been trying to call the store - her response - we were busy! Priceless! She won’t be so busy now that corporate is going to know that she just doesn’t bother picking up the phone for customers or corporate. She said it would be x minutes to wait, I told her I would be waiting at my house for her to deliver it.
Atmosphere: 1
Food: 1
Service: 1
chris
One of the last original buildings
Atmosphere: 4
Food: 4
Service: 5
Meg Meg
Ordered pizza and wings for pick up at 10pm when we puled up both employees were outside smoking, they literally had to follow us in they were so dead we were the only order, I ordered thin crust and they gave me thick crust the pizza crust was not even done and was doughy the wings they just threw some sauce in the bottom of the container then put bare wings on top of that, the total ignorance and incompetence of this restaurant it's a miracle they are still open don't go here! In fact get a cheap frozen pizza it's much better than this place
Atmosphere: 2
Food: 1
Service: 1
Brandi Hughes
We drove a long way to eat at dine in pizza hut. It was worth the drive. We were served by Amber Murray - Amber is a keeper. She remained very calm as she took care of each of us in timely matter. She was the only one. She continue to check with each diner as she served. She’s one in a million.
Atmosphere: 5
Food: 5
Service: 5
Jacquelyne Carrillo
They got our order wrong and said there was nothing they could about it because “when it gets backed up the ticket won’t reflect the options made online” I called customer service and all they did was say sorry and should expect a call from management but gotten nothing. My order was for Father’s Day and it’s not like food is cheap these days either so don’t waste your time with them. You won’t get your money back or a remake.
Food: 1
Service: 1
Cherry G
Will not order from here again. Had issues ordering delivery twice within 3 weeks. This past sunday i dont know if the lady was being a witch or didnt understand the question. I asked her if her actual delivery driver was there or was it going to be delivered through door dash her reply was uuhhh m... uh huh. then i repeated the question again, and her response was uh huh. repeated a 3rd time which was it. she said their driver was there. So i decided to order because the time before we ordered delivery it went through door dash. 1st driver kaylah took off with it or something called an hr later still waiting pizza.
this time on sunday we ordered it at 10:58 pizza hut sent txt that pizza was on the way and picked up by door dash at 11:08 and will be here by 11:15. I never got a txt by door dash so now its 11:30 no word so i decided to call to see the progress they never answered. i already paid for my pizza. So we use option 1 to order they answer try to transfer to store of course they hang up. its now 12 30 of me calling and telling them we haven't gotten an update or cant get ahold of anyone at store i put in order at 10:58 So they put me on hold and said they reached someone thell transfer me of course no answer. Finally 12:54. A door dasher showed up and we asked what happened to order he said they just put order in for pick up. The driver showed us the message saying pick up time was around noon pizza was warm and breadsticks little chewy but why then did pizza hut say it was picked up ay 11:08 am. I ordered from hungry howies luckily they had their driver on hand. This pizza hut was great months ago but now it has gone down hill. Its hard when you have family with medical issues, no vehicle and this is the only pizza place around your area and want to treat yourself to some pizza.
Our experience.... it was good. The 2 staff members we had helping us were positive and in a hectic busy hour and they went above and beyond for us. Thank you Devon and steven.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza
Brittney Munroe
I live less than a mile from here. Stopped in for the first time because I was hungry after work. I stood at the counter waiting to get my order taken for over 5 minutes. I ordered a single, individual item and added olives to it. A $7 order. Took 20 minutes to get my order, and it didn't even have the olives. Spent 35 minutes here. I couldve just gone home and cooked a meal quicker than that. Food was good(thankfully), but expierence/service was very dissapointing.
Food: 4
Service: 1
Steve Baker
I don't like writing negative reviews but every time I order I request my pizza to be "square cut". And every time they give me the standard triangle cut. I've never complained because its a pretty small thing in the overall scheme of things. But this time when the guy at the counter hands me my pizza he says "square cut?". I confirm, take my pizza and I'm on my merry way. Come to find they must have originally cut it in triangles...realized their mistake and then tried to cut it into squares. So...I have a very uniquely cut pizza. Once again...not the end of the world. But why not say he man...we screwed up. Can I remake it or give you a thing of breadsticks or a free packet of crushed peppers...whatever. In which case I would have declined it all and just appreciated the honesty. The pizza tastes fine...but that store is trashed and dirty looking. Next time and moving forward it'll be Papa John's or Barrows...I'm sure pizza hut will be just fine without my business. But I'd advise to keep your order simple ; )
Atmosphere: 1
Food: 3
Service: 1
Bryan
I placed on online delivery order, the order went through but the pizza never showed up. Turns out the DoorDasher that picked it up decided to take it home with them too. Once I finally got ahold of the store and spoke to Madison she was able to see what happened; she promptly replaced the order and credited the difference. Great service on the teams part, door dashers stealing orders gotta be stopped though
Food: 4
Service: 5
Kathleen Bahe
Visited during Luke Days and good customer service.
