We ordered the club and Philly cheesesteak. Both were made fresh and with our desired toppings. The bread tasted great! The toppings were fresh and the deli meat sliced fresh. The steak was grilled and the cheese melted just right! Only bummer was half the fountain drink options were out of order. Restaurant was clean and plenty of seating options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subs
Kevin Lester
I work down the street, so I come by this JM location often. Their workers are always kind and the food is great.But, after tonight, I knew I had to leave a review: I came in about 15 minutes before closing tonight because my family just got back into town from vacation, and I didn't want to cook. There were a few other customers still there eating, one guy in front of me in line, and two employees (one making food, one sweeping the floor)Then, all of a sudden, the guy in front of me lost his mind - he started yelling at the other guests and the employees - I've never seen anything like it - guy went from 0 to 10 in seconds. The employees were being really kind and tried to respond well, but he got more upset and threatened to fight one of the employees. It was ok at all, so myself and another guest (who was a big dude) spoke up, and the guy left yelling.The employee who was threatened took a moment to gather himself, and then just moved right in to asking me what I wanted. We (the customers) tried to offer them some calm and assurance - it really sucks that random dudes take their anger out on folks in customer service who don't deserve it. Honestly, it was kind of a scary situation, especially to folks as young as the ones who were working tonight, but they handled it really well and kept a bad situation from getting worse.I made sure to tip extra well, and I might drop by tomorrow to put a good word in to the management - I hope they are taking good care of their staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kids Meal, Big Kahuna Cheese Steak, Subs, Club Sub, The Original Italian
Dawn G
Ordered a mini tuna sub and I am very unhappy with it. There was no way to even pick it up and eat it the way it was and had to put it on a different bun before it could be eaten.
Atmosphere: 4
Food: 1
Service: 4
Anthony Morales
Extremely expensive. Extremely good. I blame Trump? Very nice associates, though.Parking: 2 take out only spots.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subs, Chipotle Cheese Steak
no thanks
Tip: Goto the nearby Subway or Jimmy Johns if you are craving a sub. Avoid this location.Upon entering the store, I was neither greeted nor even given eye contact by any employee. 4 of which were standing at ready to make food. There were only 3 customers in line which had all seemed to be helped.My order was not in the pickup area so I decided to be patient as I understand that estimated times are not completely accurate. After standing for a few minutes with nothing said to me, I sat at the closest table to the cashier with eyes forward waiting for my order. Approximately 5 minutes later, another individual came in and was greeted, asked for a name and then told their order would be ready shortly. This individual received their order in a few minutes. During this time there was 2 pickup orders completed but not in the pickup section. Sitting behind a cashier with crutches who just looked down and ignored everything and everyone with an angry expression on his face.I proceeded to wait an additional 8 minutes and now being over 30 minutes post order, I decided to interrupt another person in checkout line and low and behold, one of those completed orders sitting there behind the cashier (not anywhere near pickup section) was my completed sandwich! Now I have been completely ignored, my order already completed without any way to retrieve it(after I had paid online) and no words whatsoever, just a "here ya go".A bit frustrated but understanding of the situation, I leave the restaurant in order to eat in my car due to the sticky tables covered in crumbs.I was met with a crushed flattened sandwich that had clearly been smushed. The bread, turkey, provolone, and mayo were there. Now, expecting there to also be salt, tomato, red vinegar, banana peppers, oregano, and pickle I was met with no salt, vinegar or oregano, a single half slice of tomato on one portion, with two pickle slices, and one single lonely banana pepper slice in the wrapper, but not on the sandwich itself. Ah yes, my honey mustard I requested twice, it was nowhere to be found.Being the first time I have ever decided to try Jersey Mikes, I must say that the food is industry standard on par with the other chain sub shops, but the customer service and incorrect order to that degree is a clear sign to stay far clear of not only this location, but Jersey Mikes as a whole.
Atmosphere: 1
Food: 1
Service: 1
Remon Lapid
I especially appreciate the care they take in preparing their gluten-free food. My wife has Celiac disease and is very sensitive to gluten and we've never had a contamination problem. Oh, and I like their sandwiches!
Food: 5
Service: 5
Recommended dishes: Subs
Linda Strempek
Ordered three subs and two were not according to my requests for my order. Big Kahuna had jalapeños which we indicated was not to be on sandwich and Chicken sandwich included cheese which we indicated not to be in sandwich as my strict medical diet excludes cheese.
