We always like going there when we're out there. Visiting. Always good service. Good food.
Atmosphere: 5
Food: 5
Service: 5
Tony Vo
1st timer. Ordered 2 burgers, fries and 5 piece chicken strips for take out. Got home and realized they forgot the chicken strips. Burgers and fries were decent but not good enough to get over them messing up a simple order. Sticking to In N Out burger from now on.
Atmosphere: 3
Food: 3
Service: 1
Jenn Lucia
This place used to be my regular stop on my way home after long double shifts. The night crew was so friendly and would greet me by name. One by one, the good night staff got promoted to dayshift and finally we experienced Matthew. I do not know what his problem is, I was never rude to him, and he has been extremely rude and unprofessional on several occasions now after making a complaint to the general manager James about it. Well, I see the behavior is coming from the top down at this location, because James is also rude and unprofessional, with no excuse or explanation for how we were treated. It is impossible to contact anyone above James, as Whataburger simply sends your complaint to the store manager that you’re complaining about. So I just wanted to make people aware that while this used to be a good location, food quality (dry burger patties, old cold fries, etc) has went down dramatically and the erratic, discriminatory behavior of this employee Matthew is uncalled for. What is the issue Matthew and James?
J Eve
James and Matthew are the worst employees at this location and James is the general manager stay far away
Atmosphere: 1
Food: 1
Service: 1
Chris Sherman
This place has really gone down hill in the last few months. They are just as bad as most other fast food places at this point. Unfortunate...
Atmosphere: 1
Food: 1
Service: 1
Charles Willis
We kind of got turned off by Whataburger in Phoenix came out here had a nice fresh experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries, Onion Rings
John Rogers
You guys need to fix your intercom through the drive-thru or something. I don't have a a loud vehicle, Had to practically yell into the microphone and they still got the order wrong. I asked for a double they gave me a single I asked for large fry they gave me large onion ring. Go back to exchange the onion ring for a french fry. They make fresh fries but they're undercooked. Hate to sound like that guy that complains. But very disappointing....
Atmosphere: 2
Food: 2
Service: 4
Les Gibson
Great burger always
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries
Sumire Lala
They'll sure as anything charge you for everything you ordered, but you even more certainly won't get everything that ypu ordered. How hard is it to just give someone what they ordered ONE TIME. Will not be back, I have given them MULTIPLE CHANCES and they disappoint EVERY. SINGLE. TIME.
Atmosphere: 1
Food: 1
Service: 1
Andre Newhouse
The food was cold and horrible 😫, the lady at the window didn't take my scan and didn't know how to get my scan. Horrible experience
I always love a good burger and it's hard to beat Whataburger. They know how to make them right.
Atmosphere: 5
Food: 5
Service: 5
The Hungry Reviewer
Shrinkage and pricing.
Jerry Sherman
Never had their breakfast ......excellent!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pancakes, Breakfast Sandwich
Mike Chaco
Went through the drive thru today and ordered a salad and chicken strips. Did not receive any napkins or plastic wear to eat the salad. Too many hands in the meal prep and no quality check. Last time I will use the drive thru again.
Janessa Slaughter
I had a great experience at Whataburger, thanks to the manager, James and his team. He made sure my order was perfect and was genuinely friendly throughout my visit. The Whataburger was fresh and tasty, just what I was hoping for. The store was clean, the team seemed happy to be there, and the overall atmosphere welcoming. James’ attention to detail is what really stood out, and it made the visit that much better. I’ll definitely be back!
We always like going there when we're out there. Visiting. Always good service. Good food.
Atmosphere: 5
Food: 5
Service: 5
1st timer. Ordered 2 burgers, fries and 5 piece chicken strips for take out. Got home and realized they forgot the chicken strips. Burgers and fries were decent but not good enough to get over them messing up a simple order. Sticking to In N Out burger from now on.
Atmosphere: 3
Food: 3
Service: 1
This place used to be my regular stop on my way home after long double shifts. The night crew was so friendly and would greet me by name. One by one, the good night staff got promoted to dayshift and finally we experienced Matthew. I do not know what his problem is, I was never rude to him, and he has been extremely rude and unprofessional on several occasions now after making a complaint to the general manager James about it. Well, I see the behavior is coming from the top down at this location, because James is also rude and unprofessional, with no excuse or explanation for how we were treated. It is impossible to contact anyone above James, as Whataburger simply sends your complaint to the store manager that you’re complaining about. So I just wanted to make people aware that while this used to be a good location, food quality (dry burger patties, old cold fries, etc) has went down dramatically and the erratic, discriminatory behavior of this employee Matthew is uncalled for. What is the issue Matthew and James?
James and Matthew are the worst employees at this location and James is the general manager stay far away
Atmosphere: 1
Food: 1
Service: 1
This place has really gone down hill in the last few months. They are just as bad as most other fast food places at this point. Unfortunate...
Atmosphere: 1
Food: 1
Service: 1
We kind of got turned off by Whataburger in Phoenix came out here had a nice fresh experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries, Onion Rings
You guys need to fix your intercom through the drive-thru or something. I don't have a a loud vehicle, Had to practically yell into the microphone and they still got the order wrong. I asked for a double they gave me a single I asked for large fry they gave me large onion ring. Go back to exchange the onion ring for a french fry. They make fresh fries but they're undercooked. Hate to sound like that guy that complains. But very disappointing....
Atmosphere: 2
Food: 2
Service: 4
Great burger always
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries
They'll sure as anything charge you for everything you ordered, but you even more certainly won't get everything that ypu ordered. How hard is it to just give someone what they ordered ONE TIME. Will not be back, I have given them MULTIPLE CHANCES and they disappoint EVERY. SINGLE. TIME.
Atmosphere: 1
Food: 1
Service: 1
The food was cold and horrible 😫, the lady at the window didn't take my scan and didn't know how to get my scan. Horrible experience
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I always love a good burger and it's hard to beat Whataburger. They know how to make them right.
Atmosphere: 5
Food: 5
Service: 5
Shrinkage and pricing.
Never had their breakfast ......excellent!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pancakes, Breakfast Sandwich
Went through the drive thru today and ordered a salad and chicken strips. Did not receive any napkins or plastic wear to eat the salad. Too many hands in the meal prep and no quality check. Last time I will use the drive thru again.
I had a great experience at Whataburger, thanks to the manager, James and his team. He made sure my order was perfect and was genuinely friendly throughout my visit. The Whataburger was fresh and tasty, just what I was hoping for. The store was clean, the team seemed happy to be there, and the overall atmosphere welcoming. James’ attention to detail is what really stood out, and it made the visit that much better. I’ll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
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