Came in and order three pizzas for dinner for my family for $63 plus left a $10 tip for them to tell me that it's going to cost extra to get cheese packets like come on now don't even waste your time with this location go somewhere else
Atmosphere: 1
Food: 1
Service: 1
Everything terrible ABSOLUTELY
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Meat Pizza
Placed order at 10:10a for delivery at 12:30p, page refreshed during my ordering and changed my delivery address their own store address and, unfortunately, I didn't catch it until the doordash driver called us. We tried to correct with her but she said to call the store and hung up on us. Okay, not a problem. Called the store and it kept ringing and ringing until it would disconnect. After the 3rd try, I called to order via phone but apologized and instead asked to connect to the store. Was forwarded and managed to connect to a Marissa, she fixed the address for me and said they need someone else to pick it up but it'd be 15min or so. Okay, again, not a problem at all! 1:20 rolls by and still nothing. So I begin calling since I can't track the order. Unable to get a hold of anyone. Keeps disconnecting or being busy. Called to "order" a pizza again and spoke with a Mary and she apologized, said she'd forward me to the manager there. Disconnected again. Rinse and repeat about 4-5 more times. I admit I was calling pretty frequently, however, we've been waiting for this order since 12:30p. Did an online chat and spoke with Rochelle. Was told she understood my frustration and did all she could to help, which I understand, and said she'd submit to upper management and they'd reach out...in 1-3 business days from now. No refund or anything on a big expensive order. 2pm rolls around and still nothing so I go into the shop directly. I was helped by a young man who said it was his first day. He was nice but obviously had to seek out help from a seasoned employee in the back who avoided all eye contact with me AND made him handle this situation. Was told I need to wait for them to remake the food because they still have the old one but it just wasn't ever picked up.
There is a reason why I stopped going to pizza hut and will discourage others from now on as well. This just solidified that fact.
Atmosphere: 1
Food: 1
Service: 1
Wish it was busy like it used to be with the salad bar and family friendly atmosphere. The kids there are always nice and helpful.
Atmosphere: 3
Food: 5
Service: 5
Entire experience has been an absolute nightmare. Tried ordering on the app, app asks you to log on using website, wouldn’t accept my credentials. Tried 3 times including a pw reset. Gave up went to website - accepted my credentials 1st try. Tried to order from the pick 2 menu. As long as I didn’t want pizza I could order from the pick 2. Website blew up when I tried to order a pizza. So I ordered through the regular menu. Only shining star was Isaiah the door dasher! Got my order, it’s wrong. Called the ph number 2 get thru to someone. Chose the option where I had an issue. That never connected to anyone - didn’t disconnect either, just a black hole. Called back, chose option to order a pizza knowing someone will answer that line. They transferred me to the store. It rang over 30 times before it disconnected - I was patient it was Friday night. I called back to the order line - after all the apologies… they were going to connect me with a supervisor. It rang over 30 times before it disconnected. I called back one last time and told them what happened - they (corporate) called until it disconnected and by that time I was in the car driving. I finished the call in the store with the lovely woman that helped me file the complaint. I waited for my turn. I asked to talk to a manager and apparently I was so I explained to her what happened and that I have been trying to call the store - her response - we were busy! Priceless! She won’t be so busy now that corporate is going to know that she just doesn’t bother picking up the phone for customers or corporate. She said it would be x minutes to wait, I told her I would be waiting at my house for her to deliver it.