Service: 3
Kelly S.
this location does nothing but mess up orders. several times in the past we let the little errors be forgiven. tonight i ordered 2 regular subs that ended up being onlu meat, cheese abd bread. one was supposed to have lettuce, onion, tomato and banana peppers along with extra mayo... the other sub was just onions and lettuce with mayo ...nope it was just meat and no cheese and no lettuce onions or mayo...all I got from management was mistakes happen... once is a mistake every time is lack of attention to detail.... hoping manager can get the refund done because she said I cant had to come from higher up than her... i would recommend you go to eegees or subway or jimmy johns... Mikes's has gone downhill... would give zero stars if i could
Kelli Colaluca
The woman taking our order was so out going and friendly. She made our visit very enjoyable. Our subs were made perfectly and were delicious. We grabbed a large chocolate chip cookie to go with our subs. It was so good!!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Subs, Cookie, The Original Italian
Johnf Comeau
My first time ever having a not so good experience. I've been there many times and it's always been good. My last visit, the bread was not fresh. It was hard and crumbled in my hand. Dried out. Was horrible. I let the on duty manager know and showed him. His comment was that I'm not the first one to say something. He asked me if I wanted a refund. I told him, no but what I'd like is a better experience and fresh bread next time I come in. I will point out that the staff working were very nice and friendly.The manager needs some guidance on directing his crew to clean the tables and floors. I was the only one there, they had time. They needed direction.
I love the food at Jersey mikes, however in the last two weeks they have screwed up three of my orders. They lost one of my orders completely, have no idea what even happened to it. Just disappeared after I called it in and it was prepared and put on the countertop. I called in a Philly cheesesteak, I asked for no peppers, they loaded it with peppers. I ordered another Philly cheesesteak last night with no peppers because I am allergic to peppers, they end up giving me a chicken steak sandwich loaded with peppers!! The people who are taking phone orders are not paying attention and listening to what the customers are saying!
Bill Serano
"New GM" acts like a child. She needs to be demoted asap! Jersey mikes should be embarassed. There are other employees who are amazing tho.
Atmosphere: 5
Food: 5
Service: 5
Bill S.
Awful there "new GM" probably 16 or acts like it. worst service she needs to be demoted!
michael tourtillott
Best staff ever!!!! Passing through to Cruces and will alway come back to this location when near
Connor Scholl
Great management and staff and the sandwiches are consistent, that's hard to beat.
We ordered the club and Philly cheesesteak. Both were made fresh and with our desired toppings. The bread tasted great! The toppings were fresh and the deli meat sliced fresh. The steak was grilled and the cheese melted just right! Only bummer was half the fountain drink options were out of order. Restaurant was clean and plenty of seating options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subs
I work down the street, so I come by this JM location often. Their workers are always kind and the food is great.But, after tonight, I knew I had to leave a review: I came in about 15 minutes before closing tonight because my family just got back into town from vacation, and I didn't want to cook. There were a few other customers still there eating, one guy in front of me in line, and two employees (one making food, one sweeping the floor)Then, all of a sudden, the guy in front of me lost his mind - he started yelling at the other guests and the employees - I've never seen anything like it - guy went from 0 to 10 in seconds. The employees were being really kind and tried to respond well, but he got more upset and threatened to fight one of the employees. It was ok at all, so myself and another guest (who was a big dude) spoke up, and the guy left yelling.The employee who was threatened took a moment to gather himself, and then just moved right in to asking me what I wanted. We (the customers) tried to offer them some calm and assurance - it really sucks that random dudes take their anger out on folks in customer service who don't deserve it. Honestly, it was kind of a scary situation, especially to folks as young as the ones who were working tonight, but they handled it really well and kept a bad situation from getting worse.I made sure to tip extra well, and I might drop by tomorrow to put a good word in to the management - I hope they are taking good care of their staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kids Meal, Big Kahuna Cheese Steak, Subs, Club Sub, The Original Italian
Ordered a mini tuna sub and I am very unhappy with it. There was no way to even pick it up and eat it the way it was and had to put it on a different bun before it could be eaten.
