Starbucks
3860 W Happy Valley Rd, Glendale
(623) 869-8906
Recent Reviews
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Always takes care of us
Service: 5
Service was fantastic. Bennett the AM came out to greet me and ask me how my day was going. I ordered coffee and they even brought it to my table. Very personable experience. The Starbucks brand is definately improving. Ordered a nice cold brew.
Atmosphere: 5
Food: 5
Service: 5
The worst Starbucks. $8 and 8 minutes for the wrong drink.
Atmosphere: 1
Food: 1
Service: 1
I come to this location at least once a week.. I accidentally placed a mobile order for the wrong location and they were so quick to make the same order for me. This was above and beyond! Their customer service is always wonderful and I absolutely love the new remodel :)
Atmosphere: 5
Food: 5
Service: 5
The last three orders were all wrong. We had drinks missing, drink orders made wrong and food made wrong. I don’t think it should be this difficult.
Food: 1
This Starbucks is one of the best around the city. The beverages are always consistent in flavor, regardless of the barista. The coffee is always fresh, never bitter.
When the drive-thru line is around the building , it moves very quickly MOST of the time.
The whole staff is amazing-managers, baristas and those at the register. Keri, Justin, Chloe, René, Maddie and Jamie have been there for years. They know my voice and drink as soon as I begin speaking into the drive-thru speaker. It's always delightful to see them.
Atmosphere: 5
Service: 5
I live nearby and the baristas here have been super kind! Missed them during the remodel in Feb-March, and they're consistently amazing with great drink quality! Baristas are calm and helpful, and provide a calm place to work in the afternoon
Atmosphere: 5
Food: 5
Service: 5
Shout out to Keri for being one of the best barista’s I’ve ever come across she was kind, sweet and empathetic. I go there frequent after a pickleball practice with friends and she welcomes us with a big smile. Today she checked upon us for water and also offered free refills.
Atmosphere: 5
Food: 5
Service: 5
Do not use mobile ordering if visiting this location. They have a new system and it is not working. The staff were apologetic, but it was a debacle. As staff explained it to me, they just installed this new system that somehow “prioritizes” the drink orders. So my cold brew came out six minutes before my black iced tea? How does that make any sense at all? The barista said she “pushed my order through” when she realized how frustrated I was getting. She thanked me for my patience like three times but I was not being patient… Not at all. Would have been in and out of there in a fraction of the time had I just done the drive-through instead of trying to be efficient and order ahead.
Service: 2
Was in the drive through about 3:10. Watched the barista put his hand all over the lid of my drink including the sipping part even resting it there while he put in another order. I asked him politely if I could have a new lid and he did it again!!! Ended up not drinking it until I could get a new cup at home without a dirty lid.
Gross.
Restaurantji Recommends
45 min wait in drive thru lane because management decides to close dining once again and on Mothers Day!! This place is managed horribly, other issues that I won’t mention.
Tyler was so polite and gave my friend and I a free refill!! I have never had such a great Starbucks experience. Thank you Tyler!
I would love to have a talk with whoever made my order today. Pink drink had a SPLASH of coconut milk in it…… separates immediately after being stirred. I’m used to them separating a bit after sitting for a couple minutes, but after one stir it’s perfect again. There’s literally chunks of coconut milk flying out into my car whenever I stir it…… gross. My sandwiches…. BURNT!! I had to have ordered some of the easiest things to make on the menu… whoever is on coldbar needs to be monitored & whoever’s heating up food needs to stay out of kitchens for the rest of their life.
Not a bad location, staff seems disorganized
No reciept, on this mobile order !
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