Atmosphere: 1
Food: 1
Service: 1
One of the last original buildings
Atmosphere: 4
Food: 4
Service: 5
Ordered pizza and wings for pick up at 10pm when we puled up both employees were outside smoking, they literally had to follow us in they were so dead we were the only order, I ordered thin crust and they gave me thick crust the pizza crust was not even done and was doughy the wings they just threw some sauce in the bottom of the container then put bare wings on top of that, the total ignorance and incompetence of this restaurant it's a miracle they are still open don't go here! In fact get a cheap frozen pizza it's much better than this place
Atmosphere: 2
Food: 1
Service: 1
We drove a long way to eat at dine in pizza hut. It was worth the drive. We were served by Amber Murray - Amber is a keeper. She remained very calm as she took care of each of us in timely matter. She was the only one. She continue to check with each diner as she served. She’s one in a million.
Atmosphere: 5
Food: 5
Service: 5
They got our order wrong and said there was nothing they could about it because “when it gets backed up the ticket won’t reflect the options made online” I called customer service and all they did was say sorry and should expect a call from management but gotten nothing. My order was for Father’s Day and it’s not like food is cheap these days either so don’t waste your time with them. You won’t get your money back or a remake.
Food: 1
Service: 1
Will not order from here again. Had issues ordering delivery twice within 3 weeks. This past sunday i dont know if the lady was being a witch or didnt understand the question. I asked her if her actual delivery driver was there or was it going to be delivered through door dash her reply was uuhhh m... uh huh. then i repeated the question again, and her response was uh huh. repeated a 3rd time which was it. she said their driver was there. So i decided to order because the time before we ordered delivery it went through door dash. 1st driver kaylah took off with it or something called an hr later still waiting pizza.
this time on sunday we ordered it at 10:58 pizza hut sent txt that pizza was on the way and picked up by door dash at 11:08 and will be here by 11:15. I never got a txt by door dash so now its 11:30 no word so i decided to call to see the progress they never answered. i already paid for my pizza. So we use option 1 to order they answer try to transfer to store of course they hang up. its now 12 30 of me calling and telling them we haven't gotten an update or cant get ahold of anyone at store i put in order at 10:58 So they put me on hold and said they reached someone thell transfer me of course no answer. Finally 12:54. A door dasher showed up and we asked what happened to order he said they just put order in for pick up. The driver showed us the message saying pick up time was around noon pizza was warm and breadsticks little chewy but why then did pizza hut say it was picked up ay 11:08 am. I ordered from hungry howies luckily they had their driver on hand. This pizza hut was great months ago but now it has gone down hill. Its hard when you have family with medical issues, no vehicle and this is the only pizza place around your area and want to treat yourself to some pizza.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Our experience.... it was good. The 2 staff members we had helping us were positive and in a hectic busy hour and they went above and beyond for us. Thank you Devon and steven.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza
I live less than a mile from here. Stopped in for the first time because I was hungry after work. I stood at the counter waiting to get my order taken for over 5 minutes. I ordered a single, individual item and added olives to it. A $7 order. Took 20 minutes to get my order, and it didn't even have the olives. Spent 35 minutes here. I couldve just gone home and cooked a meal quicker than that. Food was good(thankfully), but expierence/service was very dissapointing.
Food: 4
Service: 1
I don't like writing negative reviews but every time I order I request my pizza to be "square cut".
And every time they give me the standard triangle cut. I've never complained because its a pretty small thing in the overall scheme of things. But this time when the guy at the counter hands me my pizza he says "square cut?". I confirm, take my pizza and I'm on my merry way. Come to find they must have originally cut it in triangles...realized their mistake and then tried to cut it into squares. So...I have a very uniquely cut pizza.
Once again...not the end of the world. But why not say he man...we screwed up. Can I remake it or give you a thing of breadsticks or a free packet of crushed peppers...whatever. In which case I would have declined it all and just appreciated the honesty. The pizza tastes fine...but that store is trashed and dirty looking. Next time and moving forward it'll be Papa John's or Barrows...I'm sure pizza hut will be just fine without my business. But I'd advise to keep your order simple ; )
Atmosphere: 1
Food: 3
Service: 1
I placed on online delivery order, the order went through but the pizza never showed up. Turns out the DoorDasher that picked it up decided to take it home with them too. Once I finally got ahold of the store and spoke to Madison she was able to see what happened; she promptly replaced the order and credited the difference. Great service on the teams part, door dashers stealing orders gotta be stopped though
Food: 4
Service: 5
Visited during Luke Days and good customer service.
Atmosphere: 4
Food: 4
Service: 4
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