El Pollo Loco

Name: El Pollo Loco
Address: 1969 Beverly Ave, Kingman, Arizona, 86409, US
Telephone: (928) 377-1998
Price range: $
Rating: 3.1

$ • Mexican, Chicken Shop, Fast Food

Hours:
1969 Beverly Ave, Kingman
(928) 377-1998

About El Pollo Loco

El Pollo Loco is known for its great and delicious food, with many customers calling it superb, fresh, and healthy. Portions are generous. Specific meals like the carbon tacos and chicken meal receive high praise for being so fresh and delicious. The preparation is careful, with sides like Mac n cheese or beans made fresh per order and vegetables steamed individually.

Service experiences vary. Many staff are described as friendly, kind, and fantastic, with some employees and management noted for hustling and providing excellent customer service that alleviates problems. The operational setup is often efficient, with dedicated stations for tacos, quesadillas, and order bagging, and sometimes two staff at the drive-thru to keep lines moving quickly. However, there are consistent criticisms. Some service is described as having no customer service, with staff being unhelpful, forgetting items like change, and not providing enough salsas or napkins. During rush hours, having only one cashier inside can lead to long waits.

The dining environment at this particular location has an issue with ventilation, making it very smoky inside, which is not a problem at other branches. While most have no complaints about the food quality, some suggest offering a military discount. Overall, customers are huge fans of the food but note that customer service and operational efficiency during busy times need work. Some will wait awhile before returning, while others eat there several times a week.