My husband and I went through the drive thru and ordered six of their classic donuts. Mind you, these are for our son who has autism and he’s super super picky - dunkin classic donuts are one of the only things he will eat. We ordered six and noticed that four of them appeared to be jelly-filled. My husband then gently knocked on the window to get their attention, but nobody returned to the window. So he knocked a second time just a little harder, but still… nobody came. He proceeded to knock one more time but was still met with silence. I finally told him to knock hard because I assume they didn’t hear him. So he knocked pretty hard on that fourth time, but they STILL didn’t come. I finally grabbed the box and walked inside. I told the employee that we had been knocking and he said, “That guy was banging on the window… we won’t go to the window and talk to him.” I explained to him that we knocked THREE times before he knocked hard, but he claimed nobody heard it… despite the fact that they all hang out by that window. So he admitted they ignored us. He then proceeded to refuse to replace the donuts because they “are out of the regular ones.” It’s literally their POLICY to always have the classic donuts on the shelf and they have to be remade all day until they close! Dunkin, please quit hiring lazy kids.
Leslie Contreras
Every time I come here I order the same drink and every time it’s different - and disgusting. My drink yesterday was literally made with spoiled milk, I almost threw up. I had two family members taste it to make sure I wasn’t crazy and both had to spit it out and instantly eat/drink something else to get the taste out of their mouth.
Food always tastes old.
Keith Waldrop
Absolutely the worst donut store in the world. No glazed sold me five donut holes. Wanted a Pink Spritzer they would not take my order and when I got to the drive up window they just closed it and walked away. This is my second horrible experience with this store. Be advised a BoSo donuts is very near by.
Nikki
I'm livid I came in a few months ago and the staff handed me a burnt crispy croissant breakfist sandwich which I noticed later during my morning work meeting. So this morning I figured I'd try again, and well i've never seen anybody burn an everything bagel so bad!!! Stop burning EVERYTHING!!! WAY TO RUIN MY MRNING AGAIN!!!
Tom Smith
Donuts were great! Service was fast and friendly. Coffee was hard to beat!
Jessica Swager
Was js in the drive through. Sat for 5 minutes. After being ignored multiple times. I pulled up to the window & there was an employee js standing there. I will probably not be coming here again. That’s absolutely ridiculous.
Destiny Wertz
I never have any complaints when I get my coffee, it's always made right and tastes great. The food however, I swear whoever makes the sandwiches is illiterate. Never the right cream cheese I order, my sandwiches are never on the bagel or English muffin or croissant I order it on. And why is the bread always burnt? Turn the toaster setting down and hire someone who can read.... honestly.
Tarn Sanger
Worst Dunkin experience I have encountered. You could gell the employee working up front was unmotivated and the customer service non-existant. I purchased 2 chocolate creams and between the 2 of thrm therr may have been a tbsp of chocolate cream filling. Not worth my time or my money.
Brenda McIntire
I really like Dunkin but this location bus is so frustrating. I ordered the same things all the time and every time I receive the item it's never consistent. Sometimes it tastes good and sometimes I can't even drink it. Employees are not friendly but the two biggest issues are bare,, they NEVER have donuts I've ordered a 50 munchkin pack and the employee gave me 50 jelly filled munchkin donuts. I asked for other donuts. They never have them. They're always out. And always think how are you at a donut shop and you don't have more than half the donut. It's easier to ask what they have than what they don't have. The other problem is their coffee temps. I've ordered hot coffee. When I held the cup it was ice cold, took a drink and the coffee was ice cold in the cup, how do they not know they're not pouring hot coffee? This isn't the only time it's rare that you get a nice hot cup of coffee. It's always lukewarm. I wish they would fix the temperatures. The employees are very sloppy with making the food you order. Half the time, it's hanging out and the cheese is stuck to the paper because they flop it in without putting the cheese on the actual wrap. I do have a lot of complaints because it's so common. I really wish this location would work on service and making sure they're giving quality items.
Atmosphere: 5
Food: 1
Service: 1
Michael Tech
I can forgive getting my order wrong when I repeated it twice in person, or the fact that you burned my $7 sandwich and I didn't want to finish it. But to have stale donuts at 8am, for a "donut shop" is just bad business. Save yourself the headache and go to bosa across the street. Do you have to get out of your car there, yes. But it's never bad service or food, and that's all you'll get at dunkin.
I am a regular customer of Dunkin Donuts. Hot coffee isn't hot specially if you visit in the evenings. Same goes with all other Dunkin locations. With this location the baristas didn't cate even when I complained about it. There is a smell like drainage pipe when you are in drive through.
Atmosphere: 1
Food: 1
Service: 1
cienna
Wonderful experience got served by Drake, the drinks were great, place had good vibes and was very clean
Atmosphere: 5
Food: 5
Service: 5
Jake Roth
Kayleigh and Emilie provided excellent service!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Dozen Donuts
Mark Schaschwary
I waited nearly an hour for my breakfast sandwich. I was not alone. Several of us waited over 50 minutes each for the bacon egg and cheese bagel. I was given my coffee right away but it was gone by the time my sandwich came. The staff never looked up to see how many people were waiting for food.
I will not be returning to this Dunkin's
Atmosphere: 5
Food: 3
Service: 1
Justin Nguyen
Kayleigh and Emilie immediately greeted me as soon as I walked into the store. I was engulfed with an enthusiastic atmosphere. As I ordered my food and asked my questions, Emilie grabbed my donuts and Kayleigh answered them with great depth. Overall an amazing experience and I would 100 percent go again.
