I hate talking to a call center. Please make it so I can call the local store and order my food. I tried calling the store and they said that they don't take orders over the phone in the restaurant. I told him that if they wouldn't take my order over the phone then I would just buy pizza from somewhere else and I'll lose a customer. They told me that was fine and it was their policy that they don't take orders over the phone so there's nothing they can do to help me. I don't want to use an app and I don't want to talk to somebody who's sitting behind a computer screen in a call center that is only reading prompts like a robot. I want to talk to a person that's actually going to be taking my order and putting it together at the local store. Stop out sourcing local jobs from my community. Please hire and train people locally so I can have a person that will help me with a personal customer service.
Paul Kneble
On 31 Oct 2024 at 16:30 hrs local time I placed a take out order for a Pan Pizza at this location using the Pizza Hut website. The cost for a large pan Supreme Pizza was thirty dollars. When I arrived at this location they did not have my order in the computer. I showed two associates the confirmation email I received and the associates at the store agreed it was the correct location and the confirmation email was valid. They explained they didn't have it in the computer and couldn't help me. I explained my debit card had already been charged. They still claimed they couldn't do anything and would not make me a pizza. They would not offer me a refund. Said the charge would "fall off" later. When they didn't even offer to make me a pizza if I paid for it again, I left the store and went to another provider. Called my bank and disputed the charge.
Back in 1980 to 2000 I was a regular customer of Pizza Hut every week. My wife and I had decided to try Pizza Hut again and this experience just convinced me they are no longer worth it. Never going back now. It was once a great company.
Atmosphere: 1
Food: 1
Service: 1
Preacher
Seems like half the people who work here are angry. The other half are great. 50/50 shot on who you get. Pizza is consistent.
Michelle I think her name was. Rock star for sure! Tons of orders flowing in and she is rocking it solo on a holiday. Whomever runs this location should be ashamed of themselves leaving her there by herself. I am a manager and would never leave my people alone like that. Doesn’t even matter the pay. But 5 stars to her!!!
Atmosphere: 5
Food: 5
Service: 5
Abe Froman
The food was good, went to leave a tip for the staff and was told that they no longer accept tips because management takes the tips from the employees and uses it like a second income?? How could this be true, and if so that is a very bad way to treat your employees
Atmosphere: 1
Service: 1
Recommended dishes: Breadsticks
Travis Trammel
Worst employees and managers I've ever seen
Bill Seyfried
The pizza was delicious but the employees I dealt with were not the best. First, the woman who took my order told me that they have red onions. After I ordered and was in route to pick it up, a man called me and said that they don't have red onions. Then when I got there, the guy up front walked back into the kitchen and started cooking, without giving me my order. The guy making pizzas walked up and couldn't find my order. Somehow my name (William) was written down as "Frank". He found the order and when I asked for a receipt, he litterly slammed it down on top of the box. Good pizza, poor service, and rude employees!
raymond diaz
Delivery was supposed to be made at 10:24pm, it is now 11:03pm and still nothing. I’ve called 5 times and no answer.
Michael Rivera
Order some food for myself, shortly after completing my order I received an email that my order could not be completed at that time and my card had been charged. After 4 attempts at calling the location and no one answers the phones. I was able to get my money back, but after a long day at work I was really looking forward to some Pizza Hut as it is one of my favorite pizza places I am highly disappointed in my lack of interaction with anyone at the location. At this point I’m not sure if this location is even open anymore. Guess I’ll be ordering from Barro’s or jets pizza from now on.
Julio R.
This Pizza Hut actually has a place to dine-in. They have paper towels, parmesean and chile peppers at the table at no extra charge like back in the days.
Curbside pickup is non existent. Prepare to wait 15 minutes then have to go inside to get your pizza which has been in the warmer for 20 minutes.
Atmosphere: 4
Food: 5
Service: 2
marvin furrow
I got a text message from a complete stranger telling me that he has my food, and was wondering if I had his. These guys are clueless.
Robert Young
I love pizza hut pizza. Order ahead with the app and pick up for fast and friendly service. or delivery if you live in the area.
Food: 5
Service: 5
Ari M
I got two pan pizzas for super bowl and had to put them both in the oven again. Didn't taste cooked all the way, so doughy! Which is not why I ordered PAN. Pizza Hut has gone downhill. Never again. Pizza delivery guy was nice which is why I gave 5 stars for service... Aside from that all 1's for the food.
