Received a coupon after a spring training game in Goodyear, AZ for a free custard. Took advantage of a freebie and it was very good.
Atmosphere: 5
Food: 5
Service: 5
Kymberli
Food was sub par, I'd even say gross
Liz Smith
Great burgers, my guys love their cheese curds. Our to go order was fast and correct, but all of the cheese curds and fries were thrown in the bag so it was a mess. Being celiac, I couldn’t eat the fries that had then been mixed with the curds. Otherwise, wonderful food!
Dietary restrictions: Usually pretty good about my odd gluten free order. Their gf buns are served warm and are pretty good.
Atmosphere: 4
Food: 4
Service: 4
Larry Halcomb
Very good serves and great food.
Ana
My order is never complete, we realize when we get home then it’s too late to drive all the way back
Sandy A
Very courteous staff
Atmosphere: 5
Food: 5
Service: 5
D Fitz
Best quick serve restaurant there is. (But you pay for it). Everything here is good, you are never served a reheated old chicken patty or fish sandwich like other fast food places. The quality of the burgers, fries, sides, custard is a huge step above the main fast food guys. But what is $30 to feed your family at Wendy's will be $55 here. Still worth it. Plus it's always clean and the customer service is a full 2 notches above the other guys.
I want to say thank you to this location. My sister, my niece and I come here often and every single time I come here. They are very respectful, very polite and very friendly... Because of that, I will continue to come here
Alison Mayfield
Ordered a chicken sandwich basket meal.... Just pulled out a piece of hair longer than my forearm.
This location, I've had issues with lack of attention to detail, missing items from my meal... Probably won't ever come back to this location.
Atmosphere: 1
Food: 1
Service: 1
Sean Uptigrove
This location used to be really good not sure what happened. The service is poor now. Expect to wait 30 minutes if going through the drive thru.
Bailey, Juilen, and Andriana were amazing helping us with our survey. All though our code did not work, they still had amazing customer service. Thank you so much for a great experience
Atmosphere: 5
Food: 5
Service: 5
Marcus Caviness
Came in for a late night burger, while at the window paying for my order. I see a worker there picking something up from the counter and eating it. I immediately let the cashier at the window be aware of what I saw, The cashier then told the worker who then made a smart remark. I asked what she said. I then asked for the manager and explained what occurred. I will not return, who knows how long this has been going on. Just because you work with food doesn't give you the right to eat it, especially in front of paying customers. Management needs to have structure and implement consequences for this type of behavior, People's lives are at stake. I will report this to Corporate at well.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Cheeseburger Combo
Mingyu Shim
Love their custards, but this time I could feel a bit of weird texture in the custards. I believe it has to do with mixing it well? Not sure.
Atmosphere: 3
Food: 3
Service: 3
Lukas
The past two times I’ve been here my order has been incorrect. The staff here consists mostly of teenagers, who seem to be more interested in chatting amongst themselves and being on their phones than providing good service. Moreover, they didn’t give me a receipt for my order, so despite heading inside within two minutes of receiving my order, they treated me as if I was trying to defraud them of $3. They appear to be ringing the orders up incorrectly on a consistent basis, so clearly they are not paying attention to their customers. It is not hard to give someone your full attention for 3 minutes. Moreover, I made sure to double check that the order was taken correctly, only to receive a tone of irritation when asking the order to be read back to my as if their staff is omniscient and could not possibly make a mistake, only to still receive the incorrect order.
Israel
2025.01.19 Update
Today I walked into Culver's after Brianna held the door open for us. Thank you Brianna
I was expecting new color or new seats or something as the place had been closed for remodeling.
Yet after speaking with Ady at the register she advised that the remodeling was in the kitchen. I look forward to seeing the new flooring. Ady did a really good job and was very helpful.
Then Chris H came in to check on us and fit my my concrete flavored of the day. It was a little strong on the butter flavor but over all it was good. Thanks Chris H
I am really excited as this is the Culver's I remember. I hope that what changes have been made are kept up with, and that the staff you currently have employed is taken care of and acknowledged for the amazing work they are doing.
Per the door signage, I see that the lobby closes at 10:00 p.m.
I do not appreciate that when I take the time to park my car and walk into the lobby about 30 to 40 minutes before 10:00 p.m.
The cashiers remind me after they take my order that the lobby closes at 10:00 p.m. What is the intent of this?
For me to swallow my food down in one bite and to make sure I run out of the lobby by 10 p.m. on the dot?
Why not lock the lobby doors at 9:30 p.m. and put up a sign that says since our lobby closes in 30 minutes and if you still feel like eating Culvers tonight, go back to your car and join the wait at the drive-through line.
