Had a mobile order received it halfway full after having extra cold foam and extra milk. I order here often and get this drink all the time and its never looked this bad. Their excuse was because I ordered “less ice” which isnt even true as a Starbucks employee we are supposed to fill it up to the line even if it was light ice. Even if so with it being light ice it should've been filled due to the extra milk and extra coldfoam. When I asked them to remake it I overheard the workers talking about me negatively threw their headsets. And watched them as the guy just filled it up with more milk that just made the coffee taste like surgery milk. This is completely unacceptable and just pathetic customer service. If you guys hate working there so much Quit. Nobody if forcing you guys to work there just to treat customers poorly.
Atmosphere: 1
Food: 1
Service: 1
Savannah Lopez
Very disappointing, I’m a regular here and the past couple of times I came my coffee isn’t filled all the way and is filled to the 3rd line on the cup. I finally had enough I went in there and told them and the guy gave me attitude about it then proceeded to fill up the cup with whole milk when my coffee said oat milk. I told him it’s not whole milk and he’s tried to argue with me but I showed him the ticket on the cup and he remade the whole drink. I had to go back in there again cause the drink literally tasted burnt. This is unacceptable especially when I also work at a Starbucks myself and know when the machine tells you when the espresso shot is bad.
Atmosphere: 1
Food: 1
Service: 5
Jeremiah Anderson
I found the staff to be extremely kind and professional. Same quality of goods as always.
Atmosphere: 4
Food: 4
Service: 5
Jacky Lewis
This location is one of the busier ones but they are always kind when I go there and the drinks always taste great!
CamTheHairStylist
This location always gets my order correct, and is super convenient since it is across the street from my hair salon!
Food: 5
Service: 5
Melanie Moore
Went and picked up a mobile order I placed in the Walmart and was told to wait 5 minutes next time, I said sure but was then accused in the drive through window that I ALWAYS place a mobile order and pick up right away. This is not true as my main order method is always in store or at drive through. If you want to educate customers on how long to wait, just ask politely. Accusing them of doing it all the time is ridiculous especially when I can show in my app order history that this was a blatant lie. Rude service and didn't even try to resolve my complaint at the Windows, just started taking next order.
Atmosphere: 1
Service: 1
Heather Jarrell
We'd like to give a special shout out to Ethan who was so kind and went out of his way to connect with my kiddos today. They left so happy. He showed amazing customer service and just genuine human kindness. Give that boy a raise!!
Atmosphere: 5
Food: 5
Service: 5
T S
What a shame they didn't even filled up my cup.
Atmosphere: 5
Food: 4
Service: 4
Abigail Sandoval
I went to this location earlier this week and I have never received such an awful customer service from the 2 young ladies that attended me. They were blatantly rude and they gave me my pumpkin spiced latte not even fully filled. For reference, I usually go to the 83rd and Thunderbird Starbucks and their service is 10 times better. This Starbucks needs to do better. I am never coming back to this location again.
Service: 1
Joly Hall
They closed the doors and they are not allowing people to go in side.
This location has unprofessional employees one named Gloria. I enjoy Starbucks coffee but after this experience I will no longer go to this location. I will be telling everyone about this location an the unprofessionalism that occurs.
Atmosphere: 5
Food: 3
Service: 1
The Facts
This location has unprofessional employees one named Gloria. I enjoy Starbucks coffee but after this experience I will no longer go to this location. I will be telling everyone about this location an the unprofessionalism that occurs.
Atmosphere: 5
Food: 3
Service: 1
Glz.
I PREFER MY UBER EATS STARBUCKS ORDER FROM THIS SPECIFIC LOCATION,FROM CUSTOMER SERVICE, PACKAGING, AMAZING REFRESHER'S, AMAZING ?.THANK YOU.
Atmosphere: 5
Food: 5
Service: 5
CraigoMyEggo
entire staff was rude and wouldn't let me have water, I thought water was supposed to be free even if its tap water?
Atmosphere: 1
Food: 1
Service: 1
MARIA STAV
I have been ordering the brown sugar oatmilk espresso for the past two years across the U.S. and Canada, always requesting light ice and extra oatmilk. Typically, every store fills it up with oatmilk without any issues, ensuring customer satisfaction. However, at this particular store, on two separate occasions, I have been informed that if I want them to fill it up I would be charged extra because "this is an espresso and not a latte."
When I inquired today as to why this policy is only enforced at their store, I was told it was a new rule. However, when I mentioned that just a two hours earlier I had ordered the same drink at another location without any additional charges or mention of this rule, they had no response. I left and proceeded to a store two miles away where I received my usual drink with no extra charges, just as expected.
