I'm surprised this location actually stuck around for a while. Lack of service, they didn't bother to repair their drive through system, and I'm sure the inside was not clean.
Jaime Kenney
It's very typical to be left waiting in the lobby for up to 10 minutes before anybody even acknowledges you are in the store and then it could be another 5 minutes before anybody takes your order lots of noises in the back not sure what's going on
Atmosphere: 4
Food: 3
Service: 1
Tobias Gunny
It's very typical to be left waiting in the lobby for up to 10 minutes before anybody even acknowledges you are in the store and then it could be another 5 minutes before anybody takes your order lots of noises in the back not sure what's going on
Atmosphere: 4
Food: 3
Service: 1
Heather R
Lilly was all by herself.And she was in the middle of a rush and she was still very friendly even though she was stressed and got our drinks done as soon as she could. Great employee.
Megan Helmick
I’m confused on to why they have one employee at all time working, I go through the drive thru and it take about 20 minutes when there’s only 2 cars in front of me? and their intercom has been broken since the dawn of time. don’t go to this location if you have ANY plans before hand.
Atmosphere: 1
Food: 5
Service: 1
Renée Friesen
Parking: My husband was surprised by how big the large was. Especially compared to the hydro flask 32 oz. .. very was so good. Thank you for the free gifts card from Dunkin donuts. Dunkin donuts very ms. Cynthia was wondering, I felt bad she was only one working today.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Dragon Fruit Refresher, Iced Macchiato
Scot Mcalister
Great food. Way too expensive.
Food: 5
Service: 4
Nikki R
Save yourself aggravation and go to Starbucks. Ordered mobile and nobody started my order even when I was standing at mobile pickup counter then sat down. I see mobile tickets printed and getting ignored. They then ask what I was waiting for and I told them a mobile order. They made it, but did not follow recipe of 2 pumps of flavor I saw her put 4 and it was way too sweet. I went back to counter and wasn't acknowledged so I cut my losses and just left with a disgustingly sweet drink. Waste of time, store was also filthy dirty.
Atmosphere: 1
Service: 1
Wendy Clements
Great drinks, great donuts....worst service in town...it was Labor Day...only one person in front of us and he said it took about 20 minutes to get his dozen donuts. ..our service was just as bad
Atmosphere: 5
Food: 4
Service: 1
Kenny King
Went there to get 2 dozen donuts waited over 15 minutes and was never spoken to or anything
Came to pick up an order and the worker there was holding and petting a snake behind the counter. Had to throw away the drink and food /:
Atmosphere: 1
Food: 2
Service: 2
Phil Bouchez
Waited 15 minutes in the drive up and left with nothing, horrible service in Payson!
Ray McKiernan
I am writing to bring to your attention my recent experience at the Dunkin' Donuts location in Payson. This morning, I encountered several issues that I believe need to be addressed to improve the service quality at this location.
First, the drive-thru microphone has been non-functional for over 30 days, requiring customers to drive up to the window to place their orders. When I arrived at the window, I had to knock to get the attention of an employee who appeared to be asleep.
Furthermore, when I placed my order, I was informed that only glazed donuts were available, which could have been better given the usual variety Dunkin' Donuts offers.
The service I received was unsatisfactory, and it reflects poorly on the brand. I strongly recommend either shutting down this location or finding a new franchisee who can maintain the high standards Dunkin' Donuts is known for.
Atmosphere: 1
Food: 1
Service: 1
Nicola Doula
Why did you take down the huge drive thru broken sign if it isn't yet fixed? 15 minutes in a 2 car line to order at the window is absolutely unacceptable for what should be a quick breakfast.
Atmosphere: 2
Food: 4
Service: 2
Kristal
Showed up at 4:40pm, 20 minutes before closing and they refused to make us coffee because they said they were cleaning the coffee pots. It’s not as if we asked them to make a difficult drink. Just coffee. I’ve been going to Dunkin for years and have never experienced such poor service from their workers as we have had here.
I'm surprised this location actually stuck around for a while. Lack of service, they didn't bother to repair their drive through system, and I'm sure the inside was not clean.
It's very typical to be left waiting in the lobby for up to 10 minutes before anybody even acknowledges you are in the store and then it could be another 5 minutes before anybody takes your order lots of noises in the back not sure what's going on
Atmosphere: 4
Food: 3
Service: 1
It's very typical to be left waiting in the lobby for up to 10 minutes before anybody even acknowledges you are in the store and then it could be another 5 minutes before anybody takes your order lots of noises in the back not sure what's going on
Atmosphere: 4
Food: 3
Service: 1
Lilly was all by herself.And she was in the middle of a rush and she was still very friendly even though she was stressed and got our drinks done as soon as she could. Great employee.
I’m confused on to why they have one employee at all time working, I go through the drive thru and it take about 20 minutes when there’s only 2 cars in front of me? and their intercom has been broken since the dawn of time. don’t go to this location if you have ANY plans before hand.
Atmosphere: 1
Food: 5
Service: 1
Parking: My husband was surprised by how big the large was. Especially compared to the hydro flask 32 oz. .. very was so good. Thank you for the free gifts card from Dunkin donuts.
Dunkin donuts very ms. Cynthia was wondering, I felt bad she was only one working today.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Dragon Fruit Refresher, Iced Macchiato
Great food. Way too expensive.
Food: 5
Service: 4
Save yourself aggravation and go to Starbucks. Ordered mobile and nobody started my order even when I was standing at mobile pickup counter then sat down. I see mobile tickets printed and getting ignored. They then ask what I was waiting for and I told them a mobile order. They made it, but did not follow recipe of 2 pumps of flavor I saw her put 4 and it was way too sweet. I went back to counter and wasn't acknowledged so I cut my losses and just left with a disgustingly sweet drink. Waste of time, store was also filthy dirty.
Atmosphere: 1
Service: 1
Great drinks, great donuts....worst service in town...it was Labor Day...only one person in front of us and he said it took about 20 minutes to get his dozen donuts. ..our service was just as bad
Atmosphere: 5
Food: 4
Service: 1
Went there to get 2 dozen donuts waited over 15 minutes and was never spoken to or anything
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Came to pick up an order and the worker there was holding and petting a snake behind the counter. Had to throw away the drink and food /:
Atmosphere: 1
Food: 2
Service: 2
Waited 15 minutes in the drive up and left with nothing, horrible service in Payson!
I am writing to bring to your attention my recent experience at the Dunkin' Donuts location in Payson. This morning, I encountered several issues that I believe need to be addressed to improve the service quality at this location.
First, the drive-thru microphone has been non-functional for over 30 days, requiring customers to drive up to the window to place their orders. When I arrived at the window, I had to knock to get the attention of an employee who appeared to be asleep.
Furthermore, when I placed my order, I was informed that only glazed donuts were available, which could have been better given the usual variety Dunkin' Donuts offers.
The service I received was unsatisfactory, and it reflects poorly on the brand. I strongly recommend either shutting down this location or finding a new franchisee who can maintain the high standards Dunkin' Donuts is known for.
Atmosphere: 1
Food: 1
Service: 1
Why did you take down the huge drive thru broken sign if it isn't yet fixed? 15 minutes in a 2 car line to order at the window is absolutely unacceptable for what should be a quick breakfast.
Atmosphere: 2
Food: 4
Service: 2
Showed up at 4:40pm, 20 minutes before closing and they refused to make us coffee because they said they were cleaning the coffee pots. It’s not as if we asked them to make a difficult drink. Just coffee. I’ve been going to Dunkin for years and have never experienced such poor service from their workers as we have had here.
Atmosphere: 1
Food: 1
Service: 1
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