Atmosphere: 4
Food: 1
Service: 4
Extremely expensive. Extremely good. I blame Trump? Very nice associates, though.Parking: 2 take out only spots.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subs, Chipotle Cheese Steak
Tip: Goto the nearby Subway or Jimmy Johns if you are craving a sub. Avoid this location.Upon entering the store, I was neither greeted nor even given eye contact by any employee. 4 of which were standing at ready to make food. There were only 3 customers in line which had all seemed to be helped.My order was not in the pickup area so I decided to be patient as I understand that estimated times are not completely accurate. After standing for a few minutes with nothing said to me, I sat at the closest table to the cashier with eyes forward waiting for my order. Approximately 5 minutes later, another individual came in and was greeted, asked for a name and then told their order would be ready shortly. This individual received their order in a few minutes. During this time there was 2 pickup orders completed but not in the pickup section. Sitting behind a cashier with crutches who just looked down and ignored everything and everyone with an angry expression on his face.I proceeded to wait an additional 8 minutes and now being over 30 minutes post order, I decided to interrupt another person in checkout line and low and behold, one of those completed orders sitting there behind the cashier (not anywhere near pickup section) was my completed sandwich! Now I have been completely ignored, my order already completed without any way to retrieve it(after I had paid online) and no words whatsoever, just a "here ya go".A bit frustrated but understanding of the situation, I leave the restaurant in order to eat in my car due to the sticky tables covered in crumbs.I was met with a crushed flattened sandwich that had clearly been smushed. The bread, turkey, provolone, and mayo were there. Now, expecting there to also be salt, tomato, red vinegar, banana peppers, oregano, and pickle I was met with no salt, vinegar or oregano, a single half slice of tomato on one portion, with two pickle slices, and one single lonely banana pepper slice in the wrapper, but not on the sandwich itself. Ah yes, my honey mustard I requested twice, it was nowhere to be found.Being the first time I have ever decided to try Jersey Mikes, I must say that the food is industry standard on par with the other chain sub shops, but the customer service and incorrect order to that degree is a clear sign to stay far clear of not only this location, but Jersey Mikes as a whole.
Atmosphere: 1
Food: 1
Service: 1
I especially appreciate the care they take in preparing their gluten-free food. My wife has Celiac disease and is very sensitive to gluten and we've never had a contamination problem. Oh, and I like their sandwiches!
Food: 5
Service: 5
Recommended dishes: Subs
Ordered three subs and two were not according to my requests for my order. Big Kahuna had jalapeños which we indicated was not to be on sandwich and Chicken sandwich included cheese which we indicated not to be in sandwich as my strict medical diet excludes cheese.
Service: 3
this location does nothing but mess up orders. several times in the past we let the little errors be forgiven. tonight i ordered 2 regular subs that ended up being onlu meat, cheese abd bread. one was supposed to have lettuce, onion, tomato and banana peppers along with extra mayo... the other sub was just onions and lettuce with mayo ...nope it was just meat and no cheese and no lettuce onions or mayo...all I got from management was mistakes happen... once is a mistake every time is lack of attention to detail.... hoping manager can get the refund done because she said I cant had to come from higher up than her... i would recommend you go to eegees or subway or jimmy johns... Mikes's has gone downhill... would give zero stars if i could
The woman taking our order was so out going and friendly. She made our visit very enjoyable. Our subs were made perfectly and were delicious. We grabbed a large chocolate chip cookie to go with our subs. It was so good!!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Subs, Cookie, The Original Italian
My first time ever having a not so good experience. I've been there many times and it's always been good. My last visit, the bread was not fresh. It was hard and crumbled in my hand. Dried out. Was horrible. I let the on duty manager know and showed him. His comment was that I'm not the first one to say something. He asked me if I wanted a refund. I told him, no but what I'd like is a better experience and fresh bread next time I come in. I will point out that the staff working were very nice and friendly.The manager needs some guidance on directing his crew to clean the tables and floors. I was the only one there, they had time. They needed direction.
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
I love the food at Jersey mikes, however in the last two weeks they have screwed up three of my orders. They lost one of my orders completely, have no idea what even happened to it. Just disappeared after I called it in and it was prepared and put on the countertop. I called in a Philly cheesesteak, I asked for no peppers, they loaded it with peppers. I ordered another Philly cheesesteak last night with no peppers because I am allergic to peppers, they end up giving me a chicken steak sandwich loaded with peppers!! The people who are taking phone orders are not paying attention and listening to what the customers are saying!
"New GM" acts like a child. She needs to be demoted asap! Jersey mikes should be embarassed. There are other employees who are amazing tho.
Atmosphere: 5
Food: 5
Service: 5
Awful there "new GM" probably 16 or acts like it. worst service she needs to be demoted!
Best staff ever!!!! Passing through to Cruces and will alway come back to this location when near
Great management and staff and the sandwiches are consistent, that's hard to beat.
Atmosphere: 5
Food: 5
Service: 5