KFC

9251 W Union Hills Dr, Peoria
(623) 977-4020

Recent Reviews

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Smiley Knowles

Don't eat at this location they don't cook chicken after 830 pm when they close at 10 pm meaning chicken been sitting under a heat lamp for god knows how long I ask the manager to make It fresh he rrefused so. So please beware after 830 you will get old chicken that been setting for who know how long

Atmosphere: 1

Food: 1

Service: 1

Nancy D

Orders always in time

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cole Slaw, Thigh

Rick Garcia

Is this place opened. Called 3 times and rang 12 times before I hung up.

Roberta Bolt

Chicken was much better today than it has been in a long time.

Atmosphere: 5

Food: 5

Service: 5

treavis fowler

This chicken place sucks! The staff sucks very horrible experience! Will never return! Will tell friends and family members!

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: 3 PC Chicken Box

Lori Salazar

Check your orders. Got home, and I was missing food. UGH!

Atmosphere: 3

Food: 3

Service: 3

Diane Lenhart

People are friendly and always happy ?

Atmosphere: 5

Food: 5

Service: 5

Dennis Kimes

Food was good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 3 PC Chicken Box

Clinton L. Stevenson

Finger-Lickin' Good... as they say, If They Get Your Order Right!"

KFC, the land of original or crispy chicken and buttery biscuit. My relationship with this KFC location is a rollercoaster ride. The food is tasty at times , slightly terrifying other times, but mostly worth the ups and down.

Let’s start with the positives: The food! When KFC hits the mark, it's like a pretty darn good tasty chicken meal. The chicken is nicely cooked to a crispy seasoned blend if that’s what you like, I prefer the original blend. The mashed potatoes are smooth with a little drizzled gravy!

But here’s where the ride gets a bit bumpy. Ordering at this KFC is a bit like playing a game. Sometimes you win, just as you imagined, and sometimes you loose big. You might get home and realize they’ve gifted you with a surprise instead or short you something. Maybe it's the wrong side-order, or whatever….. this time it was missing chicken tenders for me, and undercooked biscuits.Yes, you heard me right, biscuits that are more dough than delight. Come on, KFC, you GOT to get the biscuits right!

Drive through Dinner time is particularly questionable and a mystery-ride. Expect longer wait times and a menu that seems to shrink as the clock ticks. It's as if the KFC kitchen operates on its own mysterious schedule, rationing out popular items like as the day goes by. Oh no they say, we don’t have that, we can give you this instead…

When I was there, it was around 7:30-8:00pm and they close at 10:00pm…. So why are they were substituting original with crispy? Chicken tender with boneless wings? Also… the wait time was 30 plus minutes…. Why, if you’re substituting out items. Did they really run out of chicken?

Now, I must give credit where it’s due. This KFC location tries. Really, they do. I’ve seen the effort, The apologies for the wait at times. And sometimes, they do get things right. Those moments are nice and show customer service.

Despite the occasional order mishap and the infamous biscuit debacle, I keep coming back.

Atmosphere: 4

Food: 4

Service: 4

Emilio Lopez

The lady at the cashier was very nice her name was alondra If I remember. She has great service 10/10.

Atmosphere: 5

Food: 5

Service: 5

Justin Hsu

Very terrible service and this is 1st time I have bad experience at AZ...The person taking the order at the counter yelled at the customer and doesn't have patience... Will not go back.

Atmosphere: 2

Food: 3

Service: 1

pat humphrey

The chicken and service was very good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 3 PC Chicken Box, Tender

Heather Kleinman

Amazing KFC! The staff was so friendly and the place was so clean! We didn't have to wait at all because they were so attentive to our needs.

Kid-friendliness: Took my son here for a date. They were so nice to him.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 3 PC Chicken Box

Steve Skigin

Kid-friendliness: Rude staff every time I have been there.

Atmosphere: 1

Food: 3

Service: 1

Michael Fisher

We did a pick up order. The person that gave us our food didn’t give us a drink and I was fairly certain mine came with a drink. I asked and she said “yes, good night” and shut the window. I waited and she reopened it and looked at me with a scowl and said “yes??” I said “the drink” and she said “your order didn’t come with a drink”. I said “you said it did a second ago” to which she said “no I didn’t, I said no”. Not only did my order come with a drink, she didn’t provide sauces that were included in the order, our fries were cold and rock hard, all the other food was cold, a piece of my wife’s chicken looked like some weird deformed piece, and everything looked like it was sitting out a while. We usually go to Raising Cane’s, but wanted to give KFC a try. We never have an experience like this at Raising Cane’s. This is the last time we will try KFC again, just the customer service alone was enough to turn us off.

Atmosphere: 3

Food: 1

Service: 1

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