My wife ordered a chicago dog, as she usually does, she loves them there. But this time the skin on the hot dog was so tough, she could barely chew through it. And trying to do so, she destroyed the bun. So unless they change their hot dogs we will sadly😥not be back. There are way too many other restaurants we can spend our good money 💰 at.
Atmosphere: 5
Food: 3
Service: 5
Ruth Shaffer
This is a fun place to eat with all the memorabilia on the walls. The food is consistently good and the food is prepared quickly that you pick up at the counter.
Atmosphere: 4
Food: 4
Service: 4
david Dal cerro
Beef sandwich was great. Nice and juicy and plenty of meat. Asked for sweet peppers. Could've added more peppers.
Atmosphere: 5
Food: 5
Service: 5
Jeffrey Garner
Won’t be giving Portillo’s my business until they stop making their employees take orders outside in the 110 degree weather when they aren’t busy enough to require them to do that
Adam Warda
Long time portillos customer, born and raised in Skokie, IL. My family and I spend a lot of money here every year. Want to say close to $1,000 a year give or take. Attached is just a few months worth of transactions from my CC for Portillos.
Chicken tenders were not served with our initial order, we had to go back and request them, they gave us the wrong burger that had onion rings and bacon in it - we ordered just a regular cheeseburger which took 5 extra minutes, and within the layers of the big beef wrapping there was a hair too long to be mine and too short to be my wife’s.
We really didn’t care about any of these mistakes, things happen, it’s life, there were no bad intentions by serving our food this way, just a few mistakes which we can live with of course.
My wife and I hate complaining more than anything in life, but we felt the need to do it this time around. The attitude coming from one of the managers (taller, beach blonde dyed hair gentleman) when we expressed this was unbelievable. He questioned us, and never just owned the mistake and moved on, he had to get the last word in with us and create an argument about these issues.
Portillos missed on this gentlemen! His resume and experience can be great, but customer service skills are awful. I can’t believe we even contemplated never coming back ever again once we left.
Amazing brand just make sure they don’t miss on your food so you don’t have to deal with that guy!
Atmosphere: 1
Food: 5
Service: 1
Amy Helton
Good food with friendly service
Atmosphere: 5
Food: 5
Service: 5
Vicky (A couple of Memory Makers)
Chicago Dogs...YUM!
Food: 5
Richie Rich auto parts phx az
Love there hot dogs beef is good also
Atmosphere: 5
Service: 5
Bill Stevens
Great food, not much on the atmosphere, like the Potillo's in Chicago and Cali. Tables, floor very clean. No personality in peoplebehind tge counter...
Atmosphere: 2
Food: 5
Service: 3
john luthy
Better to go here than fly halfway across the country for the same yummy food !!! I discovered Portillos on a bussines itrip to Chicago, and now they are close to home with the same great flavors I enjoyed in Chicago. Do yourself a favor and go get a Italian Beef !!!
Not sure what happened with the quality of this place but I used to love coming here for the chocolate cake shakes. Last two times I’ve come it’s more of a vanilla shake. I miss the chocolate cake shakes with so much cake at the bottom it’d clog the straw.
Dee Mesa
Tried the Glendale location and it was delicious. The location is very convenient, and clean, easy to order at the kiosk, and tasted great. The only con was the strawberry shortcake dessert, which I didn't care for.
Tamala Mueller
I have been a Portillo’s fan since Chicago. I have been to the Glendale location numerous times since it opened and it continues to go down hill in food quality. Tonight was the worst. The big Italian beef sandwich was just ok and the Au jus was nothing but oil. At least half of the container was a layer of oil and the bottom lacked real flavor. The fries were mediocre and just warm. The chili cheese dog with the onions was so sloppy most of the chili ended up on the paper not the hot dog. In addition neither the hot dog or chili was hot enough to melt the cheese. So disappointing. I know I should have returned it all but the beef and au jus was not going to change and the rest of it may or may not have improved. It will be quite some time before I go back to Glendale.
