By far best BK in town, the team is super friendly and quick. They definitely live by the "have it your way" philosophy that seems to have been lost across the board at many locations not just BK. Came in during breakfast because I was getting repairs done on my car across the street. I asked if we could by chance order from the lunch menu (don't really like bfast foods) and the person at the register whom I think may even be the manager, I'm not sure, but if he's not he definitely deserves a promotion, anyway, back to the story, he excitedly and super friendly told us that of course we could order from the lunch menu. They made our food completely fresh which was awesome, and he came up to hand my daughter some toys that they had extra of, we did not order a kids meal or anything but the fact that he went out of his way to do that was a great experience because my daughter was slightly bummed about not having a play area here but this made her day! Also, it wasn't just one toy he brought over 4! I know this obviously wouldn't happen every time, it just so happened that they had extra from an outdated promotion but the fact that he took the time out to do this for my daughter, definitely earns my business for life. It's little things like that that just make the experience for a customer unforgettable especially in a time where the service industry is in my opinion increasingly declining (bad attitudes, carelessness, laziness, etc.). Also, while sitting here enjoying our meal, there had been more patrons coming in and the way the cashier was making great conversation and actively listening to the customers was awesome, there was specifically customers that came in that happened to be traveling from what I could hear and the Burger King worker was intently listening to their stories, on the way out. He thanked them for their business and told them to have a safe trip, It's interactions like this that make differences in people's days and a great experience for customers. This Burger King has my future business and is a clear representation/redemption of what truly makes them the "BURGER KING". Thanks for reading my full review of your stuck till the end I know it's quite long but these guys were awesome and deserve praise.Kid-friendliness: Read my review! :)
Jorge Melgoza
Rude people and understaffed. I waited at the counter for 5 minutes to place an order and even though the lady making the french-fries saw me she never acknowledged the fact that someone would take my order soon. The only other guy that was there was taking orders at drive thru window. When I finally asked the lady if there was anyone taking orders at the counter she was very rude and said that I would have to be patient that there was only two people there. If she would of from the beginning told me that in a nice way I would of understood and waited. My husband and I walked out to never come back.
jackkL7548XG
Kind of hard to do while you are waiting in line. Got to window and Julio said the code was too long for the app. I called BS , he said supervisor was in the lobby. supervisor. He said she was in the lobby.
Mary C.
Shame on these Burger King employees at the Costco Drive location for sending out the meal they did to us last night through Door Dash. Ordered a Bacon King Sandwich -- no bacon, no requested added bbq sauce, no king. Also ordered a BBQ Bacon and Cheese BK Royal Crispy Chicken Sandwich-- no bacon, no bbq sauce, no cheese, no added requested pickles or mustard. What I got was a small, almost brick hard, cold chicken patty in the middle of a big bun slathered in mayonnaise with a ton of lettuce. Also ordered 2 orders of chicken fries and only got 1. Fries were also hard and cold. Employees that sent out this food have no pride in themselves or doing a good job. Worst meal ever! Avoid this location if at all possible.
Syl M.
We just pulled up to order from the drive thru with an hour before closing . Customers are in the lobby . Waited and waited and waited no one greeted us so we drive through and saw one gal cleaning the lobby not answering her headset. So I called 3x to see if they were still open.. no answer. Just lost a customer. Definitely care about closing up shop rather than getting business !
Suzanne R.
Horrible service and I will never return and I give them a zero rating for their poor customer service. They are always shorthanded and they will go out of business no wonder why McDonald's is booming because they care & have impeccable customer service. They did not get my sons order right two days ago I go there at least once a week for him when I'm in the area and the manager wouldn't make me and give me a free whopper because their policy is 24 hours!! I can afford to buy whatever I want but if you can't make it right by the customer after having crappy food that's on you! You don't deserve my business. I brought the receipt and showed them a picture of the whopper that was wrong and the fact that my son couldn't eat it because he didn't like it because it had all the stuff on it that he didn't want you can take your $7.50 crappy burger and give it to somebody who cares.
Jordan B.
If I could give this place one star I would. They are rude and disrespectful, the girl working the driver thru was so rude and yelled that she couldn't hear us through the speaker so we spoke up and we were still talked to disrespectfully. I ordered a whopper with only cheese and they put everything on it.