Had a mobile order received it halfway full after having extra cold foam and extra milk. I order here often and get this drink all the time and its never looked this bad. Their excuse was because I ordered “less ice” which isnt even true as a Starbucks employee we are supposed to fill it up to the line even if it was light ice. Even if so with it being light ice it should've been filled due to the extra milk and extra coldfoam. When I asked them to remake it I overheard the workers talking about me negatively threw their headsets. And watched them as the guy just filled it up with more milk that just made the coffee taste like surgery milk. This is completely unacceptable and just pathetic customer service. If you guys hate working there so much Quit. Nobody if forcing you guys to work there just to treat customers poorly.
Atmosphere: 1
Food: 1
Service: 1
Very disappointing, I’m a regular here and the past couple of times I came my coffee isn’t filled all the way and is filled to the 3rd line on the cup. I finally had enough I went in there and told them and the guy gave me attitude about it then proceeded to fill up the cup with whole milk when my coffee said oat milk. I told him it’s not whole milk and he’s tried to argue with me but I showed him the ticket on the cup and he remade the whole drink. I had to go back in there again cause the drink literally tasted burnt. This is unacceptable especially when I also work at a Starbucks myself and know when the machine tells you when the espresso shot is bad.
Atmosphere: 1
Food: 1
Service: 5
I found the staff to be extremely kind and professional. Same quality of goods as always.
Atmosphere: 4
Food: 4
Service: 5
This location is one of the busier ones but they are always kind when I go there and the drinks always taste great!
This location always gets my order correct, and is super convenient since it is across the street from my hair salon!
Food: 5
Service: 5
Went and picked up a mobile order I placed in the Walmart and was told to wait 5 minutes next time, I said sure but was then accused in the drive through window that I ALWAYS place a mobile order and pick up right away. This is not true as my main order method is always in store or at drive through. If you want to educate customers on how long to wait, just ask politely. Accusing them of doing it all the time is ridiculous especially when I can show in my app order history that this was a blatant lie. Rude service and didn't even try to resolve my complaint at the Windows, just started taking next order.
Atmosphere: 1
Service: 1
We'd like to give a special shout out to Ethan who was so kind and went out of his way to connect with my kiddos today. They left so happy. He showed amazing customer service and just genuine human kindness. Give that boy a raise!!
Atmosphere: 5
Food: 5
Service: 5
What a shame they didn't even filled up my cup.
Atmosphere: 5
Food: 4
Service: 4
I went to this location earlier this week and I have never received such an awful customer service from the 2 young ladies that attended me. They were blatantly rude and they gave me my pumpkin spiced latte not even fully filled. For reference, I usually go to the 83rd and Thunderbird Starbucks and their service is 10 times better. This Starbucks needs to do better. I am never coming back to this location again.
Service: 1
They closed the doors and they are not allowing people to go in side.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
This location has unprofessional employees one named Gloria. I enjoy Starbucks coffee but after this experience I will no longer go to this location. I will be telling everyone about this location an the unprofessionalism that occurs.
Atmosphere: 5
Food: 3
Service: 1
This location has unprofessional employees one named Gloria. I enjoy Starbucks coffee but after this experience I will no longer go to this location. I will be telling everyone about this location an the unprofessionalism that occurs.
Atmosphere: 5
Food: 3
Service: 1
I PREFER MY UBER EATS STARBUCKS ORDER FROM THIS SPECIFIC LOCATION,FROM CUSTOMER SERVICE, PACKAGING, AMAZING REFRESHER'S, AMAZING ?.THANK YOU.
Atmosphere: 5
Food: 5
Service: 5
entire staff was rude and wouldn't let me have water, I thought water was supposed to be free even if its tap water?
Atmosphere: 1
Food: 1
Service: 1
I have been ordering the brown sugar oatmilk espresso for the past two years across the U.S. and Canada, always requesting light ice and extra oatmilk. Typically, every store fills it up with oatmilk without any issues, ensuring customer satisfaction. However, at this particular store, on two separate occasions, I have been informed that if I want them to fill it up I would be charged extra because "this is an espresso and not a latte."
When I inquired today as to why this policy is only enforced at their store, I was told it was a new rule. However, when I mentioned that just a two hours earlier I had ordered the same drink at another location without any additional charges or mention of this rule, they had no response. I left and proceeded to a store two miles away where I received my usual drink with no extra charges, just as expected.
Service: 1
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