What a waste of space this place is. How do you not have BANANAS, the main ingredient for most smoothies. And then to not say that until AFTER I have paid. And I was unable to get a refund so $20+ down the drain.
Atmosphere: 1
Food: 1
Service: 1
Frank Hernandez
Great Smoothies, my only complaint is that the bathrooms in this establishment are always out of service. Horrible owners who don't care about providing good service to their customers, shame on you.
Atmosphere: 1
Food: 5
Service: 5
Vanessa Rivas
When I order delivery my order takes forever to get delivered; and I leave a decent tip for the driver im now starting to think the company keeps the tip we leave for the drivers on the app Also the wraps taste terrible they put old lettuce in there… ALSO THEY ARE ALWAYS OUT OF INGREDIENTS I ALWAYS GET A TEXT FROM THE DIRVER THEY ARE OUT OF SOMETHING ITS RIDICULOUS
Atmosphere: 1
Food: 1
Service: 1
Stefanie Collins
It’s sad that we get shitty service from places like we received here, for no reason. If you’re having a bad day why take it out on paying customers to ruin their day. The carelessness that was put into my order is just plain sad. If your employees are willing to act this way with customers for no reason get new and better ones. If I or my husband was rude I could understand getting a shitty order. That wasn’t the case I asked how her day was going to try and ease the negative vibe I got from the get go and she said it’s going and proceeded to throw our Order together. Management needs to also look into uniforms. Very unprofessional clothing and work ethics. If a employee doesn’t care about their appearance they aren’t going to care about their customer service…
Atmosphere: 1
Food: 2
Service: 1
Marge B
Worst experience. Avoid this place. Slow service the order sat on the back counter, they said because they didn't have the full order available. They overcharged me for food they did not have available. I have been told for 3 weeks now that I would be refunded and have not been refunded. Reached out to corporate and they do not respond. Talked to the store in person and on the phone and they said my refund would be sent back to my card and nothing. I asked them to issue the refund on the spot and they told me that their manager has to text in about the refund to authorize it. Then when I called them they told me they sent it to "HR" and they would issue a refund in 2-3 days.
In addition, they do not have working bathrooms for their customers at this location. When I called them 2 weeks after visiting their place to inquire about my refund status I mentioned the bathrooms being broken as well and they said the bathrooms are still broken.
Atmosphere: 1
Service: 1
A C
Although the cashier was nice, he seemed a bit distracted on his phone. The smoothie lacked flavor and even had it re-made once and it still lacked the flavor of what I tasted at other locations. I most likely wouldn’t be back or recommend this place but the Las Vegas locations are better from experience.
Atmosphere: 5
Food: 1
Service: 5
Julie E
I've already written one review... but it's been nearly 2 weeks and haven't heard from anyone yet so here's review #2. This location STOLE $30+ from me nearly 2 weeks ago. I placed an order on Sunday morning online and went to pick up in-store but the store was not open. They took my money even though they were not open (in fact they changed their hours but decided not to updated this information on their own site to order food). I've tried contacting Tropical Smoothie Cafe several times now but no one has gotten back to me so unfortunately writing reviews are the only thing I can do.
Atmosphere: 1
Food: 1
Service: 1
Julie Stemmler
***Editing to add even though I've filled out the below link multiple times that they've requested I fill out... no one has gotten back to me yet and it's been nearly 2 weeks since the first time I've filled this form out.***
Didn't want to do this, but since it's been 2 days of not hearing back from anyone nor getting a refund I guess I have to.
I placed an order at another location nearby (McDowell Road, Goodyear AZ) and received an email that the order would be ready at 8:36 AM. When I showed up at the location it was closed and no one was there. I thought possibly this was an employee no-show situation and decided to order the same thing again at the close by Cotton Lane, Goodyear AZ location.
The same situation happened at the Cotton Lane location. The email reported the order would be ready for pick up at 8:59 AM, but when I arrived at that time the location was locked and no one there. After waiting a few minutes an employee did show, letting me know that their hours have changed and the manager has not changed the hours yet. The new opening time is 10 AM. I left, as I wasn't waiting around for an hour for a smoothie.
I'm now out money for 2 orders for the negligence of likely the same manager. I will continue to post bad reviews until someone gets back to me. There is no reason you couldn't have updated your hours within your system so you could have avoided this situation.
