I was craving some sushi from here because it’s my favorite and when I called to place my order for pick up I was told by the cashier to place the order online. I informed her i wasn’t able to place an order online at the moment that if i could just place it over the phone. she said she would not take my order over the phone. i proceeded to ask for her manager than she asked for what and i said i wanted to speak about the inconvenience of not being able to place an order over the phone than she told me that it’s not an inconvenience and she informed me that her manager was not there, when I asked for her name she said she couldn’t give me that information so I asked when her manager would be back and she said he was away on a trip and Did not know when he would be back so I let her know i will be going in person to speak to a manager about this situation. i just called to simply place a simple one plate order that wouldn’t even take more than a minute to take the order but instead had to deal with the cashier and her atittude for longer than that would have took
Service: 1
Brianna Campos
Placed an online order on christmas and the online services were on and active so i was charged $58 for my order, showed up and it was closed. When i called for a refund they told me they cannot do it in store, gave me an email to request a refund. Nobody ever responded through the email & i had to get the charge disputed through my bank and not the establishment. Management is not helpful and seems like they do not know how to do a basic job.
Atmosphere: 1
Food: 1
Service: 1
annie s.
Need to hire someone that speaks English. Also so cheap charge for sauces to go and was trying to charge for a to go box. Then they started laughing, do better Laveen!!!!! Spent $50 for dinner and will never come back again!!!!
Atmosphere: 1
Food: 1
Service: 1
lisa howard
Always fresh and delicious!
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chicken Bowl
Don “done62” E
Waited 25 minutes to be told that my order was lost and that they can't give refunds
Atmosphere: 3
Food: 1
Service: 1
Enrique Flores
food was delicious the customer service was great and the food got there pretty quick..I' coming back an other
Atmosphere: 5
Food: 5
Service: 5
jamie easley
Quantity was lacking to say the least. I ordered the noodles with a mix of chicken and beef and the protein was very minimum. I asked the staff and they basically said it is what it is.
Atmosphere: 2
Food: 3
Service: 1
Robert McQueen
Please don’t frequent this location. All tip money is taken by the owner. I don’t know how you feel about that but in my eyes, this owner does not need to be in business if he’s stealing from his employees.
Atmosphere: 2
Food: 1
Service: 5
Recommended dishes: Sushi
Charles Bearman
Food is consistently good, go here often
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
Brian De Guia
Taste - 4 Service - 3 Ambiance - 3 Location - 5 Value - 4
Apparently you can’t have sauce unless you’re eating IN the restaurant??? If you want to go, you have to pour it on your food…. Even if you don’t want that???? No $.01 plastic ramekin can leave their store unless you pay for it????? Stupid policy. Quite literally never coming again. We spent $40 on sushi and tipped on top of that. What a joke.
Atmosphere: 1
Food: 3
Service: 1
Shelley Burton
I ordered to go on 3 different occasions and each order had errors, one of the issues was missing items, such as chicken on a chicken order. Ordered the Katsu and the sauce was missing. Also ordered Sushi and the wasabi and ginger was missing. Since no order can be remade and no order will be refunded I reached out to Human Resources.
Hailey Cox from Human Resources responded and was extremely rude and condescending. This was one of her responses "We were waiting for a response from you to our last email. Typically that's how email conversations go. One person emails and the other responds." When I responded showing my email this was my response "There was no question in your email it was just a bunch of statements. When having a conversation a question needs to be asked in order to elicit a response. Since no question was posed the conversation presented itself as concluded"
Another one, mind you no where on the website does it state you need to ask for wasabi or ginger, "I wanted to clarify that the ginger wasabi is complimentary but is provided only upon request. You can simply ask our staff for it, or you’ll find it available at the condiment bar in our restaurant. It is not something that is handed out with each order"
Extremely unprofessional
******Since I posted this review on 9/10 this was the exchange from Hailey Cox, only offering to to talk further if I remove my review. "The first of resolving your issue would be to work together, instead of going online and leaving a review. If you want to resolve your issue through the means of social media review then you may do so and our conversation will be over. Please let me know how you would like to proceed"
This was my response to this:"I tried to do that before posting on social media, and you continued to be rude and condescending. Instead of working with me, you treated me like an idiot. I would never respond or treat anyone in that manner. I was never rude; I reached out to ask for a resolution, and rather than work with a paying customer, you handled it highly unprofessional. Maybe you need to realize that, apologize, and help rather than only changing your response since I posted online.
