The worst restaurant experience I have ever had in my entire life. My wife is in tears after being verbally assaulted by a grown man in a position of authority.
They didnât toast our sandwiches. Not a big deal and you would assume an easy fix. We asked for them to kindly toast them for us. He threw the sandwiches away, told my wife to shut up or heâs not even going to refund the money, and then banned her from the store. In what world is this man able to go rogue with a corporate name like Subway? My wife is shaken. He had to contact DoorDash to refund us. He proceeded to lie and slander our name and reputation to DoorDash. He accused her of throwing the sandwiches everywhere and being hostile. He tells my wife, while still on the phone with DD, âyou treat us like shitâŠIâll treat you like shitâ. There is no place for that language when speaking to a customer, let alone, B2B. Why is he using a Subway to disperse some kind of vigilante justice?! If anyone outside of his scope can contact me I would appreciate it. The fact that he spoke ill of us to DD is slander and affects our future transactions. I take that very seriously. Ideally, I would love cameras reviewed to corroborate our experience. I would like to know I was at least heard by someone with a sense of responsibility and reality. I get that he will most likely get away with being judge, jury, and executioner here. I donât expect any compensation. Truthfully, I want an apology and explanation, to my wife and to DoorDash. Itâs beyond bad management. It was inhumane. It was degrading. It was wrong. Itâs unreal to go in thinking youâre going to receive the standard, quality Subway experience; and instead, to leave humility and hungry. In all honesty, I would love to not be writing this review.
With deepest concern, Bryan
Subway #30249-0 5830 W Thunderbird Rd Glendale, AZ 85306 Served by: 999997 7/11/2025 8:13am Order #:54b2bb12-5c
Atmosphere: 1
Food: 1
Service: 1
Krystle Grossman
Was so excited to get a subway sub tonight, the 2 ladyâs working were so rude to us and rushed us the whole time felt like it was an inconvenience for us being in there never going back
Atmosphere: 2
Food: 2
Service: 1
John Crecelius
All I can say is WOW, these subs were made to perfection. The nice young lady making these really is a technician! Thank you.
Atmosphere: 5
Food: 5
Service: 5
Omar Sandoval
I want to recognize Jessica and Anthony. They were amazing at helping me feed my family while we were in the hospital across the street from their location. If it wasnât for their good attitude and willingness to help, we would had gone somewhere else. Rules for catering are there for a reason and itâs understandable but when a customer has a particular situation and needs help last minute it is good to have employees like them that are willing to to step up and fulfill the customerâs needs. So THANK YOU!!!!
Atmosphere: 5
Food: 5
Service: 5
Annie Hall
Bad, bad place. They served a whole girls basketball team and the big pregnant lady told me that I had to order online. I'm a Senior, it's sad how some young disrespect. Don't eat here!
Pierre Schaffer
Two young ladies very friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
Stephen Daigle
Maria and Shanya truly rock the Sunday shift. Come in for fun, friendly banter and well crafted subs. Good looking out, ladies
Atmosphere: 5
Food: 5
Service: 5
Bryant Johnson
I placed an order online using the FLBOGO on Father's day promptly received a phone call stating they throw the meatballs out at 8pm even though they stay open until 9pm. I asked why they through the meatballs out at 8pm when they are open until 9pm and Shania started berating me for being rude, saying she can refuse service to anyone, threatening to cancel my order etc.... I eat here often, and have over the years. I hope Shania is worth the loss of a loyal customer over the years. Shania was extremely rude over the phone and continued to be so when I showed up to get the name of the person that called me in the phone. I will be calling management
Atmosphere: 1
Food: 1
Service: 1
kelsy Viall
Ordered the pretzel and some other stuff. Went to pick up waited a few minutes as it wasn't on the "pick up" desk. Finally asked me if i was picking up and my order was just behind the register on counter. She looked in it said all sauces are in bag to get home and no sauces be in the bag. This subway always ends up failing me one way or another
I walked in to place an order. When the young lady asked how many sandwiches I said 6 total her response was "are you kidding me?" I said do I need to go elsewhere? She reluctantly said no. Another employee came to help her. While I was paying for my order she quietly said to he co worker " had they needed to be toasted I wasn't going to make them" loud enough for me to hear. Extremely lazy and disrespectful.They had a lot of nerve asking for a tip at checkout. I will never come back here again.
Roo Youtube
Sarah and Jessica are PHENOMENAL and most definitely do not get paid enough. They were super patient with my wife and I and we took my kids to Subway for the first time as a family outing. They showed us patience and took care to make sure all of our orders were correct, even with my kids being indecisive. The spirit and atmosphere they created today, on Super Bowl Sunday nonetheless, is exactly why they need a raise and I will share this experience with everyone I know.Edit to my review: While eating my food, an elderly couple came in an my wife and I found out that the store manager doesn't have a senior discount at this store. So my wife took one of our left over coupons up there to help save them some money.
Kid-friendliness: Sarah and Jessica went above and beyond for my little ones today. Truly amazing people.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Ham Sandwich, Italian Sub
chona varela
The girl thatâs there is super rude , no manners , and loves rolling eyes ! I go in around 11-12 and sheâs always in a bad mood .
Atmosphere: 1
Food: 2
Service: 1
Grady Preston
Ordered twice online was given a pick up time, showed up on time had to wait for meal to be made both times?