Demi Conesa
The food is okay the staff is fine but this is the dirtiest fast food restaurant I have ever been in, the floor in the lobby is always sticky all over, there’s flies everywhere, there’s food on the ground and on the tables the trashes are always full inside and outside. And they have no option for water at the soda machine. Makes you not want to eat here after going inside
Tanay Anderson
Usually I go to this Burger King all the time and don’t have an issue but today will be the last time I go… so I go through the drive thru and when I pull up you know they say welcome to Burger King I said ( hi Goodmorning give me just a second to look over the menu) someone literally a few seconds later was like what can I get for you and again I said could you give me just a second I’m looking at the menu then 2 more times and I’m like I asked for a second to look at the menu…. When I was ready to order which was literally like a minute some rude chick is like o now you want to order …. (Needless to say I left and Burger King lost a customer who goes to that location every day
Kyle Catlin
The employees named isreal and patricia are bad for business. The way they talk to customers is like they are straight from the hood. I can't believe i was treated that way. I had a police officer come and deal with the situation. They were going to make me leave without my food or a refund. They laughed, smiled, and waved good bye with so much pride in what they were doing. The officer went inside and spoke to them. The employees said in band. Band because i waited and complained. Their GM needs to be made aware that this kind of behavior is not okay. I just came to get my 9 year old daughter a burger and ice cream. I can't believe she had to see that.
The worst ever. Bad service. They don't get your order right. The GM is not service oriented. Once you have a complaint they basically say "Check your order when we give it to you." You ask for your money back and they say , ,,,,"return all the food.,"Don't go there. Go to In N Out or McDonald's or a local burger joint.
Leo C.
Everybody hates their job. The place is dirty and the owner does not give a s**** Only good employee was the young kid that seems to be working a summer job but he is in the process of getting his soul crush. Sad place
Courtney Miller
drive thru took forever so if you’re looking for FAST food , this isn’t it. but the food was good
Craig M
Terrible service. Just because you have a body at counter doesn’t mean you don’t train them in basic customer service. Don’t stick your hand down inside my cup before you give it to me. Drink station was a gross mess.
Jared Voorhees
Messy as hell. Trash is overflowing in the dining area and on the floor. Food on the tables
By far best BK in town, the team is super friendly and quick. They definitely live by the "have it your way" philosophy that seems to have been lost across the board at many locations not just BK. Came in during breakfast because I was getting repairs done on my car across the street. I asked if we could by chance order from the lunch menu (don't really like bfast foods) and the person at the register whom I think may even be the manager, I'm not sure, but if he's not he definitely deserves a promotion, anyway, back to the story, he excitedly and super friendly told us that of course we could order from the lunch menu. They made our food completely fresh which was awesome, and he came up to hand my daughter some toys that they had extra of, we did not order a kids meal or anything but the fact that he went out of his way to do that was a great experience because my daughter was slightly bummed about not having a play area here but this made her day! Also, it wasn't just one toy he brought over 4! I know this obviously wouldn't happen every time, it just so happened that they had extra from an outdated promotion but the fact that he took the time out to do this for my daughter, definitely earns my business for life. It's little things like that that just make the experience for a customer unforgettable especially in a time where the service industry is in my opinion increasingly declining (bad attitudes, carelessness, laziness, etc.). Also, while sitting here enjoying our meal, there had been more patrons coming in and the way the cashier was making great conversation and actively listening to the customers was awesome, there was specifically customers that came in that happened to be traveling from what I could hear and the Burger King worker was intently listening to their stories, on the way out. He thanked them for their business and told them to have a safe trip, It's interactions like this that make differences in people's days and a great experience for customers. This Burger King has my future business and is a clear representation/redemption of what truly makes them the "BURGER KING". Thanks for reading my full review of your stuck till the end I know it's quite long but these guys were awesome and deserve praise.Kid-friendliness: Read my review! :)
Rude people and understaffed. I waited at the counter for 5 minutes to place an order and even though the lady making the french-fries saw me she never acknowledged the fact that someone would take my order soon. The only other guy that was there was taking orders at drive thru window. When I finally asked the lady if there was anyone taking orders at the counter she was very rude and said that I would have to be patient that there was only two people there. If she would of from the beginning told me that in a nice way I would of understood and waited. My husband and I walked out to never come back.
