Cold Stone Creamery

Listen. I’ve tried on two separate Friday nights. Both times they screwed up. Banana caramel crunch. The first time they didn’t out the damn caramel in. It’s in the damn title. The second time they put walnuts instead of candied pecans. I get that my husband is going out of the car to get it and he has zero clue what’s supposed to be in it but seriously there’s a recipe card for these. It’s a “signature flavor whatever you call it” what would it matter if I were there they’d still be making it on down the way and I wouldn’t have seen it then either. I can’t go back.

Edit: apparently they don’t care if it isn’t right now we have to check cameras before I can get a refund. How bout this I’ve had it correctly out of state I know what an “almond”’is and what a foul walnut is…I don’t care if your employee put whatever was supposed to be in her mind in the ice cream I’m a person who doesn’t like it. I’ve had it correct several times in California. From cold stone. I’ve paid almost twice this amount and yet I’m arguing on the phone because you use the excuse that I can’t get a refund. Don’t bother if they make a mistake they won’t do a thing but blame you.

Atmosphere: 1

Food: 1

Service: 1

I remember the cups being over filled to where you got ice cream everywhere. Maybe they've changed but this cup is barely at half.

Atmosphere: 3

Food: 2

Service: 1

Ordered online. Arrived at advised time. No other customers there. They said they never received our order and began to make it. While making it informed us that two of the items we ordered they didn't have ( kit kats and oreo creme ice cream. They handed us the order and only 3 of the 4 items we ordered were in the bag. Kids working were nice but overall a mess for $40 of ice cream.

Visited 1/26 at 1:20 pm. No milkshakes....
No milk... No vanilla ice cream... No blender?
Weird.

The owner needs to take care of the place.
Feels outdated because it's not clean.
Staffs attitude isn't the best
No gloves
No hairnet
Counters are unclean.
The bathroom was disgusting .
Water dispenser broken.
Whoever owns the branch, please get off your couch and get to work.

Atmosphere: 1

Food: 4

Service: 2

The girl at the register was not happy to be at work.

Vegetarian options: Plant base

Atmosphere: 5

Food: 5

Service: 3

Service is terrible. Employees are rude and roll their eyes at everything. Ice cream was trash. I’d rather drive further for better service and food

Atmosphere: 1

Food: 1

Service: 1

The store usually has three employees, but the queue is always too long and it takes them forever to serve you. That's because they hire young kids who can't do the job perfectly.

Atmosphere: 1

Food: 5

Service: 1

10/10 serviceEmployees were very nice . Ice cream was fantastic, and best thing was line moved quick! Great hidden place, they got pretty busy and employees handle it well

Atmosphere: 5

Food: 5

Service: 5

They hid or deleted my review, but I’m going to resubmit because they need to improve on their services and let the reviews be transparent.Sticky tables and the service was subpar. Came to get a shake from them and we received it, it was very watery the first time we got it. The chocolate didn’t even taste like chocolate anymore at that point. We kindly asked for a thicker consistency, got them back and they were still watery. They said they would add more ice cream to it and blend it (she didn’t even blend it, and we heard no blender) I think the employee didn’t even make any changes to it, (so she pretty much just lied to us) but we just left because we didn’t want to request again if she wasn’t going to do it right again or even make any changes. The shakes literally taste like milk.

The place is a complete mess. Trash on the floor, sticky tables, some weird dude just hanging out in the corner. Me, my nephew, and gf all got diarrhea from eating their ice cream. I don't take the time to write these unless I come across disasters such as this dump.

Atmosphere: 1

Food: 1

Service: 1

They brought back the blueberry muffin batter back and if you haven't had it well you haven't lived yet! Add some yellow cake maybe some brownie and then when you get home add some fresh blueberries.... OMG! Get this in your face! Pound it in my mouth hole because I love this so much I could eat it every day! The only thing that upsets me is that I have not had this in a few years because it's a special flavor..... Well cold stone! I need this to be an option in my life at any time. How can you do this to people and let them taste something so amazing and then tell us... Well it's only here for a month and then you will not see it again for at least 4 years! I know it's been longer than that but!!!! I really hope they make this an every year event! I must have this flavor at all times please cold stone I am begging you! Please don't take away my blueberry muffin batter ice cream!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pistachio Ice Cream, Mint Mint Chocolate Chip, Gelato, Apple Pie a La Cold Stone, Cheesecake, Cookie, Waffle, Cotton Candy Ice Cream, Ice Cream Cookie Build Your Own 4-Pack, Coffee Lovers Only - Freezer, Banana Caramel Crunch - Freezer, Peanut Butter Cup Perfection - Freezer, Mud Pie Mojo - Freezer, Mud Pie Mojo, Cookie Doughn't You Want Some - Freezer

Always great ice cream at Cold Stone! This location was a bit tricky to find at night. But that's our only complaint about this place.

Parking: The location of the parking lot was hard to find. The building backs the road, and you have to drive around the building to get to the parking lot and the front door.

Visited this location a few days ago. Employees were ok regarding service however the ice cream was very soft and melted coming out of the glass case. Didn't taste quite right either, for a family of 4 it was around $40 including tip. We threw away most of it

No place to

Atmosphere: 2

Food: 4

Service: 4