My husband and I went through the drive thru and ordered six of their classic donuts. Mind you, these are for our son who has autism and he’s super super picky - dunkin classic donuts are one of the only things he will eat. We ordered six and noticed that four of them appeared to be jelly-filled. My husband then gently knocked on the window to get their attention, but nobody returned to the window. So he knocked a second time just a little harder, but still… nobody came. He proceeded to knock one more time but was still met with silence. I finally told him to knock hard because I assume they didn’t hear him. So he knocked pretty hard on that fourth time, but they STILL didn’t come. I finally grabbed the box and walked inside. I told the employee that we had been knocking and he said, “That guy was banging on the window… we won’t go to the window and talk to him.” I explained to him that we knocked THREE times before he knocked hard, but he claimed nobody heard it… despite the fact that they all hang out by that window. So he admitted they ignored us. He then proceeded to refuse to replace the donuts because they “are out of the regular ones.” It’s literally their POLICY to always have the classic donuts on the shelf and they have to be remade all day until they close! Dunkin, please quit hiring lazy kids.
Every time I come here I order the same drink and every time it’s different - and disgusting. My drink yesterday was literally made with spoiled milk, I almost threw up. I had two family members taste it to make sure I wasn’t crazy and both had to spit it out and instantly eat/drink something else to get the taste out of their mouth.
Food always tastes old.
Absolutely the worst donut store in the world. No glazed sold me five donut holes. Wanted a Pink Spritzer they would not take my order and when I got to the drive up window they just closed it and walked away. This is my second horrible experience with this store. Be advised a BoSo donuts is very near by.
I'm livid I came in a few months ago and the staff handed me a burnt crispy croissant breakfist sandwich which I noticed later during my morning work meeting.
So this morning I figured I'd try again, and well i've never seen anybody burn an everything bagel so bad!!! Stop burning EVERYTHING!!! WAY TO RUIN MY MRNING AGAIN!!!
Donuts were great! Service was fast and friendly. Coffee was hard to beat!
Was js in the drive through. Sat for 5 minutes. After being ignored multiple times. I pulled up to the window & there was an employee js standing there. I will probably not be coming here again. That’s absolutely ridiculous.
I never have any complaints when I get my coffee, it's always made right and tastes great. The food however, I swear whoever makes the sandwiches is illiterate. Never the right cream cheese I order, my sandwiches are never on the bagel or English muffin or croissant I order it on. And why is the bread always burnt? Turn the toaster setting down and hire someone who can read.... honestly.
Worst Dunkin experience I have encountered. You could gell the employee working up front was unmotivated and the customer service non-existant. I purchased 2 chocolate creams and between the 2 of thrm therr may have been a tbsp of chocolate cream filling. Not worth my time or my money.
I really like Dunkin but this location bus is so frustrating. I ordered the same things all the time and every time I receive the item it's never consistent. Sometimes it tastes good and sometimes I can't even drink it. Employees are not friendly but the two biggest issues are bare,, they NEVER have donuts I've ordered a 50 munchkin pack and the employee gave me 50 jelly filled munchkin donuts. I asked for other donuts. They never have them. They're always out. And always think how are you at a donut shop and you don't have more than half the donut. It's easier to ask what they have than what they don't have. The other problem is their coffee temps. I've ordered hot coffee. When I held the cup it was ice cold, took a drink and the coffee was ice cold in the cup, how do they not know they're not pouring hot coffee? This isn't the only time it's rare that you get a nice hot cup of coffee. It's always lukewarm. I wish they would fix the temperatures. The employees are very sloppy with making the food you order. Half the time, it's hanging out and the cheese is stuck to the paper because they flop it in without putting the cheese on the actual wrap. I do have a lot of complaints because it's so common. I really wish this location would work on service and making sure they're giving quality items.
Atmosphere: 5
Food: 1
Service: 1
I can forgive getting my order wrong when I repeated it twice in person, or the fact that you burned my $7 sandwich and I didn't want to finish it. But to have stale donuts at 8am, for a "donut shop" is just bad business. Save yourself the headache and go to bosa across the street. Do you have to get out of your car there, yes. But it's never bad service or food, and that's all you'll get at dunkin.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
I am a regular customer of Dunkin Donuts. Hot coffee isn't hot specially if you visit in the evenings. Same goes with all other Dunkin locations. With this location the baristas didn't cate even when I complained about it. There is a smell like drainage pipe when you are in drive through.
Atmosphere: 1
Food: 1
Service: 1
Wonderful experience got served by Drake, the drinks were great, place had good vibes and was very clean
Atmosphere: 5
Food: 5
Service: 5
Kayleigh and Emilie provided excellent service!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Dozen Donuts
I waited nearly an hour for my breakfast sandwich.
I was not alone. Several of us waited over 50 minutes each for the bacon egg and cheese bagel.
I was given my coffee right away but it was gone by the time my sandwich came. The staff never looked up to see how many people were waiting for food.
I will not be returning to this Dunkin's
Atmosphere: 5
Food: 3
Service: 1
Kayleigh and Emilie immediately greeted me as soon as I walked into the store. I was engulfed with an enthusiastic atmosphere. As I ordered my food and asked my questions, Emilie grabbed my donuts and Kayleigh answered them with great depth. Overall an amazing experience and I would 100 percent go again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
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