Great đ đ đ
Atmosphere: 5
Food: 5
Service: 5
The worst restaurant experience I have ever had in my entire life. My wife is in tears after being verbally assaulted by a grown man in a position of authority.
They didnât toast our sandwiches. Not a big deal and you would assume an easy fix. We asked for them to kindly toast them for us. He threw the sandwiches away, told my wife to shut up or heâs not even going to refund the money, and then banned her from the store. In what world is this man able to go rogue with a corporate name like Subway? My wife is shaken.
He had to contact DoorDash to refund us. He proceeded to lie and slander our name and reputation to DoorDash. He accused her of throwing the sandwiches everywhere and being hostile. He tells my wife, while still on the phone with DD, âyou treat us like shitâŠIâll treat you like shitâ. There is no place for that language when speaking to a customer, let alone, B2B.
Why is he using a Subway to disperse some kind of vigilante justice?!
If anyone outside of his scope can contact me I would appreciate it. The fact that he spoke ill of us to DD is slander and affects our future transactions. I take that very seriously. Ideally, I would love cameras reviewed to corroborate our experience. I would like to know I was at least heard by someone with a sense of responsibility and reality.
I get that he will most likely get away with being judge, jury, and executioner here. I donât expect any compensation. Truthfully, I want an apology and explanation, to my wife and to DoorDash.
Itâs beyond bad management. It was inhumane. It was degrading. It was wrong.
Itâs unreal to go in thinking youâre going to receive the standard, quality Subway experience; and instead, to leave humility and hungry.
In all honesty, I would love to not be writing this review.
With deepest concern,
Bryan
Subway #30249-0
5830 W Thunderbird Rd
Glendale, AZ 85306
Served by: 999997 7/11/2025 8:13am
Order #:54b2bb12-5c
Atmosphere: 1
Food: 1
Service: 1
Was so excited to get a subway sub tonight, the 2 ladyâs working were so rude to us and rushed us the whole time felt like it was an inconvenience for us being in there never going back
Atmosphere: 2
Food: 2
Service: 1
All I can say is WOW, these subs were made to perfection. The nice young lady making these really is a technician! Thank you.
Atmosphere: 5
Food: 5
Service: 5
I want to recognize Jessica and Anthony. They were amazing at helping me feed my family while we were in the hospital across the street from their location. If it wasnât for their good attitude and willingness to help, we would had gone somewhere else. Rules for catering are there for a reason and itâs understandable but when a customer has a particular situation and needs help last minute it is good to have employees like them that are willing to to step up and fulfill the customerâs needs. So THANK YOU!!!!
Atmosphere: 5
Food: 5
Service: 5
Bad, bad place. They served a whole girls basketball team and the big pregnant lady told me that I had to order online. I'm a Senior, it's sad how some young disrespect. Don't eat here!
Two young ladies very friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
Maria and Shanya truly rock the Sunday shift. Come in for fun, friendly banter and well crafted subs. Good looking out, ladies
Atmosphere: 5
Food: 5
Service: 5
I placed an order online using the FLBOGO on Father's day promptly received a phone call stating they throw the meatballs out at 8pm even though they stay open until 9pm. I asked why they through the meatballs out at 8pm when they are open until 9pm and Shania started berating me for being rude, saying she can refuse service to anyone, threatening to cancel my order etc.... I eat here often, and have over the years. I hope Shania is worth the loss of a loyal customer over the years. Shania was extremely rude over the phone and continued to be so when I showed up to get the name of the person that called me in the phone. I will be calling management
Atmosphere: 1
Food: 1
Service: 1
Ordered the pretzel and some other stuff. Went to pick up waited a few minutes as it wasn't on the "pick up" desk. Finally asked me if i was picking up and my order was just behind the register on counter. She looked in it said all sauces are in bag to get home and no sauces be in the bag. This subway always ends up failing me one way or another
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven-Roasted Turkey for Kids, Elite Chicken & Bacon Ranch, Oatmeal Raisin
I walked in to place an order. When the young lady asked how many sandwiches I said 6 total her response was "are you kidding me?" I said do I need to go elsewhere? She reluctantly said no. Another employee came to help her. While I was paying for my order she quietly said to he co worker " had they needed to be toasted I wasn't going to make them" loud enough for me to hear. Extremely lazy and disrespectful.They had a lot of nerve asking for a tip at checkout. I will never come back here again.
Sarah and Jessica are PHENOMENAL and most definitely do not get paid enough. They were super patient with my wife and I and we took my kids to Subway for the first time as a family outing. They showed us patience and took care to make sure all of our orders were correct, even with my kids being indecisive. The spirit and atmosphere they created today, on Super Bowl Sunday nonetheless, is exactly why they need a raise and I will share this experience with everyone I know.Edit to my review: While eating my food, an elderly couple came in an my wife and I found out that the store manager doesn't have a senior discount at this store. So my wife took one of our left over coupons up there to help save them some money.
Kid-friendliness: Sarah and Jessica went above and beyond for my little ones today. Truly amazing people.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Ham Sandwich, Italian Sub
The girl thatâs there is super rude , no manners , and loves rolling eyes ! I go in around 11-12 and sheâs always in a bad mood .
Atmosphere: 1
Food: 2
Service: 1
Ordered twice online was given a pick up time, showed up on time had to wait for meal to be made both times?
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Roast Beef
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