Atmosphere: 1
Food: 1
Service: 1
Kristina S
Been here 4 times so far. Very consistent with how they make the drinks. Will be back for more.
Atmosphere: 5
Food: 5
Service: 5
7bestrada
I visited this location around 8:35pm and attempted to use a coupon for $1.99 smoothie with food purchase. The cashier told me they stop selling food after 8:30pm (they close at 9pm) I thought that was odd for a food serving business but I still wanted the smoothie and asked if she would honor just the smoothie at $1.99. She said no because the system wouldn’t allow it since I was not getting food (keep in mind I wanted the food as well) therefore she could not apply the coupon… Is this a business policy or did the employees make that decision at their discretion. Either way, I’m never going back because of this.
This has to be the worst location I’ve ever been to. Saturday 10/12/24 staff is absolutely horrible and rude. No greets upon entry let alone acknowledgment at the counter. Trash service
Atmosphere: 1
Food: 1
Service: 1
Omar Alvarez
When speaking about cross-contamination,👎🥔🥥🌰🥜🍄🟫🫓🥖🥐🍞🍔🍕🍟🌭(just to get an idea), you already know me, Look at my art here in 📸 photography here on Maps. You don't service here 😒 🙄 😑 just come back in maybe 3 to 5 years to allow them to mature 🙃
Dietary restrictions: Do Not go here!!!!
Atmosphere: 1
Food: 1
Service: 1
Albert Saldivar
Excellent service!!! Quick!!! Delicious!!!
Atmosphere: 5
Food: 5
Service: 5
Aimee Roth
Jordan is my dude! Every time I go, I asked for his recommendation and he’s never wrong!
Atmosphere: 5
Food: 5
Service: 5
zuri's circle
My son and I stopped in this place for a drink. Upon entering no one even greeted us. Then we stood there waiting to be helped, meanwhile employees are talking to each other. One girl looks at us and turns around and keeps cleaning the back counter. At no point did someone say we will be right with you, they said nothing all backs turned to us. I stood there 3-5 mins (mind you no one else is in there)and walked out. Will never go to this place again. Horrible customer service. If you had zero stars that’s what it would be for me.
What a waste of space this place is. How do you not have BANANAS, the main ingredient for most smoothies. And then to not say that until AFTER I have paid. And I was unable to get a refund so $20+ down the drain.
Atmosphere: 1
Food: 1
Service: 1
Great Smoothies, my only complaint is that the bathrooms in this establishment are always out of service. Horrible owners who don't care about providing good service to their customers, shame on you.
Atmosphere: 1
Food: 5
Service: 5
When I order delivery my order takes forever to get delivered; and I leave a decent tip for the driver im now starting to think the company keeps the tip we leave for the drivers on the app
Also the wraps taste terrible they put old lettuce in there… ALSO THEY ARE ALWAYS OUT OF INGREDIENTS I ALWAYS GET A TEXT FROM THE DIRVER THEY ARE OUT OF SOMETHING ITS RIDICULOUS
Atmosphere: 1
Food: 1
Service: 1
It’s sad that we get shitty service from places like we received here, for no reason. If you’re having a bad day why take it out on paying customers to ruin their day. The carelessness that was put into my order is just plain sad. If your employees are willing to act this way with customers for no reason get new and better ones. If I or my husband was rude I could understand getting a shitty order. That wasn’t the case I asked how her day was going to try and ease the negative vibe I got from the get go and she said it’s going and proceeded to throw our Order together. Management needs to also look into uniforms. Very unprofessional clothing and work ethics. If a employee doesn’t care about their appearance they aren’t going to care about their customer service…
Atmosphere: 1
Food: 2
Service: 1
Worst experience. Avoid this place. Slow service the order sat on the back counter, they said because they didn't have the full order available. They overcharged me for food they did not have available. I have been told for 3 weeks now that I would be refunded and have not been refunded. Reached out to corporate and they do not respond. Talked to the store in person and on the phone and they said my refund would be sent back to my card and nothing. I asked them to issue the refund on the spot and they told me that their manager has to text in about the refund to authorize it. Then when I called them they told me they sent it to "HR" and they would issue a refund in 2-3 days.
