Whataburger food is average, but some days are worse than others. On 2/14/25 went there to get breakfast and everything started off ok, but then when the employee came out to collect payment everything went down hill from there. Said sorry for the inconvenience but the soda machine, just broke would you like another drink instead. I said no I just will take the refund for the drink price and I'll be good. The employee brought out my food and everything was fine with the order but still waiting for my refund. The manager came out and was extremely unprofessional said give me the food back and I'll refund the money to you. I said the food was fine just needed the refund for the drink only he said he couldn't do that. So I said fine give me back my receipt and I'll take it up with the corporate office. He walked away and didn't provide me my receipt, then after 5 minutes came out and said here is your receipt. A simple fix to over 10 minutes and the customer service was poor. Wouldn't recommend going to the 43rd ave and bell road location.
Atmosphere: 2
Food: 3
Service: 1
Jeannie Denson
Over charged for bacon when the drive through worker said it was with the sandwich. They are extremely slow and have workers walking right in front of vehicles to take another vehicles food. Very unsafe I am not sure that Osha would be to pleased to find out how you have no moral compass for your employees and there safety. And the quality of food is not it at this location. Fries cold and given small order when paid for medium. I will contact Osha to make sure they are aware of the employee drive thru also contacting health department on the quality of food. The hamburgers were so dried out I couldn't finish eating more then 3 bites gross
Atmosphere: 1
Food: 1
Service: 1
Revelation
Food is good but its getting a bit wild how much you have to decline offers,apps,and other junk before you can just speak your order. There was a day when someone would say how can I help you, And then you would speak your order, and that was it. Now I have to decline an application order.I have to tell them don't want their promotional food.I have to order my stuff and then tell them I still don't want any additional promotional things.It is a lot to say just to order one biscuit Sandwich. Shouldnt be a paragraph of speaking to order a single item
Atmosphere: 3
Food: 4
Service: 2
D. G.
Great fries!
Atmosphere: 5
Food: 5
Service: 5
Trevor Carey
I do love that breakfast Jalapeño biscuit.
Atmosphere: 5
Food: 5
Service: 5
Jason Belisle
Best one in AZ. Timothy, the trainer, was very awesome and motivates his staff. Great burgers
Atmosphere: 5
Food: 5
Service: 5
cam cendejas
Ultra clean in and out fantastic food 👌
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Mushroom and Swiss Burger
Steven Martinez
Burger was delicious but was not as hot as I would prefer. Fries stayed hot however, and the apple pies were pretty good
What stood out the most to me was the service. The gentleman who took my order was very polite, professional, as was the young man at the window. A different gentleman brought me my food, as I had to be parked, but a 3 were great.
I’ve had bad experiences with Whataburger before, but this location is top-tier
Thank you everyone!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Whataburger
Innovaspeed
As a Texas native, I always appreciate a chance to eat here. The drive thru generally moves at a decent enough pace. Their new 2 lane layout can be a bit confusing, and I'm not confident that it's actually faster. But the food is always accurate. The staff all seem friendly. The breakfast biscuits can be on the dry side, but their bacon is actually completely cooked. Overall, solid place to grab a bite on the go.
Atmosphere: 4
Food: 4
Service: 5
Nikki Fox
This is the first time and the last time I will ever think about ordering food from this restaurant. It's one thing to mess up something small on an order but to mess up my entire order to the point where I just threw my food away is disturbing. I'm upset I wasted my money on something I couldnt even take a bite out of. When you think your getting a quick solution to dinner and end up going to bed hungry what a sad world we are coming to. Paying people 16 and hour to mess up orders. McDonald's could do better that what I experienced tonight
I've been here many times, so this is a meta-review. This is my favorite Whataburger. The people always care if something is wrong, but things are rarely wrong here. Everything is clean, the food is always good, the order is always right, and it's managed well.
I had a really disappointing experience at whataburger today. The service was absolutely terrible, and the staff was extremely unprofessional. From the moment I walked in, I felt completely ignored. The employees seemed to busy chatting with each other to acknowledge my presence. I was met with a curt response, and it felt like she couldn’t be bothered to help. To top it off, there was a lot of talking and laughing among the staff while they were clearly ignoring their duties. the employees seemed more focused on socializing with each other than providing any kind of decent customer service. I really wanted to enjoy my meal, but the lack of professionalism and respect for customers made it impossible. I won’t be coming back to this location and can’t recommend this place to anyone.
Anthony Alvarez
Excel Management & Staff!
Atmosphere: 5
Food: 5
Service: 5
Zach Fischer
The manager Sean was acting like he was not sure what was going on and was rude the other employees were very nice. Overall the food was good but they put onions on my burger when I asked for no onions and they were out of 4 drink options on the inside. I honestly would not recommend this place if he was working there go to carls jr, or a different whataburger. For faster friendly service.
