Cracker Barrel Old Country Store

1209 N Litchfield Rd, Goodyear
(623) 856-5161

Recent Reviews

Fadia Doty

Daily special food temp subparDietary restrictions: Numerous side choices to pick from

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Pancakes Eggs and Biscuits and Gravy

WHT ICE

The POS at the front end is horrible. Receipt issues, the women (2) running the register were accommodating as much as possible until.....ready for this a higher up was called who hurriedly shoo me away - get this....I was waiting patiently.... but when he appeared instead of handling the customer respectfully he wanted me gone. Such a BAD way to handle a situation, which is no fault of mine, gift card issue with Cracker Barrel, I'm merely the customer trying to complete a purchase....

Service: 1

Christopher Fraze

Everything was great except the tartar sau e for the Friday fish fry

Atmosphere: 5

Food: 5

Service: 5

Edward Harrison

Always a good experienceParking: always plenty of parking

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grandpa's Country Fried Breakfast

Linda Rivera

It is always a pleasant experience you will enjoy here.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Pancakes Eggs and Biscuits and Gravy

Araceli Sanchez

Parking: Need .more parking was very busy.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pancakes Eggs and Biscuits and Gravy, Sausage

kelly Mitchell

The staff made my day!

Atmosphere: 5

Food: 5

Service: 5

Preston Doyle

My dad has very severe dementia. When we decided to go to Cracker Barrel, my mom and dad’s favorite restaurant,my wife and family were looking forward to having a nice dinner with them before we left town. In fact, given the extent of my dad’s condition,we knew it could be the last time that we saw him.Some days my dad can’t move, and this was one of those days where it took nearly 20 minutes to get him out of the car. (It was another 10 minutes to the door.)By the time my mom went inside to get a table for us, she was told they couldn’t seat anyone due to a plumbing issue, and they weren’t sure when the situation would be resolved. We were sad and frustrated, but we understood.Not knowing how long the restaurant would be shut down, we decided to load my dad back up in the car. It took another 20 minutes to get him back to and into the car.As we were loading him in, we saw people going into the restaurant.So I went in to see if they were seating now, and I was told that they were.I was frustrated at this point because the staff had seen the effort that it took to bring my father to the car and no one took it upon themselves to come let us know that the restaurant was able to accommodate customers again.It was then that I asked the host for some type of compensation for our inconvenience. The host told me that “he needed to get a manager” and waved someone down. Believing she was a manager, I asked the woman who came over if there was something that could be done for us as a gesture of kindness. Anything,however small, would help us feel better about returning to the restaurant and enjoying our meal together. She quickly and willingly said that she could comp two meals and give us a “golden pass,”whatever that was.I said sure and thanked her.So I went out to tell my family the news. At that point, we all tried to get my dad back out of the car, only to realize he couldn’t move and was too tired. So my mom decided to leave him in the car (with the air on, of course), and that the best way for us to enjoy our time at my parents’ favorite restaurant was to bring my father a to-go-meal.Once we re-entered the restaurant,I went up to the host station and told the staff that my dad would need to stay in the car, thanking them for the two comped meals. It was then that the actual manager,Candice, was called over and told us that those meals couldn’t be covered.Candice asked who told us that they would in the first place, speaking to me in a way that suggested I wasn’t telling the truth. Confused, I described the staff member who I believed to be the manager and made the offer.Candice then said, “I know, and I talked to her about that and how we can’t just give away meals.”I was so put off in this moment by that response. Why did she say this if she already knew who had made us the offer? The only thing that could have made this moment any worse would have been going to the incredible effort of bringing my father back to the restaurant and being told this or looked at as if we were liars in front of him.Later, I called the restaurant back to obtain information, including the store number, for a report.I then spoke to Candice, who told me that the front team didn’t know the store number. She then proceeded to tell me that the employee who informed us about our receiving two comped meals and a “golden pass” never told us that in the first place. Candice coldly accused me of lying, insinuating that I was trying to get free meals or something. I was so confused and humiliated.We were offered those comped meals and “golden pass,” and when we were talking with her on the phone Candice even informed me in the moment that her employee wasn’t allowed to make that offer. Told me that I was never given that offer. I never heard of a golden pass so how else would I have known about it unless offered. It’s unbelievable that Candice would go out of her way to accuse me of lying about the situation. It’s absolutely shocking. We Just wanted a nice meal with my dad before we left town.Possibly our last with him.

Service: 1

Altin Tsethlikai (Zunigoofy)

Good service and good food

Atmosphere: 5

Food: 5

Service: 5

Jerry

Everything was good except checking-out, she wasn't friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken, Country Fried Steak, Chicken Pot Pie, Chicken Fried Steak

Reynaldo Olea III

Definitely not all cracked up from what it's supposed to be ??‍♂️...Service: GreatAtmosphere: GreatFood:??

Atmosphere: 5

Food: 2

Service: 5

Eduardo Montez

Parking: Good parking

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grandpa's Country Fried Breakfast

Stephen Lapointe

Love this place and the food is always amazing. It is clean and the service is excellent.I have been trying to eat better and I was looking for a healthy option to pick from on the menu and was not able to find one. I asked my waiter and he said none was available and I had to pick each item and “make my own”.It was no issue but I think you should add a healthy option as a combo and not have to pay for each item individually.

Atmosphere: 5

Food: 5

Service: 5

Penny Bailey

Fish I ordered very dry overcooked

Atmosphere: 4

Food: 3

Service: 4

Alice Cooperrider

The breakfast ham was so hard my husband couldn't eat it.

Atmosphere: 4

Food: 3

Service: 3

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Cracker Barrel Old Country Store

1209 N Litchfield Rd, Goodyear, AZ 85395
(623) 856-5161