I hate talking to a call center. Please make it so I can call the local store and order my food. I tried calling the store and they said that they don't take orders over the phone in the restaurant. I told him that if they wouldn't take my order over the phone then I would just buy pizza from somewhere else and I'll lose a customer. They told me that was fine and it was their policy that they don't take orders over the phone so there's nothing they can do to help me. I don't want to use an app and I don't want to talk to somebody who's sitting behind a computer screen in a call center that is only reading prompts like a robot. I want to talk to a person that's actually going to be taking my order and putting it together at the local store. Stop out sourcing local jobs from my community. Please hire and train people locally so I can have a person that will help me with a personal customer service.
On 31 Oct 2024 at 16:30 hrs local time I placed a take out order for a Pan Pizza at this location using the Pizza Hut website. The cost for a large pan Supreme Pizza was thirty dollars. When I arrived at this location they did not have my order in the computer. I showed two associates the confirmation email I received and the associates at the store agreed it was the correct location and the confirmation email was valid. They explained they didn't have it in the computer and couldn't help me. I explained my debit card had already been charged. They still claimed they couldn't do anything and would not make me a pizza. They would not offer me a refund. Said the charge would "fall off" later. When they didn't even offer to make me a pizza if I paid for it again, I left the store and went to another provider. Called my bank and disputed the charge.
Back in 1980 to 2000 I was a regular customer of Pizza Hut every week. My wife and I had decided to try Pizza Hut again and this experience just convinced me they are no longer worth it. Never going back now. It was once a great company.
Atmosphere: 1
Food: 1
Service: 1
Seems like half the people who work here are angry. The other half are great. 50/50 shot on who you get. Pizza is consistent.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Oven-Baked Chicken Alfredo Pasta, Tavern Pesto Margherita Pizza
Michelle I think her name was. Rock star for sure! Tons of orders flowing in and she is rocking it solo on a holiday. Whomever runs this location should be ashamed of themselves leaving her there by herself. I am a manager and would never leave my people alone like that. Doesn’t even matter the pay. But 5 stars to her!!!
Atmosphere: 5
Food: 5
Service: 5
The food was good, went to leave a tip for the staff and was told that they no longer accept tips because management takes the tips from the employees and uses it like a second income?? How could this be true, and if so that is a very bad way to treat your employees
Atmosphere: 1
Service: 1
Recommended dishes: Breadsticks
Worst employees and managers I've ever seen
The pizza was delicious but the employees I dealt with were not the best. First, the woman who took my order told me that they have red onions. After I ordered and was in route to pick it up, a man called me and said that they don't have red onions. Then when I got there, the guy up front walked back into the kitchen and started cooking, without giving me my order. The guy making pizzas walked up and couldn't find my order. Somehow my name (William) was written down as "Frank". He found the order and when I asked for a receipt, he litterly slammed it down on top of the box. Good pizza, poor service, and rude employees!
Delivery was supposed to be made at 10:24pm, it is now 11:03pm and still nothing. I’ve called 5 times and no answer.
Order some food for myself, shortly after completing my order I received an email that my order could not be completed at that time and my card had been charged. After 4 attempts at calling the location and no one answers the phones. I was able to get my money back, but after a long day at work I was really looking forward to some Pizza Hut as it is one of my favorite pizza places I am highly disappointed in my lack of interaction with anyone at the location. At this point I’m not sure if this location is even open anymore. Guess I’ll be ordering from Barro’s or jets pizza from now on.
This Pizza Hut actually has a place to dine-in. They have paper towels, parmesean and chile peppers at the table at no extra charge like back in the days.
Atmosphere: 4
Food: 4
Service: 2
Restaurantji Recommends
Curbside pickup is non existent. Prepare to wait 15 minutes then have to go inside to get your pizza which has been in the warmer for 20 minutes.
Atmosphere: 4
Food: 5
Service: 2
I got a text message from a complete stranger telling me that he has my food, and was wondering if I had his. These guys are clueless.
I love pizza hut pizza. Order ahead with the app and pick up for fast and friendly service. or delivery if you live in the area.
Food: 5
Service: 5
I got two pan pizzas for super bowl and had to put them both in the oven again. Didn't taste cooked all the way, so doughy! Which is not why I ordered PAN. Pizza Hut has gone downhill. Never again. Pizza delivery guy was nice which is why I gave 5 stars for service... Aside from that all 1's for the food.
Food: 1
Service: 5
Great service and pizza was perfect!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
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