I’ve noticed a few negative reviews from recent months, but I have to say this location has improved tremendously. My bowl today was probably the best I’ve ever had. Excellent management and staff!
Atmosphere: 5
Food: 5
Service: 5
Cristiano Irizarry
I’ve mostly been fine and had no issues at this location. Doing pickup orders they are slow. Recommend going inside because they are way faster. Wish employees aged better portions compared to other chipotles
Atmosphere: 4
Food: 5
Service: 4
antonio martinez
Tiny, Cheese-less quesidilla with under cooked rice? I should have checked the reviews prior. Really blew a chance at new customers tonight. Happy Valley school was doing a fundraiser with Chipotle this night, lots of new customer opportunities, lost....
Food: 1
Service: 1
Z W
Today, September 9, 2025 at 6:40 PM, I received the absolute worst customer service I've ever had in my collective life by manager, Jasmine. I ordered ONE kids meal on the Chipotle app. I was notified it was ready. When I got to the drive-thru, Jasmine let me know it wasn't ready, she told me I had to go around the drive thru and drive back around. So I did this. I went back around and then Jasmine again told me to go back through the drive thru. She had full knowledge that I'd already been around the drive thru twice and still advised me to go back a third time. My third time, my order was still not done and Jasmine stated there is nothing she can do about it or to even make my ONE kids meal. I went all the way back home and drove all the way back in order for my ONE kids meal to be done. By the time I got home, my daughter was asleep. Thanks to Jasmine's complete and utter lack of any customer service and empathy, I will never go to this location or Chipotle in general ever again.
Atmosphere: 1
Food: 1
Service: 1
Thinking Free
Great people and food!
Atmosphere: 5
Food: 5
Service: 5
Cherie Blackwell
Upon our arrival around 8 pm, a worker guy was taking temps of product. I didn't think anything of it and should have. My guest and I got a total of 3 bowls to go. The meats looked a little dried out, they were running low on white rice and scraped dried out rice from the bottom of the container. Lettuce looked gross and slimy so I asked for fresh. They didn't have any, but put lettuce on they make salads with, which was fine. Salsa was watered down and separating. When we got home and started eating, everything was cold. There was nothing warm at all. Meat and rice were cold. I immediately tried to call the store and could not reach a live person. We didn't eat them for safety reasons. Called their complaint dept and got refunded. They shouldn't have even been open if their food warmers were not working. They could have made so many people sick.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Chips, Burrito Bowl
trvppy
The employees act like cooking meat and rice is rocket science. Everything tastes like it has sat out for a day.
Atmosphere: 2
Food: 1
Service: 3
Tyler Flowers
Dietary restrictions: Abkebto make fresh chicken howbyou like it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
JP Winters
Been fine every time I've been. Of course nothing is perfect. Reviewers are a bunch of whiners & complainers.
I've given this Chipotle multiple trys due to being the closest one to my home. Every time I go, they seem to disappoint more and more. I was there Thursday, September 26th, at around 7:00pm. They were out of most food options, and it wasn't even close to closing time. The kids they have working here have ZERO customer service experience, zero thrive to even be there working, and they're rude. They NEED new management.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Quesadilla
Kristin Bodes
Poor time management to get menu items out and ready to be served. You don't wait until an ingredient is completely empty to turn around and ask for more, knowing full well it will take awhile to get it restocked. Went in for 2 bowls and left with one due to the fact that more than half the food items were low or completely empty and waiting on multiple refills. Makes it impossible to order anything from the menu and in a timely manner. Mind you this was before the dinner rush and they had 3 people working, one on the grill and two at the register/counters. One was clearly new and not properly trained. Shame on management for not making sure your establishment is properly staffed. I've been to this location about a half dozen times and it gets worse each time. Won't be giving them my business in the future.
Eric Stott
Great customer service
Atmosphere: 5
Food: 5
Service: 5
bryant santsaver
This location was great when it first opened however it has since gone downhill FAST. we always have to go in because they skimp on portion sizes with mobile delivery/chipotlane and failure to include all items ordered. Walked in and right back out a few times after seeing the quality of food/cleanliness of food area. When we do get food the meat is inedible due to bad cuts/fatty pieces of barbacoa and chicken, crunchy rice, and brown guacamole. Chips are always weird consistency (hard but soggy) and last time we went they were in such a hurry to get me in and out that they forgot the rice in my kids build your own….i was the only person in there.
