Rubio's Coastal Grill

Customer service was excellent. Classic shrimp burrito delicious!
Employees cleaning tables and service areas constantly!

Have to say the food is good, my rating is regarding the young girl who is running the front counter many times and how rude she is. If you come in later, she tells you you have to sit outside and eat if it hits 9pm. She isn't friendly about it. We got there at 825pm, plenty of time or so we thought, but food delivery services had orders that had to be filled that we didn't know and a party of 5 came in before us that still needed food. Only 1 person making all the orders, so weird when 4 people on shift. Anyways by the time we got our order, it was 10 minutes til closing and of course we wernt the only ones in the building and Gracie started talking very loudly to get co workers, I told everyone they had to leave by 9, I don't care, I am kicking them out, I have stuff to do, they were all warned. No other worker was saying anything, just letting her go on and on about how she is kicking everyone out, everyone had been warned, she was making a scene on purpose, she wanted us all to hear her, yet everyone let her continue her rant. We ended up taking our food and eating the rest in our car in the parking lot. I did call the General Manager a few days later and he told me he knew exactly who I was talking about and that he has had to talk to her about her attitude before and that that night was her last night working because she didn't want to work there anymore, problem solved or so we thought. Until we went in again and guess who was working the front counter, yup. GRACIE! so the GM lied....not good! I didn't say a thing this time. Went in again and Gracie was not working but I talked to one of the girls who seems to work with her and asked her why Gracie acts like that and why did the rest of the staff act scared of her, she said nobody is scared of her, but that that is the way she acts all the time and they ignore her. SAY WHAT? So what they allow will continue and Gracie needs to understand that she works for this establishment. She doesn't call the shots and shouldn't be making scenes and telling people when they need to leave. She is in the wrong field for sure! She has zero customer service skills. Entitlement at its best right there but again, what's allowed, will continue. The end

Atmosphere: 4

Food: 4

Service: 1

I love Rubio's! A n y where any time!

Wheelchair accessibility: Easily

Food: 5

Service: 5

Recommended dishes: The Original Fish Taco

Staff was very nice and friendly. it just sucks to see how people treat the employees . I witnessed 2 customers blowing up over their own mistake on orders . The employees still fixed it with a smile after getting yelled at for nothing. If you're taking the time to read this, Be Nice! If you have issues , leave it at the door. People don't need your disrespect. You wouldn't like it if they went to your job and treated you like that. Quit feeling entitled ! Who cares what you drive or how much money you may have or think you have . There's always someone with more and look down at you. Be nice!

Atmosphere: 5

Food: 5

Service: 5

Some of my co-workers go to Rubio's for taco Tuesday, so I thought I would give it a try. I atrive to see a sign on the door for taco specials on Tuesday starting at $2.50. I ask the cashier what the specials were for the day, she said there wasn't any.? I continued to order already confused for 3 fish tacos. She asked if I wanted to make it a "plate" with beans and chips. I said sure and she gave me a total of $17.22! I unwilling paid the amount and had a seat at a dirty table with a long hair on it inches from me, gross! I got my food with a small piece of fish in each taco and crammed with lettuce! The beans were in a half cup container at most with less than a handful of chips. I'm not a huge eater but I definitely left unsatisfied, thinking I could have eaten at a nearby buffet for less. Never again will I eat at Rubio's!!

Atmosphere: 1

Food: 1

Service: 1

Omg the salmon tacos are delish

Atmosphere: 5

Food: 5

Service: 5

Best fish tacos in AZ.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fish Taco Especial, Street Taco, The Original Fish Taco, Fish, Black Beans

Food is good for a chain, but almost every time I go there's something with the service that makes this location hard to recommend. My most recent visit was an online order I had to wait 25 minutes for because their online ordering system was down and they didn't communicate that to anyone

Atmosphere: 2

Food: 4

Service: 1

Me and my family walked in 10 min until closing time. We were planning on taking it home to eat. When we walked in they made a comment to each other and turned the opposite direction walking away from us. So weird they were open and everything. Guess they didn’t want our service bye!!!

Atmosphere: 1

Food: 5

Service: 1

Food is good for a chain, but almost every time I go there's something with the service that makes this location hard to recommend. My most recent visit was an online order I had to wait 25 minutes for because their online ordering system was down and they didn't communicate that to anyone

Atmosphere: 2

Food: 4

Service: 1

I love fish tacos, and they have the original one invented by surfer dudes many years ago. I like their take on the slaw, and the fish has a crispy coating. We live on the east coast near the water, so we have eaten versions of this from many places, and for us, this is by far the tastiest. They had a Taco Tuesday deal and they were only 2.50 each.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Original Fish Taco

Regular DoorDasher in this area. Customer service is horrible at this location, always drag on orders 10-20 minutes & they don’t ever update you on what’s going on.
Staff always looks confused & seem like they are short staff.

Atmosphere: 1

Service: 1

The people making the food work like snails. No sense of urgency at all

Don't go here unless you want to wait 30 minutes for your food. Horrible service

Service: 1

Love this place

Atmosphere: 5

Food: 5

Service: 5