Baskin-Robbins

the guy who handed me my order was honestly very rude , when i walked in he seemed irritated with me and he completely threw my order at me when i told him i had an online/app order. don’t know if i want to come here anymore after that..

Atmosphere: 3

Food: 5

Service: 3

Asked for a hand packed quart of Chocolate Fudge ice cream and the young lady worked diligently on the order. However when I got home and opened the quart, there was about an inch to an inch and a half of space at the top of the handpacked quart. I came back later when another young lady was working stating she was the manager, stated that the employees hand pack the quarts by weight. None of the factory filled ice cream quarts have space at the top when you open them. This is just another way for the franchise to take advantage of customers and pad their pockets. I will NEVER get another hand packed quart of Ice cream at this store. The Manager wasn't customer oriented at all. Beware.

Atmosphere: 5

Food: 5

Service: 3

Always stop by Baskin-Robbins after catching a movie at the Arrowhead Harkins. This location is great. Clean store and friendly staff.

Atmosphere: 5

Food: 5

Service: 5

We’ve been coming here for years and we love it. Except tonight, they seemed a little annoyed with any request. My daughter got a creations ice cream and they gave her half a scoop ( picture attached). My husbands Reese’s Sunday was only one scoop and they didn’t put the fudge that’s supposed to come with it. ( picture also attached.). The kid was nice. Just wished we got the correct portions

Atmosphere: 4

Food: 3

Service: 3

Woow, wath a rude associate, he didn’t even said Hi, and i just stood dor like 4-5 min and she avoided eye contact, i was just picking up, but that was last time! The way he was working was like he really hate his job!

Atmosphere: 1

Food: 1

Service: 1

I went in to get a scoop of ice cream for my birthday! The staff was super happy and had great customer service. The lobby has been updated recently. I was super excited to see they had the flavor Chocolate Fudge again.

Atmosphere: 5

Food: 5

Service: 5

I was only person inside.. and they had 4 workers . 1 cleaning, 2 making ice cream for I guess online orders and one girl who looked new.. she greeted me with a smile and didn’t say anything else .. she put on gloves as if she was going to help me but she didn’t say anything else … I stood there for a solid 4 minutes and more customers came in … I didn’t have patience and I had to be somewhere.. I was hoping it was going to be quick in and out because no customers were there at the time ..

DO NOT GO HERE ⚠️ this place is absolutely discusting me and my family got very sick my oldest daughter got a capachino blast and so did i. i got my youngest daughter a unicorn ice cream after we ate all of our stomachs were hurting to the point were my oldest daughter was almost throwing up. NOT TO MENTION my oldest daughter got a pepsi out of the fridge that expired september 14th 2023 absolutely discusting. also one of the workers brought out the tub of what seem to look like a jug of choclate syrup and a man offerd to help her open it. he used his shirt too open it which is ablsouty discusting and not sanitary. please do not go here.

Custom ordered prepaid cake was excellent!Going into the store to pickup the cake was interesting.The single employee working was pleasant, but had absolutely no clue as to what I was talking about when I requested my cake.The employee still seemed completely confused even after looking at my order invoice.It took a heartbeat skip ?for the employee to go find the cake hidden somewhere in the back.Great cake, but BR needs to do better for their employees. This poor employee was left to operate a store alone, with inadequate training, and poor communication from their management.

Atmosphere: 2

Food: 5

Service: 3

If I could rate this zero stars I would. Went in on February 6 2024 8 pm . First thing I thought was the store was closed. Walked in and politely asked if they were closed. There was a girl and a guy working there. Girl took my order. The guy heard my order, but gave me an awkward stare why he had an earphone in his right ear. Once my drink was made, I thanked the chunky dude for making my milkshake and he just gave me a weird stare. Literally do not take your kids here they do not make you feel welcome. $15 for a milkshake and a scoop . The dude kept giving nothing but dirty looks why me and my three-year-old where eating ice cream . It like you’re inconveniencing them when the store still has an hour and a half to close. Honestly, wanted to rip that dude apart with all of his looks. But within 10 minutes I walked out, and kept my cool. This is unacceptable from a franchise that mostly caters to kids. The fact that I walked out he wouldn’t even look at me or anything. I did not know he would have such a problem with nobody in the store me getting one scoop of ice cream and making a shake . Honestly, he’s bad for business.

Atmosphere: 1

Food: 5

Service: 1

Very nice place great costumer service kids loved it they have a lot of flavours I’ll bring my kids back again

Great ice-cream ang customer service

Amazing ice cream!

The waffle cone was horrible! Very OLD

Busy on the 4th but they were prepared