Her response "Never once was I rude I've always responded to your messages. You are entitled to your opinion and since you chose to use social media to resolve your issues it looks like you've received what you were looking for. At this time I will consider the issue resolved"
My response: "Maybe you should go back to a class on how to speak and deal with customers as you are in the wrong line of business. You were extremely condescending and acted as if I was a child on a how a conversation works. You never offered a resolution or even attempted one, rather you deflected and never addressed the issues. Only thing you stated was regarding the wasabi and I showed how that was incorrect. Never addressed the issue with missing chicken, or missing sauce on the chicken katsu. Pls show or explain how you attempted to address any of this?! Who is your supervisor? You care more that I went to social media due to YOUR response rather then work with me at anytime!
Her response "If you are interested in resolving the issue then please remove your review and then we can continue. If not your review stands as the resolution to this particular issue"
Only if I remove my review will she entertain actually correcting any issues we had, this is the worst exchange I have encountered with someone who is the manger of human relations.
Its Sadderday
I ordered a bowl with a side of teriyaki and the white girl there with a bad attitude cut me off said she can’t do anything on the side she said I would have to grab it from the bar there. The bar didn’t have a plastic container to put it on the side so I asked for the condiment cup and she said she ran out. I told her I just saw her bring a brand new plate of food to customers with five of them and she goes “well idk what to tell you I am out of it.” She needs training on customer service she was also barking orders at all her coworkers rudely
Atmosphere: 1
Food: 1
Service: 1
LiLisa G
Presentation of food was great. Portions are small. I placed my order for pick up. When I got there the guy at the registere was on his phone appearing to be texting,. He did not look at me, just mumble something that said will be right with you. After a couple minutes he put his phone in his pocket amd looked at a coworker. I said out loud that I was picking up and order. He asked for my last name and sent me on my way. Customer service needs some could be better. If you are going to make me wait while you text and giggle at your phone, make sure to make up for it with and that l you for waiting, and maybe say some sort of closing. Such as thank you for coming in, enjoy your meal. Have a good day. Something like that.
Atmosphere: 4
Food: 3
Service: 1
myrian ochoa
I ordered a bowl with a side of teriyaki and the white girl there with a bad attitude cut me off said she can’t do anything on the side she said I would have to grab it from the bar there. The bar didn’t have a plastic container to put it on the side so I asked for the condiment cup and she said she ran out. I told her I just saw her bring a brand new plate of food to customers with five of them and she goes “well idk what to tell you I am out of it.” She needs training on customer service she was also barking orders at all her coworkers rudely
I was craving some sushi from here because it’s my favorite and when I called to place my order for pick up I was told by the cashier to place the order online. I informed her i wasn’t able to place an order online at the moment that if i could just place it over the phone. she said she would not take my order over the phone. i proceeded to ask for her manager than she asked for what and i said i wanted to speak about the inconvenience of not being able to place an order over the phone than she told me that it’s not an inconvenience and she informed me that her manager was not there, when I asked for her name she said she couldn’t give me that information so I asked when her manager would be back and she said he was away on a trip and Did not know when he would be back so I let her know i will be going in person to speak to a manager about this situation. i just called to simply place a simple one plate order that wouldn’t even take more than a minute to take the order but instead had to deal with the cashier and her atittude for longer than that would have took
Service: 1
Placed an online order on christmas and the online services were on and active so i was charged $58 for my order, showed up and it was closed. When i called for a refund they told me they cannot do it in store, gave me an email to request a refund. Nobody ever responded through the email & i had to get the charge disputed through my bank and not the establishment. Management is not helpful and seems like they do not know how to do a basic job.
Atmosphere: 1
Food: 1
Service: 1
Need to hire someone that speaks English. Also so cheap charge for sauces to go and was trying to charge for a to go box. Then they started laughing, do better Laveen!!!!! Spent $50 for dinner and will never come back again!!!!
Atmosphere: 1
Food: 1
Service: 1
Always fresh and delicious!
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chicken Bowl
Waited 25 minutes to be told that my order was lost and that they can't give refunds
Atmosphere: 3
Food: 1
Service: 1
food was delicious the customer service was great and the food got there pretty quick..I' coming back an other
Atmosphere: 5
Food: 5
Service: 5
Quantity was lacking to say the least. I ordered the noodles with a mix of chicken and beef and the protein was very minimum. I asked the staff and they basically said it is what it is.
Atmosphere: 2
Food: 3
Service: 1
Please don’t frequent this location. All tip money is taken by the owner. I don’t know how you feel about that but in my eyes, this owner does not need to be in business if he’s stealing from his employees.