My wife ordered a chicago dog, as she usually does, she loves them there. But this time the skin on the hot dog was so tough, she could barely chew through it. And trying to do so, she destroyed the bun. So unless they change their hot dogs we will sadly😥not be back. There are way too many other restaurants we can spend our good money 💰 at.
Atmosphere: 5
Food: 3
Service: 5
This is a fun place to eat with all the memorabilia on the walls. The food is consistently good and the food is prepared quickly that you pick up at the counter.
Atmosphere: 4
Food: 4
Service: 4
Beef sandwich was great.
Nice and juicy and plenty of meat. Asked for sweet peppers. Could've added more peppers.
Atmosphere: 5
Food: 5
Service: 5
Won’t be giving Portillo’s my business until they stop making their employees take orders outside in the 110 degree weather when they aren’t busy enough to require them to do that
Long time portillos customer, born and raised in Skokie, IL. My family and I spend a lot of money here every year. Want to say close to $1,000 a year give or take. Attached is just a few months worth of transactions from my CC for Portillos.
Chicken tenders were not served with our initial order, we had to go back and request them, they gave us the wrong burger that had onion rings and bacon in it - we ordered just a regular cheeseburger which took 5 extra minutes, and within the layers of the big beef wrapping there was a hair too long to be mine and too short to be my wife’s.
We really didn’t care about any of these mistakes, things happen, it’s life, there were no bad intentions by serving our food this way, just a few mistakes which we can live with of course.
My wife and I hate complaining more than anything in life, but we felt the need to do it this time around. The attitude coming from one of the managers (taller, beach blonde dyed hair gentleman) when we expressed this was unbelievable. He questioned us, and never just owned the mistake and moved on, he had to get the last word in with us and create an argument about these issues.
Portillos missed on this gentlemen! His resume and experience can be great, but customer service skills are awful. I can’t believe we even contemplated never coming back ever again once we left.
Amazing brand just make sure they don’t miss on your food so you don’t have to deal with that guy!
Atmosphere: 1
Food: 5
Service: 1
Good food with friendly service
Atmosphere: 5
Food: 5
Service: 5
Chicago Dogs...YUM!
Food: 5
Love there hot dogs beef is good also
Atmosphere: 5
Service: 5
Great food, not much on the atmosphere, like the Potillo's in Chicago and Cali. Tables, floor very clean. No personality in peoplebehind tge counter...
Atmosphere: 2
Food: 5
Service: 3
Better to go here than fly halfway across the country for the same yummy food !!! I discovered Portillos on a bussines itrip to Chicago, and now they are close to home with the same great flavors I enjoyed in Chicago. Do yourself a favor and go get a Italian Beef !!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
overpriced fast food.
I can eat cheaper at home.
Atmosphere: 1
Food: 1
Service: 1
Hamburger and hotdogs were burnt
Atmosphere: 5
Food: 1
Service: 3
Recommended dishes: Fries, Hot Dog
Not sure what happened with the quality of this place but I used to love coming here for the chocolate cake shakes. Last two times I’ve come it’s more of a vanilla shake. I miss the chocolate cake shakes with so much cake at the bottom it’d clog the straw.
Tried the Glendale location and it was delicious. The location is very convenient, and clean, easy to order at the kiosk, and tasted great.
The only con was the strawberry shortcake dessert, which I didn't care for.
I have been a Portillo’s fan since Chicago. I have been to the Glendale location numerous times since it opened and it continues to go down hill in food quality. Tonight was the worst. The big Italian beef sandwich was just ok and the Au jus was nothing but oil. At least half of the container was a layer of oil and the bottom lacked real flavor. The fries were mediocre and just warm. The chili cheese dog with the onions was so sloppy most of the chili ended up on the paper not the hot dog. In addition neither the hot dog or chili was hot enough to melt the cheese.
So disappointing. I know I should have returned it all but the beef and au jus was not going to change and the rest of it may or may not have improved. It will be quite some time before I go back to Glendale.
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