I’ve noticed a few negative reviews from recent months, but I have to say this location has improved tremendously. My bowl today was probably the best I’ve ever had. Excellent management and staff!
Atmosphere: 5
Food: 5
Service: 5
I’ve mostly been fine and had no issues at this location. Doing pickup orders they are slow. Recommend going inside because they are way faster. Wish employees aged better portions compared to other chipotles
Atmosphere: 4
Food: 5
Service: 4
Tiny, Cheese-less quesidilla with under cooked rice? I should have checked the reviews prior. Really blew a chance at new customers tonight. Happy Valley school was doing a fundraiser with Chipotle this night, lots of new customer opportunities, lost....
Food: 1
Service: 1
Today, September 9, 2025 at 6:40 PM, I received the absolute worst customer service I've ever had in my collective life by manager, Jasmine. I ordered ONE kids meal on the Chipotle app. I was notified it was ready. When I got to the drive-thru, Jasmine let me know it wasn't ready, she told me I had to go around the drive thru and drive back around. So I did this. I went back around and then Jasmine again told me to go back through the drive thru. She had full knowledge that I'd already been around the drive thru twice and still advised me to go back a third time. My third time, my order was still not done and Jasmine stated there is nothing she can do about it or to even make my ONE kids meal. I went all the way back home and drove all the way back in order for my ONE kids meal to be done. By the time I got home, my daughter was asleep. Thanks to Jasmine's complete and utter lack of any customer service and empathy, I will never go to this location or Chipotle in general ever again.
Atmosphere: 1
Food: 1
Service: 1
Great people and food!
Atmosphere: 5
Food: 5
Service: 5
Upon our arrival around 8 pm, a worker guy was taking temps of product. I didn't think anything of it and should have.
My guest and I got a total of 3 bowls to go. The meats looked a little dried out, they were running low on white rice and scraped dried out rice from the bottom of the container. Lettuce looked gross and slimy so I asked for fresh. They didn't have any, but put lettuce on they make salads with, which was fine. Salsa was watered down and separating. When we got home and started eating, everything was cold. There was nothing warm at all. Meat and rice were cold. I immediately tried to call the store and could not reach a live person. We didn't eat them for safety reasons. Called their complaint dept and got refunded. They shouldn't have even been open if their food warmers were not working. They could have made so many people sick.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Chips, Burrito Bowl
The employees act like cooking meat and rice is rocket science. Everything tastes like it has sat out for a day.
Atmosphere: 2
Food: 1
Service: 3
Dietary restrictions: Abkebto make fresh chicken howbyou like it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
Been fine every time I've been. Of course nothing is perfect. Reviewers are a bunch of whiners & complainers.
Atmosphere: 5
Food: 5
Service: 5
Eat in, never out
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
Restaurantji Recommends
Great food.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
I've given this Chipotle multiple trys due to being the closest one to my home. Every time I go, they seem to disappoint more and more. I was there Thursday, September 26th, at around 7:00pm. They were out of most food options, and it wasn't even close to closing time. The kids they have working here have ZERO customer service experience, zero thrive to even be there working, and they're rude. They NEED new management.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Quesadilla
Poor time management to get menu items out and ready to be served. You don't wait until an ingredient is completely empty to turn around and ask for more, knowing full well it will take awhile to get it restocked. Went in for 2 bowls and left with one due to the fact that more than half the food items were low or completely empty and waiting on multiple refills. Makes it impossible to order anything from the menu and in a timely manner. Mind you this was before the dinner rush and they had 3 people working, one on the grill and two at the register/counters. One was clearly new and not properly trained. Shame on management for not making sure your establishment is properly staffed. I've been to this location about a half dozen times and it gets worse each time. Won't be giving them my business in the future.
Great customer service
Atmosphere: 5
Food: 5
Service: 5
This location was great when it first opened however it has since gone downhill FAST. we always have to go in because they skimp on portion sizes with mobile delivery/chipotlane and failure to include all items ordered. Walked in and right back out a few times after seeing the quality of food/cleanliness of food area. When we do get food the meat is inedible due to bad cuts/fatty pieces of barbacoa and chicken, crunchy rice, and brown guacamole. Chips are always weird consistency (hard but soggy) and last time we went they were in such a hurry to get me in and out that they forgot the rice in my kids build your own….i was the only person in there.
Atmosphere: 2
Food: 1
Service: 1
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