Kind of hard to do while you are waiting in line. Got to window and Julio said the code was too long for the app. I called BS , he said supervisor was in the lobby. supervisor. He said she was in the lobby.
Shame on these Burger King employees at the Costco Drive location for sending out the meal they did to us last night through Door Dash. Ordered a Bacon King Sandwich -- no bacon, no requested added bbq sauce, no king. Also ordered a BBQ Bacon and Cheese BK Royal Crispy Chicken Sandwich-- no bacon, no bbq sauce, no cheese, no added requested pickles or mustard. What I got was a small, almost brick hard, cold chicken patty in the middle of a big bun slathered in mayonnaise with a ton of lettuce. Also ordered 2 orders of chicken fries and only got 1. Fries were also hard and cold. Employees that sent out this food have no pride in themselves or doing a good job. Worst meal ever! Avoid this location if at all possible.
We just pulled up to order from the drive thru with an hour before closing . Customers are in the lobby . Waited and waited and waited no one greeted us so we drive through and saw one gal cleaning the lobby not answering her headset. So I called 3x to see if they were still open.. no answer. Just lost a customer. Definitely care about closing up shop rather than getting business !
Horrible service and I will never return and I give them a zero rating for their poor customer service. They are always shorthanded and they will go out of business no wonder why McDonald's is booming because they care & have impeccable customer service. They did not get my sons order right two days ago I go there at least once a week for him when I'm in the area and the manager wouldn't make me and give me a free whopper because their policy is 24 hours!! I can afford to buy whatever I want but if you can't make it right by the customer after having crappy food that's on you! You don't deserve my business. I brought the receipt and showed them a picture of the whopper that was wrong and the fact that my son couldn't eat it because he didn't like it because it had all the stuff on it that he didn't want you can take your $7.50 crappy burger and give it to somebody who cares.
If I could give this place one star I would. They are rude and disrespectful, the girl working the driver thru was so rude and yelled that she couldn't hear us through the speaker so we spoke up and we were still talked to disrespectfully. I ordered a whopper with only cheese and they put everything on it.
The food is okay the staff is fine but this is the dirtiest fast food restaurant I have ever been in, the floor in the lobby is always sticky all over, there’s flies everywhere, there’s food on the ground and on the tables the trashes are always full inside and outside. And they have no option for water at the soda machine. Makes you not want to eat here after going inside
Usually I go to this Burger King all the time and don’t have an issue but today will be the last time I go… so I go through the drive thru and when I pull up you know they say welcome to Burger King I said ( hi Goodmorning give me just a second to look over the menu) someone literally a few seconds later was like what can I get for you and again I said could you give me just a second I’m looking at the menu then 2 more times and I’m like I asked for a second to look at the menu…. When I was ready to order which was literally like a minute some rude chick is like o now you want to order …. (Needless to say I left and Burger King lost a customer who goes to that location every day
The employees named isreal and patricia are bad for business. The way they talk to customers is like they are straight from the hood. I can't believe i was treated that way. I had a police officer come and deal with the situation. They were going to make me leave without my food or a refund. They laughed, smiled, and waved good bye with so much pride in what they were doing. The officer went inside and spoke to them. The employees said in band. Band because i waited and complained. Their GM needs to be made aware that this kind of behavior is not okay. I just came to get my 9 year old daughter a burger and ice cream. I can't believe she had to see that.
Restaurantji Recommends
The worst ever. Bad service. They don't get your order right. The GM is not service oriented. Once you have a complaint they basically say "Check your order when we give it to you." You ask for your money back and they say , ,,,,"return all the food.,"Don't go there. Go to In N Out or McDonald's or a local burger joint.
Everybody hates their job. The place is dirty and the owner does not give a s**** Only good employee was the young kid that seems to be working a summer job but he is in the process of getting his soul crush. Sad place
drive thru took forever so if you’re looking for FAST food , this isn’t it. but the food was good
Terrible service. Just because you have a body at counter doesn’t mean you don’t train them in basic customer service. Don’t stick your hand down inside my cup before you give it to me. Drink station was a gross mess.
Messy as hell. Trash is overflowing in the dining area and on the floor. Food on the tables