Received a coupon after a spring training game in Goodyear, AZ for a free custard. Took advantage of a freebie and it was very good.
Atmosphere: 5
Food: 5
Service: 5
Food was sub par, I'd even say gross
Great burgers, my guys love their cheese curds. Our to go order was fast and correct, but all of the cheese curds and fries were thrown in the bag so it was a mess. Being celiac, I couldn’t eat the fries that had then been mixed with the curds. Otherwise, wonderful food!
Dietary restrictions: Usually pretty good about my odd gluten free order. Their gf buns are served warm and are pretty good.
Atmosphere: 4
Food: 4
Service: 4
Very good serves and great food.
My order is never complete, we realize when we get home then it’s too late to drive all the way back
Very courteous staff
Atmosphere: 5
Food: 5
Service: 5
Best quick serve restaurant there is. (But you pay for it). Everything here is good, you are never served a reheated old chicken patty or fish sandwich like other fast food places. The quality of the burgers, fries, sides, custard is a huge step above the main fast food guys. But what is $30 to feed your family at Wendy's will be $55 here. Still worth it. Plus it's always clean and the customer service is a full 2 notches above the other guys.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger Combo, Onion Rings
I want to say thank you to this location. My sister, my niece and I come here often and every single time I come here. They are very respectful, very polite and very friendly... Because of that, I will continue to come here
Ordered a chicken sandwich basket meal.... Just pulled out a piece of hair longer than my forearm.
This location, I've had issues with lack of attention to detail, missing items from my meal... Probably won't ever come back to this location.
Atmosphere: 1
Food: 1
Service: 1
This location used to be really good not sure what happened. The service is poor now. Expect to wait 30 minutes if going through the drive thru.
Service: 1
Restaurantji Recommends
Bailey, Juilen, and Andriana were amazing helping us with our survey. All though our code did not work, they still had amazing customer service. Thank you so much for a great experience
Atmosphere: 5
Food: 5
Service: 5
Came in for a late night burger, while at the window paying for my order. I see a worker there picking something up from the counter and eating it. I immediately let the cashier at the window be aware of what I saw, The cashier then told the worker who then made a smart remark. I asked what she said. I then asked for the manager and explained what occurred. I will not return, who knows how long this has been going on. Just because you work with food doesn't give you the right to eat it, especially in front of paying customers. Management needs to have structure and implement consequences for this type of behavior, People's lives are at stake. I will report this to Corporate at well.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Cheeseburger Combo
Love their custards, but this time I could feel a bit of weird texture in the custards. I believe it has to do with mixing it well? Not sure.
Atmosphere: 3
Food: 3
Service: 3
The past two times I’ve been here my order has been incorrect. The staff here consists mostly of teenagers, who seem to be more interested in chatting amongst themselves and being on their phones than providing good service. Moreover, they didn’t give me a receipt for my order, so despite heading inside within two minutes of receiving my order, they treated me as if I was trying to defraud them of $3. They appear to be ringing the orders up incorrectly on a consistent basis, so clearly they are not paying attention to their customers. It is not hard to give someone your full attention for 3 minutes. Moreover, I made sure to double check that the order was taken correctly, only to receive a tone of irritation when asking the order to be read back to my as if their staff is omniscient and could not possibly make a mistake, only to still receive the incorrect order.
2025.01.19 Update
Today I walked into Culver's after Brianna held the door open for us. Thank you Brianna
I was expecting new color or new seats or something as the place had been closed for remodeling.
Yet after speaking with Ady at the register she advised that the remodeling was in the kitchen. I look forward to seeing the new flooring. Ady did a really good job and was very helpful.
Then Chris H came in to check on us and fit my my concrete flavored of the day. It was a little strong on the butter flavor but over all it was good. Thanks Chris H
I am really excited as this is the Culver's I remember. I hope that what changes have been made are kept up with, and that the staff you currently have employed is taken care of and acknowledged for the amazing work they are doing.
Per the door signage, I see that the lobby closes at 10:00 p.m.
I do not appreciate that when I take the time to park my car and walk into the lobby about 30 to 40 minutes before 10:00 p.m.
The cashiers remind me after they take my order that the lobby closes at 10:00 p.m.
What is the intent of this?
For me to swallow my food down in one bite and to make sure I run out of the lobby by 10 p.m. on the dot?
Why not lock the lobby doors at 9:30 p.m. and put up a sign that says since our lobby closes in 30 minutes and if you still feel like eating Culvers tonight, go back to your car and join the wait at the drive-through line.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger Combo, Onion Rings
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