Whataburger food is average, but some days are worse than others. On 2/14/25 went there to get breakfast and everything started off ok, but then when the employee came out to collect payment everything went down hill from there. Said sorry for the inconvenience but the soda machine, just broke would you like another drink instead. I said no I just will take the refund for the drink price and I'll be good. The employee brought out my food and everything was fine with the order but still waiting for my refund. The manager came out and was extremely unprofessional said give me the food back and I'll refund the money to you. I said the food was fine just needed the refund for the drink only he said he couldn't do that. So I said fine give me back my receipt and I'll take it up with the corporate office. He walked away and didn't provide me my receipt, then after 5 minutes came out and said here is your receipt. A simple fix to over 10 minutes and the customer service was poor. Wouldn't recommend going to the 43rd ave and bell road location.
Atmosphere: 2
Food: 3
Service: 1
Over charged for bacon when the drive through worker said it was with the sandwich. They are extremely slow and have workers walking right in front of vehicles to take another vehicles food. Very unsafe I am not sure that Osha would be to pleased to find out how you have no moral compass for your employees and there safety. And the quality of food is not it at this location. Fries cold and given small order when paid for medium. I will contact Osha to make sure they are aware of the employee drive thru also contacting health department on the quality of food.
The hamburgers were so dried out I couldn't finish eating more then 3 bites gross
Atmosphere: 1
Food: 1
Service: 1
Food is good but its getting a bit wild how much you have to decline offers,apps,and other junk before you can just speak your order. There was a day when someone would say how can I help you, And then you would speak your order, and that was it. Now I have to decline an application order.I have to tell them don't want their promotional food.I have to order my stuff and then tell them I still don't want any additional promotional things.It is a lot to say just to order one biscuit Sandwich. Shouldnt be a paragraph of speaking to order a single item
Atmosphere: 3
Food: 4
Service: 2
Great fries!
Atmosphere: 5
Food: 5
Service: 5
I do love that breakfast Jalapeño biscuit.
Atmosphere: 5
Food: 5
Service: 5
Best one in AZ. Timothy, the trainer, was very awesome and motivates his staff. Great burgers
Atmosphere: 5
Food: 5
Service: 5
Ultra clean in and out fantastic food 👌
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Mushroom and Swiss Burger
Burger was delicious but was not as hot as I would prefer. Fries stayed hot however, and the apple pies were pretty good
What stood out the most to me was the service. The gentleman who took my order was very polite, professional, as was the young man at the window. A different gentleman brought me my food, as I had to be parked, but a 3 were great.
I’ve had bad experiences with Whataburger before, but this location is top-tier
Thank you everyone!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Whataburger
As a Texas native, I always appreciate a chance to eat here. The drive thru generally moves at a decent enough pace. Their new 2 lane layout can be a bit confusing, and I'm not confident that it's actually faster. But the food is always accurate. The staff all seem friendly. The breakfast biscuits can be on the dry side, but their bacon is actually completely cooked. Overall, solid place to grab a bite on the go.
Atmosphere: 4
Food: 4
Service: 5
This is the first time and the last time I will ever think about ordering food from this restaurant. It's one thing to mess up something small on an order but to mess up my entire order to the point where I just threw my food away is disturbing. I'm upset I wasted my money on something I couldnt even take a bite out of. When you think your getting a quick solution to dinner and end up going to bed hungry what a sad world we are coming to. Paying people 16 and hour to mess up orders. McDonald's could do better that what I experienced tonight
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I've been here many times, so this is a meta-review. This is my favorite Whataburger. The people always care if something is wrong, but things are rarely wrong here. Everything is clean, the food is always good, the order is always right, and it's managed well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whataburger with Cheese, Chicken Fingers, Buffalo Chicken Sandwich, Green Chile Double, Honey BBQ, Whataburger Spicy Chicken Sandwich, Whataburger Double Meat Whatameal, Whataburger, Onion Rings
Nice place to enjoy breakfast or lunch.
I had a really disappointing experience at whataburger today. The service was absolutely terrible, and the staff was extremely unprofessional. From the moment I walked in, I felt completely ignored. The employees seemed to busy chatting with each other to acknowledge my presence.
I was met with a curt response, and it felt like she couldn’t be bothered to help. To top it off, there was a lot of talking and laughing among the staff while they were clearly ignoring their duties. the employees seemed more focused on socializing with each other than providing any kind of decent customer service.
I really wanted to enjoy my meal, but the lack of professionalism and respect for customers made it impossible. I won’t be coming back to this location and can’t recommend this place to anyone.
Excel Management & Staff!
Atmosphere: 5
Food: 5
Service: 5
The manager Sean was acting like he was not sure what was going on and was rude the other employees were very nice. Overall the food was good but they put onions on my burger when I asked for no onions and they were out of 4 drink options on the inside. I honestly would not recommend this place if he was working there go to carls jr, or a different whataburger. For faster friendly service.
Atmosphere: 2
Food: 4
Service: 1
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