I was addressed in a condescending tone when I was asked if I had ordered a McDouble meal by a male staff member today. I replied that I had chosen the $6 meal deal instead. I was originally dealing with a girl until this ride guy interrupted. During our conversation, this guy intervened and shushed the girl who initially handled my order with a finger. She was trying to explain the situation to him, but he rudely silenced her. I've never witnessed such damaging workplace abuse in my life. When I asked for BBQ sauce, the girl rolled her eyes and slammed the window shut. It seemed like she might have blamed me for the kid being rude and disrespectful to both her and me.
Atmosphere: 2
Food: 3
Service: 1
Cindy Russell
Went through thr drive thru, came home starting eating big mac and it had no meat patties on it. Just lettuce sauce and cheese. Last time they short me a burger.
Food: 1
Service: 1
Valerie Coonradt
How can you possibly screw up fries ! Well let me tell you this store doesn’t even put salt on their fries and most of the time they old or cold and for the new chicken strips good lord they were over cooked hard and dry and I think by far the worst truck stop strips you could ever have very disappointing the owner should have his franchise taken away for good Ps this place sucks
Toni
When their coffee is brewed properly, it's excellent. However, a few of the crew members pour a cup before it's finished brewing. If you're on the front end of the pour, the coffee is weak. If you're on the back end of the pour, it's strong. Waiting 7 minutes for a pot to brew is not a big deal. Do it.
Tombomb B
Staff is rude and Mcafe is never available due to cleaning machines. Avoid this location
Frank David Barbatto
The experience was awful. Everything was cold and icky. I got the double burger and nuggets and fries. Nothing was good. My honey mustard packet seemed like it was 5 years old and clumpy. And the soda machine was not working.
Ruben Mejia
This has to be the worst McDonald’s in the entire state. Probably country. Order is messed up 8/10 times. I gotten forgot about before when I was told to pull up to the front. Waited for 20 minutes. Had to go inside to remind them I was out there.
Jacob McQueen
Food was not edible the bread had more crunch than the chicken.
Marybeth Anaya
Terrible service was waiting for like 20 minutes outside in the pick up area for our food
Clos619
They always have long waits and the staff seems lost. Needs a lot of help with training staff with processes and customer service.
Yup, for four years this location cannot get an order right! How hard is it to read an order! This establishment sucks....
Marc F
Not one of the best McDonalds around. Staff tends to be rather rude at times and they have really bad attention to detail requirements here. It looks like management may be lacking a bit. It all depends on when you come by though. Food is not the best compared to other places. The restaurant is nice and clean and it is easy to get in and out from.
Tim Curtis
No meat on my cheeseburger, lukewarm fries and shifty service. The staff working at 6:25 pm on Wednesday April 16, 2025 in Estrella Mountain, AZ should be fired. They are slow, the majority of the staff have half opened eyes, mumbling speech, appearing to be high on something or half asleep. Replacement burger was made immediately, was missing the pickles. No apologies offered whatsoever by any staff member, including the manager. This is not a one time issue, it is an every time issue at this location. I only stop here if I have to get something last minute.
J B
Trash 🗑️ 45 min wait every time... Unless you say the password.... Suwoooo
Kyle Dry
I don't know what it is with McDonald's but they treat their customers and deliver drivers like Ghost and it's literally every location.
I was addressed in a condescending tone when I was asked if I had ordered a McDouble meal by a male staff member today. I replied that I had chosen the $6 meal deal instead. I was originally dealing with a girl until this ride guy interrupted. During our conversation, this guy intervened and shushed the girl who initially handled my order with a finger. She was trying to explain the situation to him, but he rudely silenced her. I've never witnessed such damaging workplace abuse in my life. When I asked for BBQ sauce, the girl rolled her eyes and slammed the window shut. It seemed like she might have blamed me for the kid being rude and disrespectful to both her and me.
Atmosphere: 2
Food: 3
Service: 1
Went through thr drive thru, came home starting eating big mac and it had no meat patties on it. Just lettuce sauce and cheese. Last time they short me a burger.
Food: 1
Service: 1
How can you possibly screw up fries ! Well let me tell you this store doesn’t even put salt on their fries and most of the time they old or cold and for the new chicken strips good lord they were over cooked hard and dry and I think by far the worst truck stop strips you could ever have very disappointing the owner should have his franchise taken away for good
Ps this place sucks
When their coffee is brewed properly, it's excellent. However, a few of the crew members pour a cup before it's finished brewing. If you're on the front end of the pour, the coffee is weak. If you're on the back end of the pour, it's strong. Waiting 7 minutes for a pot to brew is not a big deal. Do it.
Staff is rude and Mcafe is never available due to cleaning machines. Avoid this location
The experience was awful. Everything was cold and icky. I got the double burger and nuggets and fries. Nothing was good. My honey mustard packet seemed like it was 5 years old and clumpy. And the soda machine was not working.
This has to be the worst McDonald’s in the entire state. Probably country. Order is messed up 8/10 times. I gotten forgot about before when I was told to pull up to the front. Waited for 20 minutes. Had to go inside to remind them I was out there.
Food was not edible the bread had more crunch than the chicken.
Terrible service was waiting for like 20 minutes outside in the pick up area for our food
They always have long waits and the staff seems lost. Needs a lot of help with training staff with processes and customer service.
Restaurantji Recommends
Yup, for four years this location cannot get an order right! How hard is it to read an order! This establishment sucks....
Not one of the best McDonalds around. Staff tends to be rather rude at times and they have really bad attention to detail requirements here. It looks like management may be lacking a bit. It all depends on when you come by though. Food is not the best compared to other places. The restaurant is nice and clean and it is easy to get in and out from.
No meat on my cheeseburger, lukewarm fries and shifty service. The staff working at 6:25 pm on Wednesday April 16, 2025 in Estrella Mountain, AZ should be fired. They are slow, the majority of the staff have half opened eyes, mumbling speech, appearing to be high on something or half asleep. Replacement burger was made immediately, was missing the pickles. No apologies offered whatsoever by any staff member, including the manager. This is not a one time issue, it is an every time issue at this location. I only stop here if I have to get something last minute.
Trash 🗑️ 45 min wait every time... Unless you say the password.... Suwoooo
I don't know what it is with McDonald's but they treat their customers and deliver drivers like Ghost and it's literally every location.
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