This employee with the black and blonde hair, black top holding up the counter sadly felt she had more important things to be doing instead of working with her team during a busy lunch rush. I came in and stood at the counter just watching. Made eye contact with her as she was talking to an employee on the east side of the building. Then she walked past me without saying anything and went over to the north west of the building at the drive thru and started talking to this employee as she was working. The tall gentleman was rocking it with orders from both sides and doordash deliveries. He approached me and started searching for the order I arrived for. This employee responded and handed him an empty cup "I started it, but this is as far as I got" Then proceeded to talk and hold up the counter instead of completing the order or being a team member and start working. Eventually she made eye contact with me again and asked if I needed help. I did respond that he finally helped me and I was taken care of so she went back to holding up the counter and blocking him from getting ingredients From the mini fridge and having to move a few times. From experience in the serving career also these kinds of employees bring down the whole team and employees working with her. Helping pull the weight would make such a difference for each shift!
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Iced Breve
Grant Johnson
Better than Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Breve
Brian Dillard
I've had coffee there twice the past 2 days due to how close it is to where I'm staying. The first day the coffee was excellent, today I was given lukewarm coffee, I mentioned it they replaced it with hot coffee, but it just tastes old, does not taste good at all. I don't like paying this much for coffee that doesn't taste good. This coffee actually tasted gross, like coffee that sat all night and was reheated.
Update: this is one of those cases where canned or AI responses will actually make things worse. There was no mentions of doing anything real, I'm not sure how you'll look into it, nor how nothing substantial was offered, such as either a refund or replacement. I received gross coffee, wasn't just my taste buds, or whatever else, I literally ordered the exact same thing the day before and I thought it was great. Nonetheless, third party tools, companies, etc, do not do your company justice with responses like this.
Atmosphere: 1
Food: 1
Service: 1
Wade Harding
Great tasting coffee at this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Breve
Sue
Not only are the drinks phenomenal, but the food is outstanding.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blackout, Pastries
Amy Charbonneau
Very quiet good for coffee dates! And the drive-thru is sometimes very busy but other than that great experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries, Caramel Blondie
Leah Evangeline
Idk if the baristas were just flirting or what but we left feeling special and with renewed hope in humanity
Hello, I was just trying to get my birthday drink just with using my ID like I do every year. However the lady who was on the speaker bluntly told at me no. I don’t understand why I have to have your app to get just my birthday coffee!!
Atmosphere: 3
Service: 1
Sarah Slater
I go out of my way to go to this location because they have such great customer service and drinks. The man working the drive thru window accidentally handed me the wrong drink. I went back into the store to let them know, and the guy at the window immediately recognized me and had my drink made before I even got to the counter. They really take the time to make sure your experience is 5 star, and they make it right if they make a mistake. I hope the team working at 10:40 this morning gets kudos for their hard work.
Atmosphere: 5
Food: 5
Service: 5
shaneculbert1
Love vinella donuts
Atmosphere: 5
Food: 5
Service: 5
Alyssa Angulo
Thank younto the early crew for getting a LARGE order ready for me this morning. They were kind and efficient. Hunter and Miranda you guys rock
Atmosphere: 5
Service: 5
Kendra West
Kendra made our experience really nice. She was genuine, helpful, and didn't rush us.
Cozy, inviting atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Blondie
They are always so kind, quick, professional and personable here! Always have had a good experience no matter how slow or busy they are.
Food is more snack based, however, the atmosphere is fantastic here and staff are incredibly kind. Very clean with public restrooms. Fantastic coffee!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blackout, Iced Breve, Drip Coffee, Pastries, Hazelnut Latte, Everything Bagel with Cream Cheese, Blueberry Scone, Blueberry Muffin
This employee with the black and blonde hair, black top holding up the counter sadly felt she had more important things to be doing instead of working with her team during a busy lunch rush.
I came in and stood at the counter just watching. Made eye contact with her as she was talking to an employee on the east side of the building. Then she walked past me without saying anything and went over to the north west of the building at the drive thru and started talking to this employee as she was working. The tall gentleman was rocking it with orders from both sides and doordash deliveries. He approached me and started searching for the order I arrived for. This employee responded and handed him an empty cup "I started it, but this is as far as I got"
Then proceeded to talk and hold up the counter instead of completing the order or being a team member and start working. Eventually she made eye contact with me again and asked if I needed help. I did respond that he finally helped me and I was taken care of so she went back to holding up the counter and blocking him from getting ingredients From the mini fridge and having to move a few times. From experience in the serving career also these kinds of employees bring down the whole team and employees working with her. Helping pull the weight would make such a difference for each shift!
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Iced Breve
Better than Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Breve
I've had coffee there twice the past 2 days due to how close it is to where I'm staying. The first day the coffee was excellent, today I was given lukewarm coffee, I mentioned it they replaced it with hot coffee, but it just tastes old, does not taste good at all. I don't like paying this much for coffee that doesn't taste good. This coffee actually tasted gross, like coffee that sat all night and was reheated.
Update: this is one of those cases where canned or AI responses will actually make things worse. There was no mentions of doing anything real, I'm not sure how you'll look into it, nor how nothing substantial was offered, such as either a refund or replacement. I received gross coffee, wasn't just my taste buds, or whatever else, I literally ordered the exact same thing the day before and I thought it was great. Nonetheless, third party tools, companies, etc, do not do your company justice with responses like this.
Atmosphere: 1
Food: 1
Service: 1
Great tasting coffee at this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Breve
Not only are the drinks phenomenal, but the food is outstanding.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blackout, Pastries
Very quiet good for coffee dates! And the drive-thru is sometimes very busy but other than that great experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries, Caramel Blondie
Idk if the baristas were just flirting or what but we left feeling special and with renewed hope in humanity
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Hello, I was just trying to get my birthday drink just with using my ID like I do every year. However the lady who was on the speaker bluntly told at me no. I don’t understand why I have to have your app to get just my birthday coffee!!
Atmosphere: 3
Service: 1
I go out of my way to go to this location because they have such great customer service and drinks. The man working the drive thru window accidentally handed me the wrong drink. I went back into the store to let them know, and the guy at the window immediately recognized me and had my drink made before I even got to the counter. They really take the time to make sure your experience is 5 star, and they make it right if they make a mistake. I hope the team working at 10:40 this morning gets kudos for their hard work.
Atmosphere: 5
Food: 5
Service: 5
Love vinella donuts
Atmosphere: 5
Food: 5
Service: 5
Thank younto the early crew for getting a LARGE order ready for me this morning. They were kind and efficient. Hunter and Miranda you guys rock
Atmosphere: 5
Service: 5
Kendra made our experience really nice. She was genuine, helpful, and didn't rush us.
Atmosphere: 5
Food: 5
Service: 5
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