Atmosphere: 2
Food: 1
Service: 5
Recommended dishes: Sushi
Food is consistently good, go here often
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
Taste - 4
Service - 3
Ambiance - 3
Location - 5
Value - 4
3.8
Restaurantji Recommends
Apparently you can’t have sauce unless you’re eating IN the restaurant??? If you want to go, you have to pour it on your food…. Even if you don’t want that???? No $.01 plastic ramekin can leave their store unless you pay for it????? Stupid policy. Quite literally never coming again. We spent $40 on sushi and tipped on top of that. What a joke.
Atmosphere: 1
Food: 3
Service: 1
I ordered to go on 3 different occasions and each order had errors, one of the issues was missing items, such as chicken on a chicken order. Ordered the Katsu and the sauce was missing. Also ordered Sushi and the wasabi and ginger was missing. Since no order can be remade and no order will be refunded I reached out to Human Resources.
Hailey Cox from Human Resources responded and was extremely rude and condescending. This was one of her responses "We were waiting for a response from you to our last email. Typically that's how email conversations go. One person emails and the other responds." When I responded showing my email this was my response "There was no question in your email it was just a bunch of statements. When having a conversation a question needs to be asked in order to elicit a response. Since no question was posed the conversation presented itself as concluded"
Another one, mind you no where on the website does it state you need to ask for wasabi or ginger, "I wanted to clarify that the ginger wasabi is complimentary but is provided only upon request. You can simply ask our staff for it, or you’ll find it available at the condiment bar in our restaurant. It is not something that is handed out with each order"
Extremely unprofessional
******Since I posted this review on 9/10 this was the exchange from Hailey Cox, only offering to to talk further if I remove my review.
"The first of resolving your issue would be to work together, instead of going online and leaving a review. If you want to resolve your issue through the means of social media review then you may do so and our conversation will be over. Please let me know how you would like to proceed"
This was my response to this:"I tried to do that before posting on social media, and you continued to be rude and condescending. Instead of working with me, you treated me like an idiot. I would never respond or treat anyone in that manner. I was never rude; I reached out to ask for a resolution, and rather than work with a paying customer, you handled it highly unprofessional.
Maybe you need to realize that, apologize, and help rather than only changing your response since I posted online.
Her response "Never once was I rude I've always responded to your messages. You are entitled to your opinion and since you chose to use social media to resolve your issues it looks like you've received what you were looking for. At this time I will consider the issue resolved"
My response: "Maybe you should go back to a class on how to speak and deal with customers as you are in the wrong line of business. You were extremely condescending and acted as if I was a child on a how a conversation works. You never offered a resolution or even attempted one, rather you deflected and never addressed the issues. Only thing you stated was regarding the wasabi and I showed how that was incorrect. Never addressed the issue with missing chicken, or missing sauce on the chicken katsu.
Pls show or explain how you attempted to address any of this?!
Who is your supervisor? You care more that I went to social media due to YOUR response rather then work with me at anytime!
Her response "If you are interested in resolving the issue then please remove your review and then we can continue. If not your review stands as the resolution to this particular issue"
Only if I remove my review will she entertain actually correcting any issues we had, this is the worst exchange I have encountered with someone who is the manger of human relations.
I ordered a bowl with a side of teriyaki and the white girl there with a bad attitude cut me off said she can’t do anything on the side she said I would have to grab it from the bar there. The bar didn’t have a plastic container to put it on the side so I asked for the condiment cup and she said she ran out. I told her I just saw her bring a brand new plate of food to customers with five of them and she goes “well idk what to tell you I am out of it.” She needs training on customer service she was also barking orders at all her coworkers rudely
Atmosphere: 1
Food: 1
Service: 1
Presentation of food was great. Portions are small. I placed my order for pick up. When I got there the guy at the registere was on his phone appearing to be texting,. He did not look at me, just mumble something that said will be right with you. After a couple minutes he put his phone in his pocket amd looked at a coworker. I said out loud that I was picking up and order. He asked for my last name and sent me on my way. Customer service needs some could be better. If you are going to make me wait while you text and giggle at your phone, make sure to make up for it with and that l you for waiting, and maybe say some sort of closing. Such as thank you for coming in, enjoy your meal. Have a good day. Something like that.
Atmosphere: 4
Food: 3
Service: 1
I ordered a bowl with a side of teriyaki and the white girl there with a bad attitude cut me off said she can’t do anything on the side she said I would have to grab it from the bar there. The bar didn’t have a plastic container to put it on the side so I asked for the condiment cup and she said she ran out. I told her I just saw her bring a brand new plate of food to customers with five of them and she goes “well idk what to tell you I am out of it.” She needs training on customer service she was also barking orders at all her coworkers rudely
Atmosphere: 1
Food: 1
Service: 1
Loading...