Jersey Mike's Subs

Orders never ready always 10 min or more employees always in back room

Service: 1

Terrible service, ignored. Person is on the phone the entire time. Never encountered this in my life.

Shift leader extremely aggressive when voiced concerned and began speaking over me and mocking me.

Atmosphere: 1

Service: 1

Jersey mikes should be out of business soon, barely any protein for an $18 sub, it’s a shame

Food: 1

Every single time we have ordered on the app for pick up they give a time it'll be ready and we leave at that expected time, takes about 10 extra minutes to drive there and I get to the store well after the expected time only to find that they haven't started my sub. Granted, it is a Gluten Free (because of allergy) so I understand that takes extra time which normally I greatly appreciate, but our last order--expected to be done by 8:10pm-- is not ready and it's 20 minutes till they close. Believe me, I've worked in food and I understand dinner rushes, and having been Gluten Free for years I understand allergies are difficult to accommodate but every. single. time? I continue to come because the food is great but I've never been compensated for having to wait any of the times I've had to. It's ridiculous. Designate an allergen free meat slicer. If that's not possible, pre-cut meats throughout the day or something. Cut them during lulls during the day. This can't seriously be that hard. Might I just add, I've had this entire time to write this review while waiting for my sub and it is still not ready. We ordered at 7:55pm. Why is it taking an hour? At this point it seems to just be negligence due to the difficulty of cleaning the slicer. Very disappointed because it's very hard to find good, Gluten Free options that are worth the money. This was one of them, however, we may not come anymore due to this problem. 😮‍💨

Atmosphere: 1

Food: 4

Service: 1

I don't understand the point of online ordering. App says food will be done at a certain time. Give or take 10 minutes. Fine. No worries. The issue is when like 6 of us have been waiting for over 40 minutes past the time that app says to be here and they just keep helping walk ins instead of taking care of the ppl that have been waiting 40 plus minutes. The process is broken and it sucks when you are trying to be proactive on saving time. Do better. People's time costs money..

Atmosphere: 1

Food: 5

Service: 1

Today at 7pm. Walked in and was ignored as well as the older couple that came in after me. Sadly all the guys working were extremely rude. Counters were a complete mess. They ignored everyone that came in so we all walked out.

Atmosphere: 1

Food: 1

Service: 1

Waaaaayyyyy too much vinegar on my Mike's way sub. Could not taste anything else.

Atmosphere: 5

Food: 3

Service: 4

No problem with the food, but someone needs to come in here and retrain the staff on how to properly use gloves when handling food.

Touching stickers, bags, your hair, the walls etc with gloves on, then touching people's food is not ok. The point of the gloves isnt to protect your hands from the food, its to protect the food from your hands.

It defeats the purpose of wearing them if you're just touching everything anyways.

Atmosphere: 3

Food: 3

Service: 2

I always like going here because my kids love it. I really want to keep gong here, but I just paid $75 for 3 sandwiches, 2 drinks and 2 chips. There comes a point where this just isn't worth it anymore. Could have done a lot better for the price. When the hell did we go from $5-7 sandwiches to $25 sandwiches? Gotta rethink my options next time

Guys were nice but they hardly put any meat on the sandwich. Way to expensive for mostly bread. I will not come back.

Atmosphere: 5

Food: 1

Service: 5

The sandwich was so skimpy. Hardly any meat not worth the money. Manager needs to change this. Too expensive for that little meat .

Atmosphere: 5

Food: 1

Service: 5

They’ve gotten worse when there is no manager .. it’s takes you 12 min plus to receive your order .. but when a manager is there it’s about 5 or less .. and if you ask about the progress of your order they seem confused

The stuff in this store are absolute not good taking them 30 minutes to prepare one sandwich while using phone instead of preparing the food

Atmosphere: 1

Food: 1

Service: 1

I love Jersey Mike's, but this was hands down the worst experience I've had at any food place in a LONG time. I'm legitimately pissed off. I come wait in line, and I'm third. Takes me 30 mins to get my sub. The people in front of me had basic orders, not some crazy office order or anything. One kid is chatting with a coworker who's off the clock the whole time. Super unprofessional, and it's obviously distracting him. Their conversation includes cursing and inappropriate stuff that the kids in line should not be hearing. The oldest employee, who I assume is the manager is watching all this without saying anything. Another customer was pissed because he was waiting for his mobile order since before I arrived. He asks about his order, and it's on the counter behind the manager - not in the mobile order section. He is pissed. They finally realized they didn't start my order after the two people behind me have already left. The cherry on top is they didn't even cut my sandwich, so I have to eat this thing and make a mess in the car. Won't ever eat at this location, and maybe not even JM's for awhile. Corporate should check camera footage of this store, as it needs some changes.

Atmosphere: 3

Food: 3

Service: 1