Popeyes Louisiana Kitchen
5290 West Bell Road, Glendale
(480) 937-0816
Recent Reviews
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Love the Spicy Crispy Chicken sandwich combo with fries and mashed potatoes and gravy 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Been a customer since this location opened. Hands down has the best chicken sandwich. The manager is awesome, service has turned around 100%. So glad she's been able to make customer service at this location so much better. She's definitely worth twice her weight in gold.
Food: 5
Service: 5
The manager let me buy a biscuit no one they didn't have any honey!🤬
Atmosphere: 1
Food: 2
Service: 1
I've only eaten here once and I didn't like it. I only do DoorDash here. But have seen flies landing on the chicken so I definitely know I won't be eating here
Atmosphere: 3
Service: 3
Dirty and the food was not the same as in the other Popeyes locations
Atmosphere: 1
Food: 1
Service: 2
Sign on the door says they open at 9am. Tried the drive-thru at 9:42am and they told me they open at 10am. Would not take an order. Just said the sign on their front door is wrong. Horrible service. If it is wrong, why put the sign up to begin with?
Service: 1
The food was not cooked well enough. The chicken was not hot. Fries were small. The biscuits were hard. Not hot.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Fried Chicken, Popcorn
Worst chicken I ever had.
EDIT 2/25/25: We decided to give this place another try. Bad decision. Once again our order was missing an item. And not a side or a biscuit... it was missing the chicken! Changing my rating to one star.
We love Popeye's chicken but this location gets our order wrong more times than not. We get spicy instead of regular or regular instead of spicy. About 75% of the time we are missing items that we paid for. They really need to do a better job of quality control and training.
The girl who serviced me in the drive thru was very short and rude, she seemed annoyed to even be taking my order. I also work in customer service, but it is your job. you are paid to do this.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
The manger was very nice and helpful during my visit
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Cajun Fries, Spicy Chicken Sandwich
Good nice and dress food and perfect customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
I hate giving low reviews but at this point something's got to change. At no point ever at my history of going to this location do I ever get the sauces, utensils or straws ever. I've received wrong items through app ordering and Uber Eats orders, at least one per order. I'm used to chicken quality being savory and delicious, which is why I didn't complain when they missed everything but at least gave extra chicken. Now I get dry, old chicken, no sauces, no utensils, no straws. I want to come back here but they need a serious change in staff and/or management.
Atmosphere: 2
Food: 4
Service: 2
Today was the first time I tried Popeyes Ghost Pepper Chicken. What’s so special about it? The cheese was dry, the chicken was warm to cold, and the fries were not hot either. 😒 Look depressing in there… 😬
Food: 1
Service: 1
No customer service skills, they do not listen, and quick to give the wrong order. When you get your correct order, it will be wrong every time. Ask for white meat and get dark meat, it seems like they fast to dish out an order and let the customer complain on the app, cause they never answer the phone.
Atmosphere: 1
Food: 1
Service: 1
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