Grimaldi's Pizzeria

First time to patronize this restaurant. Placed an online order at 9:00 am for 4:00 pm pickup. Got there promptly at 4:00 for pick up. Hostess stated it would be about 10 to 15 minutes. After several more inquires, the pizza was finally ready at 4:45 pm. This pizza itself was burnt and tasted like cardboard. The website expects between 15% to 50% tip in advance. I tipped 15% during the online order as a gesture of pre-appreciation. That was a mistake. I was tempted to ask for a refund on the tip as they clearly did not earn it. Note to self; never tip in advance for taking orders. It's clearly a wasted effort.

Note to business owner. Your revenue is being generated by location and location alone. The general manager is zero value added, a complete and total flop. Think about it. If you had an average general manager who knew how to run a business, you could easily double your revenues. The amount of ill will generated from this fiasco is detrimental to your business. I for one will never patronize your business again. It's not worth the anguish and the food is clearly substandard. Take it for what it's worth from an honest feedback.

Atmosphere: 3

Food: 1

Service: 1

The restaurant staff are very rude. I waited 30 minutes for a pizza to be delivered. I will never come here.

If you want the authentic Grimaldi's food without traveling to NYC - this is the place!

Atmosphere: 1

Food: 1

Service: 1

I thought the tablecloths were a great touch, food was as expected and service was attentive

Atmosphere: 5

Food: 5

Service: 5

Food was good unless i was just hungry. Came in at 5 sat down 5 minutes got served drinks and waited almost an hour for just pizza. Almost walked out for taking ridiculously long as it wasn't that busy compared to a friday night. First and probably my last time coming here not much to offer on the menu besides pizza salad and alcohol no wings or mozzarella sticks of that kind. The waitress was a bit intimidated by my impatience im not blaming her but im not waiting 45+ minutes for just one sad entree.

Atmosphere: 4

Food: 4

Service: 4

Excellent tasted just as good as the one in Brooklyn.

Atmosphere: 5

Food: 5

Service: 5

Enjoyed the coal fired brick oven pizzas and Caesar salad.

Atmosphere: 4

Food: 4

Service: 4

I hadn’t been here in awhile since Covid, I came in and dined in. I asked them not to make my pizza until closer to when I was done I’d wait
The cooks must have spaced it poorly as I had just started eating , and it was put into pizza warmer
That made me feel rushed
So, I paid , but when I left I was still hungry
My first pizza was made really well
The one I brought home not so much more cheese and sauce the pepperoni/sausage.
The crust and flavors hands down are always 10/10 no disappointment!!!!
The waiter was excellent and all staff was friendly. They weren’t busy, so they didn’t need the table that I was at. The first pizza is much better than the other and I know it had black on bottom , but the crust is definitely more chewy than the one I had in the restaurant
I’ve had at the Gilbert location and it’s good there as well, I live in n phx so I think Scottsdale might be closer
I’ll come again, but I’ll skip the one pizza w/ meatballs since there was more space than meat
7/10

Atmosphere: 5

Food: 4

Service: 5

Waited over and hr to get my food

Atmosphere: 4

Food: 5

Service: 2

Love the Don Pizza.
1/19/2026
We just ordered the seasonal Duo Pizza it was fantastic.

Atmosphere: 4

Food: 5

Service: 5

Pizza and salad was good, but wait was longer than expected.

Atmosphere: 4

Food: 5

Service: 4

Pizza was ok salad was eh experience was eh took forever for our small pizza to come out , there’s better options out there

Atmosphere: 4

Food: 3

Service: 2

The wait for a pizza is absolutely ridiculous. We waited for 30 minutes for a table to be told the pizzas would not be out for 1-1 hour and a half. Meanwhile we have watched over 20 to go orders filled. Pizza after pizza after pizza as we wait here. Disappointing. Do better to service the patrons that are in house prior to filling to go orders.

Atmosphere: 1

Food: 1

Service: 1

2 hours to make a pizza come on guys! How can that be okay? Never again will I order from you and maybe that's good for you it's definitely good for me I will never recommend this place it wasn't even that great it's just a plain boring Pizza nothing special I actually could have drove somewhere else sat down ordered an eight pizza and got home before my pizza got to me. I feel sorry for the drivers that pick up pizzas there to deliver if this is normal practice for you guys.

Food: 2

Service: 1

Omg! GREAT PIZZA!!! I don't like pizza and I loved this pizza. The white sauce is a unique white sauce, not heavy and very tasty. We had great service, good food, and it wasn't too loud, but not quiet either. I highly recommend this place for FANTASTIC thin crust pizza.

Atmosphere: 5

Food: 5

Service: 5