In addition, they do not have working bathrooms for their customers at this location. When I called them 2 weeks after visiting their place to inquire about my refund status I mentioned the bathrooms being broken as well and they said the bathrooms are still broken.
Atmosphere: 1
Service: 1
Although the cashier was nice, he seemed a bit distracted on his phone.
The smoothie lacked flavor and even had it re-made once and it still lacked the flavor of what I tasted at other locations. I most likely wouldn’t be back or recommend this place but the Las Vegas locations are better from experience.
Atmosphere: 5
Food: 1
Service: 5
I've already written one review... but it's been nearly 2 weeks and haven't heard from anyone yet so here's review #2. This location STOLE $30+ from me nearly 2 weeks ago. I placed an order on Sunday morning online and went to pick up in-store but the store was not open. They took my money even though they were not open (in fact they changed their hours but decided not to updated this information on their own site to order food). I've tried contacting Tropical Smoothie Cafe several times now but no one has gotten back to me so unfortunately writing reviews are the only thing I can do.
Atmosphere: 1
Food: 1
Service: 1
***Editing to add even though I've filled out the below link multiple times that they've requested I fill out... no one has gotten back to me yet and it's been nearly 2 weeks since the first time I've filled this form out.***
Didn't want to do this, but since it's been 2 days of not hearing back from anyone nor getting a refund I guess I have to.
I placed an order at another location nearby (McDowell Road, Goodyear AZ) and received an email that the order would be ready at 8:36 AM. When I showed up at the location it was closed and no one was there. I thought possibly this was an employee no-show situation and decided to order the same thing again at the close by Cotton Lane, Goodyear AZ location.
The same situation happened at the Cotton Lane location. The email reported the order would be ready for pick up at 8:59 AM, but when I arrived at that time the location was locked and no one there. After waiting a few minutes an employee did show, letting me know that their hours have changed and the manager has not changed the hours yet. The new opening time is 10 AM. I left, as I wasn't waiting around for an hour for a smoothie.
I'm now out money for 2 orders for the negligence of likely the same manager. I will continue to post bad reviews until someone gets back to me. There is no reason you couldn't have updated your hours within your system so you could have avoided this situation.
Atmosphere: 1
Food: 1
Service: 1
Been here 4 times so far. Very consistent with how they make the drinks. Will be back for more.
Atmosphere: 5
Food: 5
Service: 5
I visited this location around 8:35pm and attempted to use a coupon for $1.99 smoothie with food purchase. The cashier told me they stop selling food after 8:30pm (they close at 9pm)
I thought that was odd for a food serving business but I still wanted the smoothie and asked if she would honor just the smoothie at $1.99. She said no because the system wouldn’t allow it since I was not getting food (keep in mind I wanted the food as well) therefore she could not apply the coupon…
Is this a business policy or did the employees make that decision at their discretion. Either way, I’m never going back because of this.
Food: 4
Service: 1
Restaurantji Recommends
This has to be the worst location I’ve ever been to. Saturday 10/12/24 staff is absolutely horrible and rude. No greets upon entry let alone acknowledgment at the counter. Trash service
Atmosphere: 1
Food: 1
Service: 1
When speaking about cross-contamination,👎🥔🥥🌰🥜🍄🟫🫓🥖🥐🍞🍔🍕🍟🌭(just to get an idea), you already know me, Look at my art here in 📸 photography here on Maps. You don't service here 😒 🙄 😑 just come back in maybe 3 to 5 years to allow them to mature 🙃
Dietary restrictions: Do Not go here!!!!
Atmosphere: 1
Food: 1
Service: 1
Excellent service!!! Quick!!! Delicious!!!
Atmosphere: 5
Food: 5
Service: 5
Jordan is my dude! Every time I go, I asked for his recommendation and he’s never wrong!
Atmosphere: 5
Food: 5
Service: 5
My son and I stopped in this place for a drink. Upon entering no one even greeted us. Then we stood there waiting to be helped, meanwhile employees are talking to each other. One girl looks at us and turns around and keeps cleaning the back counter. At no point did someone say we will be right with you, they said nothing all backs turned to us. I stood there 3-5 mins (mind you no one else is in there)and walked out. Will never go to this place again. Horrible customer service. If you had zero stars that’s what it would be for me.
Service: 1
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